business logo of Skype

SkypeReviews 91

3.3

On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

How would you rate Skype?
grey star
grey star
grey star
grey star
grey star

Skype Reviews Summary

The overall reputation of the company is mixed, with users appreciating Skype's utility for staying connected through video and instant messaging, particularly in personal and business contexts. However, significant concerns arise regarding technical reliability, customer support, and billing practices. Many users report frustrations with software bugs, account access issues, and unresponsive customer service, which detracts from their experience. The sentiment indicates a growing dissatisfaction with the company's handling of problems and a perception of dishonesty in billing, leading some users to seek alternatives. Overall, while Skype remains a popular communication tool, its service quality and support require substantial improvement.

This summary is generated by AI, based on text from customer reviews

service
13
value
13
shipping
7
returns
7
quality
14

We monitor reviews for authenticity

Greece
1 review
1 helpful vote
Follow Stephen B.
Unfollow Stephen B.
Share Review
Report Review

Really great site, quality is usually good. However video calls are not as good as on facetime. I will continue to use.

Date of experience: July 9, 2013
Serbia
25 reviews
66 helpful votes
Follow Gregori S.
Unfollow Gregori S.
Share Review
Report Review

With the advancement of technology it is now possible to communicate with people across the world over the internet in an efficient and reliable manner. Gone are those days when we had to worry about the call bills rising per minute during an international call.

Date of experience: May 16, 2013
GB
2 reviews
2 helpful votes
Follow Latasha N.
Unfollow Latasha N.
Share Review
Report Review

Thank you for inventing skype. The skype and social networks helped me finding relatives which I hadn't seen before in my life. And most of all it's free :)

Date of experience: March 5, 2013
Pennsylvania
27 reviews
58 helpful votes
Follow chris J.
Unfollow chris J.
Share Review
Report Review

I bought a Skype number
February 22, 2013

I bought a Skype number. Sometimes it does not work. That's why I did not continue using it. I had a contract for 3 months, but after that they automatically charged me for another 3 months. They will charge you automatically until you go to their website, and terminate your contract.

Date of experience: February 22, 2013
Estonia
5 reviews
7 helpful votes
Follow Daniela I.
Unfollow Daniela I.
Share Review
Report Review

I love Skype, it's the best thing that ever happened to Internet! Only too bad the design keeps changing.

Date of experience: December 7, 2012
California
4 reviews
2 helpful votes
Follow Jennifer N.
Unfollow Jennifer N.
Share Review
Report Review

Hard not to like it
November 29, 2012

Hard not to like it. Good quality, everyone has it. I wish it had a community chat though.

Date of experience: November 29, 2012
GB
6 reviews
12 helpful votes
Follow Daniel D.
Unfollow Daniel D.
Share Review
Report Review

Love skype..
October 23, 2012

Love skype. Useful for making calls, communicating with friends & sending SMS!

Date of experience: October 23, 2012
Switzerland
5 reviews
17 helpful votes
Follow Jan D.
Unfollow Jan D.
Share Review
Report Review

Don't even hesitate to use Skype. One of the most reliable for video chatting and free long distance, who doesn't love that. I've enjoyed their service immensely.

Date of experience: October 6, 2012
North Carolina
9 reviews
19 helpful votes
Follow Lauren O.
Unfollow Lauren O.
Share Review
Report Review

When you're in a long distance relationship- it's an essential. Thanks to Skype, my boyfriend and I can do everything from cook together to playing online scrabble. It's been a godsend while he's been three hours away!
Video quality is relatively poor- but it honestly doesn't bother me.

Date of experience: September 10, 2012
Philippines
6 reviews
8 helpful votes
Follow kelly r.
Unfollow kelly r.
Share Review
Report Review

Very convenient internet program that can make calls for free. A lot of review here and in reviewsofwebsites.com tells good and positive things about skype. Its very helpful to those people who have families abroad, they can connect using skype voice calls or video calls.

Date of experience: June 26, 2012
Germany
3 reviews
3 helpful votes
Follow Gabriel J.
Unfollow Gabriel J.
Share Review
Report Review

I've been having trouble with Skype dying on me all of a sudden recently.

Date of experience: May 17, 2012
Virginia
4 reviews
4 helpful votes
Follow Michelle S.
Unfollow Michelle S.
Share Review
Report Review

I have a bunch of friends in australia and new zealand that i keep in touch with voice-wise via skype. It saves a ton of loney and is pretty reliable. I wish the pay plans were simply freee but i cant reaalllly expect that. My only real complaint is that the signal goes out once in a while.

Date of experience: April 16, 2012
New York
4 reviews
6 helpful votes
Follow Nate I.
Unfollow Nate I.
Share Review
Report Review

I wish I could give a higher rating, but I feel after every release, Skype is getting worse and worse. Granted I use it, and it's great for what I need, but when you start bloating it with ads everywhere, and limiting GUI options and the interface, it becomes very frustrating. The PC version is ok, but the OSX version is horrid. Skype 2.0 was the golden version. Once they went 5.0, it started getting bad.

Date of experience: April 16, 2012
Washington
3 reviews
7 helpful votes
Follow michael m.
Unfollow michael m.
Share Review
Report Review

Great site, we couldn't do this ten years ago!

I remember a story a friend of mine once told me - he attended a semiar on web developement and the company wanted investment do develope new websites.

He came away from that and said to me 'talking over computers, that will never take off!'

How little he knew!

Date of experience: December 20, 2011
GB
4 reviews
7 helpful votes
Follow Lewis C.
Unfollow Lewis C.
Share Review
Report Review

I sometimes have serious lag when I talk to my friends in Malaysia.
As for the video option, can't really say anything, since I don't even own a webcam.

Date of experience: September 5, 2011
Virginia
5 reviews
26 helpful votes
Follow James C.
Unfollow James C.
Share Review
Report Review

I love skype!
August 25, 2011

I love skype! Great call clarity (important for raiding) and easy to use!

Date of experience: August 25, 2011
California
7 reviews
4 helpful votes
Follow John S.
Unfollow John S.
Share Review
Report Review

Skype the software = AWESOME skype the website = bad

Date of experience: July 7, 2011
Brazil
4 reviews
6 helpful votes
Follow Melissa D.
Unfollow Melissa D.
Share Review
Report Review

I really like skype since microsoft bought it. I like that you can play games now!

Date of experience: June 17, 2011
Australia
140 reviews
754 helpful votes
Follow Ian M.
Unfollow Ian M.
Share Review
Report Review

Skype is a great instant messenger to keep in contact with friends. It has better video quality then other instant messengers, e.g. Yahoo and MSN. The problem with Skype however is that in recent times it keeps going down and can be down for up to hours.

Date of experience: June 11, 2011
Malaysia
5 reviews
17 helpful votes
Follow Huzaifa A.
Unfollow Huzaifa A.
Share Review
Report Review

Skype is great, but sometimes it becomes a pain. The reason is I bought a single country subscription for one month, but the available minutes I consumed in like 10 days, so I wanted to renew the same package by paying its monthly fee even in just 10 days, they didn't allow me to. All they said is buy our upgraded package of minutes right now, but you can't renew the old one until one month is completed, nor you can add minutes to it nor you can upgrade. Skype's video calls are good, but if your internet connection bugs a very minor or little bit, the call will start disturbance, while at the same connection with minor slow I used Google voice and it works great.

Date of experience: June 10, 2011