SmartFaresReviews 8,702

I booked the flight because it was listed as $624 CND on Kayak. All the other sites for the same flight were around $648-$650. When I tried to book it on Kayak, it directed me to Smartfares to conclude the booking. On the Smartfares site, the price for the flight was still $624. I did not add any additional options or coverages. So I was expecting to be charged $624. To my surprise after booking, it showed on my credit card as a charge for $650.86. I did not cancel the reservation because of the hassle. But I did feel that I got scammed…

During this experience, I felt scared as it was my first time using this platform. What frightened me most was not receiving my booking information immediately after completing all the steps. However, once I began following up, the email communication improved. I tried calling the number you provided, but it was impossible to get through, so I contacted the company directly to verify if the reservation was genuine. I hope everything goes well.

机票发票显示是813.56 银行里扣了我878.15 客户说是换汇的手续费，而且连个行李标识也没有。最后还要花钱买了一个行李

It was very quick to solve a question that I had. I received un email from one of your staff saying that I had a problem with my reservation that it was pending, but when I called the person told me everything was ok. Nothing pending and no doctor or extra carge was needed. And she send me another emal confirmation.

Easy to access the service, as a recommendation to improve the booking notification with the airline, thanks to the email for customers who have they could provide me with the information and it was very fast, but it should be automatic in the email that the customer provides to obtain the information, otherwise very good service attention.

Buenos precios, rapidez y conveniencia!'

The booking process was very easy and efficient, l would definitely recommend it

After buying the ticket I got a call from Latam asking me my nationality (USA) and informing me there is a custom fee in Chile that I suppose I pay in advance. The agent sounds like I was responsible for the lack of information?. Why was that not included on my bill? Latam already charged Dec 14,2025
SMF*LAN AIR TKT SAN DIEGO USA
$457.20 plus $80.00 12/15 which I don't have a clue what the $80.00 are for...

Servicio ágil, seguro y muy fácil a la hora de hacer toda la reserva

Not happy because I bought my flight and didn't got my confirmation mail. When you answered the person by the phone said I must pay more to change my name and surname. I answered I needed a little time to look for ma card. I called and they said that I needed to pay 100USD more. Impossible to change flight or do something to ovoid it.

So one simple call to confirm my booking was to pay more of ½ of price more. This cannot happen. The people who were bythe phone was absolutely correct 👍🏻, but I think they could do something to make pay more money.

На данный вопрос ответить не могу так как я впервые работаю с этой компанией.

After booking tickets I received a call that the fare wasn't available on the tickets I booked and had to rebook one of my tickets. This costed an extra $200.

Appreciate quick decisions and customer sensitive actions. One suggestion to add showing up final travel summary prior to payment to evade customer anxieties.

I booked a ticket for 175 dollars and I was hit with an additional 145 dollars on account of supposed dynamic pricing, which was not true. I checked and the ticket became more expensive but by maybe 55 dollars, not 145.
But they cancelled it as soon as I didn't agree so hopefully I'll get back the initial payment.
Advice: Pay 5 dollars more but use an established agent.

My final booking price is higher than my original price due to I ask to correct 1 of the passenger name within 1 hour, there is no option to ask if the information is correct. The helpdesk is very helpful however, he claimed that 2 out of my 4 tickets have already issued by the airlines but the others 2 are pending unless I have to pay extra 500 euro for the price difference and at the same time to correct the name. I have no choice but to pay that otherwise I will loose the taxes for the issued air ticket which is higher than the price. This is the first time I am using this service, because in other website, if the price change, my booking will not be successful and I can search for other dates.

I booked my flight through SmartFares and the booking process was straightforward. After the booking, I received follow-up emails to confirm my reservation status. Overall, the experience was clear and professional.