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SmashboxReviews 102

3.8

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Smashbox Reviews Summary

Smashbox has a rating of 3.8 stars from 102 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Smashbox most frequently mention customer service, long time and photo finish. Smashbox ranks 18th among Cosmetics sites.

service
13
value
13
shipping
13
returns
8
quality
13

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Brazil
2 reviews
2 helpful votes
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Make up also for men
April 11, 2019

I use make because I play theater and smashbox has some good stuff. I really like it specially when I need to put strong make up.

Date of experience: April 11, 2019
India
2 reviews
8 helpful votes
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Colors are true and they are best match and organic. Looks wonderful when my make up on. I recommend this site for buying the lipsticks.

Date of experience: April 5, 2019
Delaware
2 reviews
6 helpful votes
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Amazing lipstick!
March 13, 2019

I love its nice lipsticks with their beautiful colors. I use different colors everyday and I am totally satisfied with them.

Date of experience: March 12, 2019
New York
4 reviews
11 helpful votes
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Ideal!
February 22, 2019

Girls, I fully recommended this store! My passion is red lipsticks. I bought several colors and oh God. It's fantastic!

Date of experience: February 21, 2019
Belgium
2 reviews
5 helpful votes
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I ordered a red lipstick from the site. The color looks great on. I am happy with this. But I need to reapply each one and a half hour. When I am busy, it does not work. It will be better if the lipstick can last longer.

Date of experience: January 7, 2019
Michigan
1 review
7 helpful votes
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I love Smashbox products, and have been a loyal customer for years. I started having problems with several products from one of their lip lines, and I contacted customer service to try and determine what the issue was. I never received a response. Over the past two months, I have tried to get in contact with them and have yet to hear back. It's disappointing knowing that one of my favorite makeup brands neglects customer service, and that I now can't trust the quality of their products, because I never was able to determine what the issue was. Without their help, I have to assume it is a poorly made product.

Additionally, their website over the past two to three weeks has been running incredibly slowly, refreshing itself, and making it wildly difficult to use. Very disappointing to see this rapid decline.

Date of experience: December 9, 2018
Colorado
23 reviews
1 helpful vote
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I haven't tried much
September 3, 2018

I have their mini eyeshadow palette (ablaze) and hydrating primer and I love them both! I don't use the palette that much anymore but I can also go back to it.

Date of experience: September 1, 2018
Clara R.
Oregon
514 reviews
613 helpful votes
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Lipstick
August 28, 2018

The internet and instagram approved triangle lipstick is going popular. The orange and red..purple and peach..or the brown and pink lipstick from smashbox is incresible and easy to apply

Date of experience: August 28, 2018
North Carolina
39 reviews
17 helpful votes
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Wow. Love it
August 25, 2018

Smash box is top of the line you pay what you get so that being said luxury is expensive so if it's top of the line it's pricey nicey

Date of experience: August 25, 2018
Georgia
94 reviews
135 helpful votes
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Smashbox Cosmetics
August 22, 2018

I love this brand! I wouldn't consider it a drugstore brand, but it's not as pricey as ud or two faced, and it's still really good quality. Buying the Smashbox eyeshadows is great to do at Nordstrom Rack, thanks to their low prices.

Date of experience: August 21, 2018
South Carolina
1 review
3 helpful votes
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Amazing cosmetics set.
August 10, 2018

I love all of the eyebrow pencils smashbox has. Its so great the colours, its so vibrant and brillant. Amazing cosmetics set.

Date of experience: August 9, 2018
Virginia
5 reviews
5 helpful votes
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Lipsticks
August 7, 2018

Their matte lipsticks are the Shiite! They stay on allll day and kinda after you take them off you still have the tint of the color.

Date of experience: August 7, 2018
Pennsylvania
1 review
1 helpful vote
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Best makeup ever
August 7, 2018

I love everything they come out with my Favorite is there be legendary liquid lip in mauve squad and I love there photo finish primer they Makeup is some of the best i ever used I trust there products and definitely recommend

Date of experience: August 7, 2018
California
76 reviews
124 helpful votes
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Great eyebrow pencils
August 6, 2018

I love all of the eyebrow pencils smashbox has. I know that's not what their known for but they're great.

Date of experience: August 5, 2018
Wisconsin
20 reviews
123 helpful votes
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Love it so much!
February 13, 2018

The primer, the foundation and the pressed powder are AH-mazing! I "found" them when looking for a liquid eyeliner after Urban Decay was not available at my local Ulta. The liquid liner is terrific and so is their mascara. I just order online now. They have sales and a rewards program and free samples. They have a free return policy but I never want to send anything back!

Date of experience: February 13, 2018
California
6 reviews
20 helpful votes
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Great Makeup
May 19, 2017

It's kind of Funny that I happen to Live in the same City as Smashbox. But you can't shop at their location & they charge you for shipping. They have Outstanding beauty products. I've been using their make for about 8 years & I buy their makeup mostly from Sephora since I put enough products in my cart to be eligible for free shipping. I first got to know Smashbox watching QVC watching Holly apply & talk about their makeup. I was on auto ship with QVC for their different kits they offered. A couple of weeks ago I bought their matte lipstick on Smashbox. Com. WoW is all I can say about their matte lipstick. It stays on for such a long time & it's not drying at all like some other matte lipsticks & glosses which I've tried about 12 different times with other sites. I will continue to buy their makeup for as long as they are in business...

Date of experience: May 18, 2017
GB
3 reviews
3 helpful votes
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Their make up is amazing, it's the only place I will buy lipstick from now as the colours are fantastic, it's really good value for money and it doesn't bleed off my lips like other lipsticks do.

The site delivered really promptly and it didn't cost a fortune to get my make up sent to me instead of having to go to the stores only to find that they don't have what I want in stock.

Date of experience: December 31, 2014
Thailand
2 reviews
2 helpful votes
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Amazing cosmetics set. The best I've ever had. So rich colors, and most of all, everything in the set is natural

Date of experience: July 3, 2013
California
7 reviews
15 helpful votes
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This store has amazing makeup. I love their site. It is great how they show you different potential makeup looks and how to achieve them. When you go to a makeup stand at a department store, they don’t really give you choices of different looks. You just get the style that makeup artist particularly likes. This website gives different ideas that you might not have thought of otherwise.

Date of experience: March 28, 2013
Texas
268 reviews
1800 helpful votes
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Smashbox is probably my favorite line of cosmetics right now. I use their eye shadows, eyebrow tech (which is something I can't do without), lipsticks and lip liners / pencils. The shadow trios are a great combo and allows me to apply without needing to think about which colors go best together. The products for the lips go on smoothly and provide moisture at the same time. I haven't felt the need to change anything up thus far. I only wish their stuff would last a little longer during the day so that I wouldn't have to retouch. However, that might be expecting for a miracle.

Date of experience: July 15, 2011