FabFitFunReviews 4,294

I like the quality items that goes into the Fab Fit Fun boxes. I like the pretty good customer service. I dislike how they use third party delivery services that constantly deliver my boxes to incorrect addresses. It is frustrating to not get your box. Having to re-pick because the items you wanted are no longer available. Losing out on being able to select first. I think for the price, they should ship with UPS or FedEx. A more reliable delivery option.

I did get help from a customer service person. They said they would process my replacement box as soon as possible. I'm a little frustrated. This is the first time that I've ever lost a FabFitFun box. I'm hoping that I would get some movement on the replacement box soon. And that it comes in good condition. I also hope that I would get what I pay for, especially the Lux item and the add-on items. Also reading the other customers experiences with packages missing or broken items. I hope that I don't have to experience the same fate😔

I've been a member on and off I think since 2015. I've gone through phases when I love everything and phases where I'm like can I skip this whole thing and just pick the 3 things I like and get on with it. Spring, summer, fall, winter. Now you can buy bundles that are part of the box (yes!) buy more box items (yes!). Now a new beauty box (yes!) - the sales seem redundant, if there are new and precious items they are gone quickly (meh). But, I keep coming back so (yes!)

I had 3 items missing from my box - and email was sent a month ago with no response. I called and the representative was nice. He is shipping out 2 of the 3 items to me and the third item is out of stock so I am being refunded and getting a credit of $7. I feel that waiting a month for a response and then not even being able to get one of the items I ordered is unacceptable. This is not the first time this has happened to me so I am getting a bit frustrated. I had cancelled before then resubscribed, and I am now thinking of canceling g again.

I am very unhappy since I resubscribed this fall season. I was excited to have something special for myself ESPECIALLY since my last two birthdays were complete trash (My first birthday without my Dad, and the one before that was spent in the hospital with him barely conscience)I also have not spent ANY money on myself in quite some time, so this was a huge deal. The fall box was ok, but a lot of the things I saw advertised and lead me to sign up were not available to me as box choices. I thought the winter box had much better choices and I even signed up a second account because I wanted MORE of the choices. This was a huge mistake. One of my orders was lost or never shipped or something. Waited HOURS to be connected to live agent, was immediately DISCONNECTED, received email that didn't address my concerns, replied to email and got auto response that it will take WEEKS to get another response from an actual person, had to wait for hours AGAIN to connect with customer service, was then only refunded partially for totally lost order and had to do it all over again to get my $20.00 shopping credit also refunded, I was then offered a measly $7 credit compensation, NOT any of the items I ordered or really wanted, plus I felt IGNORED as a customer. I was so disappointed after spending so much time shopping and getting excited for what I had picked out. Again, I have been very careful with my spending lately so this was a big indulgence for me. I remember when FabFitFun felt like a special, luxurious treat and now it feels like a Black Friday shopping competition! All of the really nice stuff sells out immediately so you have to be ready. And not everything is the same value as before so you need to research all of your choices now. I used to be able to trust FFF to bring me only quality selections at real discounts. Not so much anymore and there is no originality or ingenuity anymore. Even the forum can feel like a mean girls clique at times. I can't believe I spent so much money here in such a short amount of time but this all has me questioning everything

Over the last year the thrill has gone from FFF...
Social media presence is engaging but you tube influencers are not getting their boxes in a timely enough fashion to show us close ups of products. Also the value of the items has declined. Descriptions of products and color swatches are lacking in detail. I would much rather spend my money on things I can get inmy hands right away and know if it is SOFT, fits, and is good quality. May be the fun has worn off for me...

I'm in group and everyone says to not get fabfitfun because of shipping issues and packages being lost/never arriving/or box comes in with missing products. I chose to ignore this but it is to good to be true considering it happened to me on my second ever box and the box I splurged the most money on for extra items (which seems to be common denominator between people who's packages that are lost). Will be canceling after I get replacement box with items I did not pick/want and losing add ons I was super excited for. Nothing but disappointing and a headache (also now I need to wait probably another month or two for my replacement which i wanted in December for obvious reasons (holidays). Will definitely be canceling membership after I receive replacement box I believe everyone who has had a bad experience with this company now from the false advertisement of products in box all the way down to their shipping and the method they chose to have packages ship. You would think if so many people had bad experiences with 3rd party Amazon shipping and they have bad reviews themselves you think they would switch carriers for customers but guess not they are ok with everyone's packages being lost/missing.

Signed up for an annual membership under the promise I would be able to customize my first box. That's a lie. Never received the opportunity to customize. Instead, I their sending me what nobody else wanted - the leftovers no one else picked. Yay for me!

Picking out my items for my quarterly box is really fun. I plan my picks in advance and then hop on the app the moment customization opens. It's exciting! Everything I've gotten from FFF has been high quality and enjoyable.