SnapfishReviews 490

I ordered 2 photo books on December 3rd for my children for Christmas, just kept saying in process, on December 14h spoke to someone that said they were printed would escalate shipping would be here 21st, checked on the 18th hadn't been shipped called and again told would escalate shipping would be here the 24th called today still not shipped. It now will be here on in 6 days. This was a very special gift for my children that now will not be here until after Christmas, thanks a lot Snapfish, will never use you again!

Have used them for years! Never again! Ordered 100 Christmas cards on 12/6 expecting to get them in 10 days as their site says. I was finally able to track them 12/18 with ups and it says delivery is 12/24! Emailed customer sevice, got a form response that included they expedited shipping when necessary. Hmmm ground UPS is NOT expeditied! Oh but they did run my credit card for the order on 12/7! Frustrated former customer if snapfish.

I have used Snapfish for over 10 years. I create a photo book for my family each year for Christmas. I was almost finished with a 130pg book when the site deleted all the pictures. I contacted customer support, which took forever & they credited the book. I tried again last night & the same EXACT thing happened. After 8+ hours of work it was maddening. Both people said to look at the Classic site & the project would be there but it is not. The customer service was even worse than the first time. I don't have another 4+ hours to complete before Christmas. I'm very disappointed in this company. Looking at other options for the future.

Like most others here, I have received poor service from Snapfish. Order should have shipped by Dec 15 at the latest and still no sign of movement of the order. It's still just marked as being in progress. Repeated requests to the on-line chat have been cut off, or if I do get through I'm told "don't worry your order will ship soon", without actually telling me when the order will ship. I really don't think they have a clue as to when any orders will ship and I saw a note on their website yesterday indicating that delivery of new orders before Christmas was still possible. Liars! Interestingly, I placed an order for the same product with another supplier yesterday and the product has now been shipped. This was my first order with Snapfish and likely the last.

After using snap fish for years, I am DONE with them. I ordered my christmas calendars 3 weeks before christmas, it said the order went through and I ended up contacting them because it was taking so long... and they told me the order was cancelled (they never even NOTIFIED ME). Then they have NO CUSTOMER SERVICE PHONE NUMBER, for live chat you have to wait for 300 people ahead of you! I waited for an hour to have them not help me at all and said the company would get back to me that night. This has happened 3 times now with no response. I am through with Snapfish- don't use them if you want to save your time and energy!

I have used Snapfish for at least 10 years and I am DONE after a TERRIBLE experience with my Christmas card order and then with customer service. My neighbor, who ordered an almost identical card from Shutterfly, got her cards in 4 days. I ordered mine earlier (12/7) and still do not have them. (12/17) I received a notice from UPS today that they would arrive "early" - by the end of the day on 12/19. After the previously mentioned long waits for online chats - and also being disconnected - I was assured that the cards would arrive between 12/15 and 12/17 and had been upgraded to fast delivery... NOT so! UPS has them as ground post (to be handed over to USPS by Saturday morning). How disappointing and sad. I would not be surprised to see them go out of business after being one of the early leaders in the field. They were sold last April to District Photo and something has gone seriously wrong with the business. Snapfish has seen my last order.

I ordered our cards on 12/6 (100) and they still have not arrived. It finally says shipped for tracking but the delivery is 12/22. How is that acceptable. No one will receive them in time for Christmas. The worse of it all is the customer service. There is no phone number listed. When I looked it up elsewhere and called the number is no longer working. So you can't even speak to someone. Then I waited for over an hour to love chat with someone and when I was the first in line it said "cancelled" and that there were no agents available to speak. I tried sending emails but when I hit "submit" it goes to a blank screen. I have used snapfish for photo books, prints, and cards for years and will never ever use them again!

I guess I should have read the reviews before submitting my Christmas Card order. Not only do I not have my cards that I ordered on Dec. 12 but I was charged for the order. The phone # doesn't work and I was 560 in a queue(should have been a clue) and when I finally got a "live chat" he informed me I didn't even have an order and then we weirdly got disconnected. I don't know if I am going to get cards or not and I want to order from someone else before Christmas is over but I have been charged. I want my money back.

Submitted a Christmas card order 12/6/15 and all I get is order in process. Tried to contact Snapfish but telephone lines do not work, tried to get a chat session going but twice waited over 25 minutes (502 requests in queue) only to get a message after wait that there weren't any representatives available and to e-mail Snapfish. I guess that all my friends and family won't be getting personalized Christmas cards this year. I am terribly disappointed and want a refund. They lost any further orders and recommendations.

Ordered 100 photo Christmas cards on 12/8/15. For the past few years, i would have received this order within 3 to 5 days. It is now 8 days later and there is no update to let me know when I can expect my order. No phone number for customer service. The email and chat customer service is a joke, just as others here have stated. There were 500+ people when I checked the chat queue just a few minutes ago. Little do those 500+ customers realize, once they get to the top of the queue, they will be disconnected after possibly waiting hours.

Wish I had read these reviews prior to ordering my Christmas cards this year. Do yourself a favor and do not continue to be a Snapfish customer, and spread the word among your friends to stay away from this site. There is no excuse for such a horrible experience in 2015 with so many other options! Also, with ANY company that I use & spend momey my money with... if they have customer service who can barely speak English and are outsourced, they are automatically on my NEVER ido business again with!

Good Luck & Merry Christmas to those other Snapfish customers having problems!

I am very disappointed in this website. It shouldn't take almost 16 days to get cards I ordered on the 5th. And I recorded more on the 13th with 2 day shipping now you tell me 5 days to process. I paid $9.99 for 2 day shipping. I believe I should get a refund on shipping. I have used Shutterfly all other years and never once did I have a problem or did it take this long to do a order and get it. My mother recommend you. I will not be back sorry to say. I am so disappointed in snapfish.
Have a blessed day
God bless

After giving this company 3 chances, i am never going to order anything from them again. Multiple false claims: it takes well over 2 weeks to receive an order (i'm still waiting for mine which was supposed to arrive within 6 business days); the customer service online chat is a hoax (you get disconnected once you reach the top of the queue, and this happens repeatedly), the 1-800 number is hidden in the US page but of course, you're on hold for over 1 hour. They then tell you there is nothing they can do about the delay and apologize for the inconvenience caused. DO NOT USE THIS SITE.

Well, after 10 years of brand loyalty, I am a Snapfish customer no more! The NEW Snapfish has NOT improved! I gave the company another chance after a botched summer order because of all of the deals offered. I was skeptical, but I trusted them with my most important order of the year, Christmas cards, and they failed me. It took them 9 days to process 20 flat cards, a simple order, before they were shipped... now I have no time to make any changes if this order is not right. The length of time to process order I've made has been longer than is advertised, my summer order arrived damaged, and the Edit program is unbelievably difficult even though I have been editing photos for years. I spent 30 minutes trying to "change the size" so that I could order 5x7's in addition to the 4x6 photos... the only option I was repeatedly given was to add 4x5.3 photos... not even close to what I needed! The online chat option was useless when trying to resolve my problem as I am told that there are 110 people in front of me... hmmmm, I must not be the only one experiencing problems. Everything that has supposedly "improved" with Snapfish has actually made it a more difficult and time-consuming process. Very disappointing... so long Snapfish, hello competitor!

Used for over 5yrs. Without difficulty, now cannot even access my account, will not recognize my password and when I try to change it, does not recognize that neither.
The new owners seem to have no concept of how to operate the site. Last time I
Tried live chat was #228 in line! Guess my photos are gone forever. Have filed FCC
Informational.