SnapfishReviews 490

I ordered Christmas cards through Snapfish this year. And what a mistake! I used a professional picture from my daughters wedding, and when I recieved the cards in the mail, they were dark and blurry and on poor paper quality as well. So I emailed the help line and was told to email them a picture of the card. I did so. I was then told that the picture was compressed too much and to ask my photographer to send me another picture with the correct resolution for cards! (As if I had time to request another picture, Re-make it and wait for it in the mail. The christmas season is only SO LONG!) After numerous calls to customer service at Snapfish, I was only refunded a 1/4 of the amount I spent. And I had to FIGHT for that! The customer service here was horrible! Both online and over the phone! I just found out that Snapfish has 1.4 star rating and is ranked 96th among photo sites. DONT MAKE THE SAME MISTAKE I MADE! Go with another company.

On a Sunday night in November I thought I would order a canvas print the price on the deals page was $39. I thought I would order two. I checked my phone and I had a $294.50 charge! I tried to find a way to cancel the order but I worked on it for about and hour. I called the phone number I got from Paypal, and it went to a sex phone line. I tried to get someone to live chat with but after many attempts I was unsuccessful. I did find a person to chat with but they said they could not get into my account. I finally found the right the number but of course they are closed on a Sunday. Monday morning I called and the first time someone answered I was disconnected. The second time AFTER I explained the whole situation they put me on hold for 25 minutes and they too disconnected me. The third time AFTER I explained the whole situation they put me on hold and again after holding 10 minutes they disconnected me.

I just received my precious Christmas card! When the ads all say great and the customers say terrible... this is open information. I wish I had read reviews and urge readers too. "cards" means "post cards". I also started receiving a lot of advertisements on my phone> I paid $5 each for a dingy looking postcard and print that was obviously cheap and uneven in contrast and a unified look. Thrown together for sure. They need to hire professional designers and graphic designers and come up to their false advertisement. Their beloved profit margin may go down but their contribution to community well-being and the pride of a good product should more than justify it. Never Never again.

I ordered 80 cards and envelopes nice and early. I received them in good time, The quality. Of the card was dark and not what I expected from the original well lit photo I downloaded. What's worse is the sent my envelopes half printed...yes, they left off town, state and zip code. I approved the card but never saw a proof the of envelope. And wouldn't you think they could have contacted me? They sent the order to me at the same address. When I reported the error, they put the blame all on me and after complaining they agreed to reimburse me $25 (the value of 80 printed envelopes? NOT!) I requested that the envelopes be corrected. They said they were unable to do that. Now they say I'll get an e-mail regarding reimbursement but it may never show up on my account. Sound Snap-fishy. The most non customer focused company ever. Never again.

Horrible products. I ordered 200 prints, which came to me cropped (by hand) with heads chopped off of photos. I spent 3 days trying to get my money back, which did not happen. The customer service people were not helpful and quite rude. I will NEVER shop with them again.

Don't bother ordering their water bottle. It's cheaply made. I was extremely disappointed in the quality.

I'm really tired of wasting my time on the app. I have gone through my photos, selected them all, only to have them disappear, or have different photos show up, or have no way to review and adjust them. And Lord help you if you try to make an album. HOurs wasted trying to get it right with their user unfriendly system. It's a shame because when it works it's great but getting it to work is hell. The customer service dudes in India have no idea how to help you. They give you the wrong advice. Their English isn't good enough to understand you. And you only get to them after frustrating conversations with a robot that can't help you on the "live chat ". I am done. I'm switching to another app.

If there was an option for a zero rating I would choose that!

I ordered a wooden personalized desk calendar to give as a gift only to be returned to me by the receiving party coz some of the photos that were in the calendar belonged to someone else ( the poor family). What an embarrassing feat; to have your gift returned coz the bloody printing company printed the wrong photos in them! Make matters worse, I'm still waiting for my refund!

Don't waste your money on them! I've uploaded the calendar with a different family pic on it- so if u know them, tell them I got their order printed on mine‍ We are of colored skin btw! So those photos are definitely not ours

I requested two copies of a 5x7 photo of my mom. I received 2 3x4 copies. The photo I sent to be copied was a 5x7. When I asked for them to correct it they sent me back exactly the same thing. I won't do business with them again

I was a loyal customer for a long time to this company. However, in the past month, I have placed two orders which I did not receive, one of which I paid extra for so that I could receive it by a certain date. I was given a tracking number for the first order but the tracking stopped at some point and it was lost. I had to call to have it reprinted. The second order, which I wanted expedited shipping for was never even created! I have now called and was told the best they could do is another seven days if they reprint the order. I am waiting to hear if they will credit me the expedited shipping cost I paid.

In August, I had ordered 3, identical photo books to be given as family gifts. All outside corners of the books were dented and damaged because they were not wrapped with bubble wrap. Glue had pasted pages shut. The albums' print quality was bad that I could see print lines across some of the pages.

Jump to September. I was hoping that the 2nd set of the reordered photo books would be of better quality. The outside of the books has a reddish tint. See photo. The printed title on the spine of the photo books was off-set and the lettering was partially on the front of the books. You can see the difference between the first book versus the second set. There were pages that were creased in 2 places on the pages, as if they were jammed in the printer. How does a company not do any quality control?! It's a waste of time and materials. If I could give zero stars, I would. But, the helpful assistance of Customer service via chat for the reorder during the first chat and the full refund during the second chat is why Snapfish has this 1 star review. I had ordered a photo book years ago and the past quality far surpasses the quality of Snapfish products today.

They said that I'll get my photos by august 19 if I pay 5 dollars extra for shipping, however it is August 20 and it is still processing not even ship yet. Not only that their discount codes are scams. I put a 55% off code and my final price was 18 dollars, then I replaced that discount code with the 70% off code and my final was still 18 dollars. So don't get fooled by all the sales and offers. They are all lies. When I put a discount code the price will still the same no matter what. You get a hundred free prints that should take of 9 dollar of your order but when you add an additional discount code all of a sudden the one hundred free prints only take off 5 dollars if ur order. They try to trick you with all the sales. They're all fake.

This is the WORST online photo company - DO NOT USE! I wish I had read the reviews before using this company.
They lost the order, the CHAT is rubbish and logs out if the agent is inactive trying to locate your order, and the phone call also gets disconnect. I had to try 5 times before being told they were having delivery issues. No message was sent out either to inform me and neither was I allowed to make any amends to my order within I hour of placing it online,

I will this is a scam to take your money and suck you in.

I wanted a photo album of my daughter's first year, and was lured to Snapfish by the deep discounts and good looking website. I spent all day on my laptop building the book and honestly it was a very pleasant experience, except when I was done it didn't save the last 1/4 of the book and 2 hours of work, despite regularly auto saving before that. Frustrating, but I did it over and ordered 4 canvas bound books. Excited about the finished product, I then checked reviews. I nearly panicked from all the negative ones! It was too late to cancel so I just hoped for the best. Maybe it's just that my expectations were low, but the books were delivered on time (a day early actually!), and the quality is fine! The books seem well made, the print clarity and vibrance isn't museum quality but I'm happy with the results. The paper is a bit on the thin side but not terrible. And I found the packaging to be sturdy. I didn't have to deal with customer service so I can't speak about that. Overall pleased, would order again.

Bought three items. Collage print was good. BUT... set of prints was poor - arbitrary trimming off of heads on many photos (option to trim them myself was not presented to me, and I would expect that a VERY basic algorithm would have trimmed them sensibly and some quality control would have been in place). Photos on the notecards were very dark, darker than the prints and darker still than the collage print; not usable. Customer services told me notecard images 'are always darker', so I am not clear why this was not advised at point of sale. Customer services refused refund for poor goods.

I ordered collage photos to arrive in plenty of time since I paid a lot more for shipping. I expected - and paid for receipt on April 15th. The Funeral is day after tomorrow, April 20th, and still no pictures. Why charge more to get pics on time, then delay shipment? We all know Snapfish shipping charges are a scam to earn them more revenue but why lie to your customers and charge them more when you know you can't ship on time! Either way - if we get our funeral collages tomorrow - or they are late and the funeral goes without our precious photos - we are totally done with Snapfish. A delivery model and process that is totally messed up! People, wake up to the sham of paying higher prices for shipping when Snapfish is making a ton of money and not delivering on time.

Wow. They make it seem like you're getting huge discounts, but when they charge $50+ for shipping, the "discounts" you supposedly got evens out to zero discounts. For example, right now they have a 55% off sale on the entire order. I was about to check out and was expecting to pay around $40 because my order was $85. Well, that turned out to be $48 off, but they also added a $53 freaking dollar shipping fee. Absolutely terrible business practice. Thanks for wasting 2 hours of my life. You lost a customer and I will warn everyone about this site.

I paused in setting up my project and I saved it many times in the process. I received an email that says "it is 93% complete, click here to complete" BUT there is NO RECORD OF MY PROJECT which I just spent HOURS working on! I called customer service and they are not open on a Sunday! They must think people that work all week long are not interested in photo books? When do they think I am going to do this? They did offer me an online robot assist for $1.00! That is just insulting and I am not going to go through this process again with them! UGH!

Tried them both ways. In person pick up and through the mail. In person pick up seemed to go well as I got a text telling me order was ready a minute or so early. So I get in the car and go pick it up only to find out that my order wasn't ready, wasn't even in the system, and it wouldn't be delivered likely for days.

So then I tried the mail option which also didn't go well. The 8x10 I ordered came unprotected in a thin envelope that could best be described as stiff paper. It wasn't even cardboard. So of course it got crushed by UPS during delivery but its not UPS's fault. This packaging wouldn't have survived any sort of shipping outside of someone hand delivering it to me at my front door.

Snapfish should remove the barcodes from the products. The placement of the barcode is not the same on the finished product as it is in the review product page. Buyer beware!