SpanxReviews 108

Received my order damaged I emailed them via social media and never received a response. I also left a comment on one of their post and again no response. I then called them and was told that their systems were down and that they will assist me when their systems were back up that was over a week ago and I have yet to receive a response. I'm not going to continue to waste my time reaching out to this company so I'll just take the lost. However, I will never do business with this company again nor will a refer them to anyone.

I placed an order on 11/30th and never received it despite paying $24.95 for a one day business delivery fee. I've been trying to call the company for days now, but no one ever answers! You are on a constant loop of them telling you "We're excited to speak with you, etc" Absolutely bizarre. I also tried fb messenger and a chat session, once again to no avail. I will be disputing with my credit card company. It's too bad because their products are great! Also, realizing there is a labor shortage, but this is unreal for a large company.

I have called twice with no Answer- the message said I could get a call back so I asked for that and still no one called me. Tried writing via the website chat three separate times with no one responding. Then tried writing via Facebook messenger. I just have a simple question about the fit of the pants and whether I should get a different size, but at this point I am so angry I want to send them back and tell everyone to never purchased anything from this company. It's ludicrous.

After ordering a product to be shipped overnight, on a Thursday evening, knowing that order can't be shipped on Saturday or Sunday but doesn't say can't be DELIVERED on Saturday or Sunday…. Spent 1/2 hour on hold then got a call back from someone repeatedly calling me MA'AM telling me there is no way to refund the overnight shipping, or cancel the order because I have to wait til I get it and THEN CALL BACK AND WAIT ON HOLD AGAIN TO DO EITHER…. EVEN THOUGH I RECEIVED AN EMAIL FROM SPANX STATING THAT THE ORDER WON'T SHIP ON OR AFTER THE FOLLOWING MONDAY! CUSTOMER SERVICESHOULD NOT HAVE BEEN RUDE TO INSINUATE THEY KNOW WHICH HOLIDAY I WAS CELEBRATING WHEN I SAID I ORDERED THIS WAY TO HAVE IT IN TIME FOR THE HOLIDAY AND SHE SAID YOU WILL GET IT BEFORE CHRISTMAS! RUDE! Just wanted my daughter to be able to open her gift! How about saying I am sorry for the confusion, or maybe I can try and get it to you?

I admit, it's my fault I'm in this situation. I hastily clicked the "Place Order" button without double verifying my shipping address. After noticing I had the wrong shipping address, I immediately tried to either update my address or cancel my order. NOPE. They "too busy" to make any changes to orders. WHAT? Are you kidding me? No one Amazon will take over the world, they make it so easy from a consumer perspective. Spanx is literally shipping $250 worth of jeans to an address I no longer live at and I have no way to fix it. This only makes MORE problems Spanx will inevitably have to deal with. If you can't process returns or offer a cancellation before an order is even shipped, YOUR BUSINESS MODEL IS BROKEN and you should reconsider how you operate. Shame, Spanx. Shame.

In the past year, I have purchased both the faux leather leggings and the faux suede leggings. I love both items. The shape and integrity of both pairs remains intact after washing (I followed their directions.) These are high quality clothes, and wear as described. They are comfortable and attractive. I do buy size medium petite, but usually wear size small. For reference, I am 5'2" and weigh 135 lbs. I will be trying their new pant line soon.

I got a bra that came with a sharp edge from the underwire that hurts yuour skin. They asked for photos. I sent them. They did not believe this even when I said it was something difficult to document without touching it. They asked me to go somewhere to return it. At this place I was informed that they don't process returns for Spanx that they don't have a scanner.
Poor quality product and unhelpful costumer service. I will never buy. Anything from the again.

This company doesn't care about you at all. They say easy returns but that does not exist. You cannot change your order at all once placed even if it has 1 hour ago. You are charged exorbitant fees and given no normal records (other companies give you free shipping, free returns, ability to alter, change or cancel your return- all the normal stuff that you get when you order online) but these guys are working in the 15tg century.

I called Spanx customer service. I talked to Cassandra (no help). These products are expensive and there's no reason to be glue-cheap quality. The pantie unglued on the side after just wearing it 4 times. I was shocked to know that is actually glued instead of sewed. Cassandra confirmed that it is just glued and that is delicate, to not put it in the dryer. Consumers be aware that if you buy spanx, it is 'delicate' (to the point that did not really helped for its purpose when it was 'glued); you will pay extra for the brand name and you won't be able to place it in the dryer because it is cheaper labor to glue it on the sides. This product needs to have consumer aware all over, like social media. This is bad!

I got a pair of the flare work pants last year as a gift. I hadn't worn them until recently because of the pandemic. They were too long, but okay with heels. After I washed them for the first time (according to Spanx directions) they shrunk so short I can't even wear them anymore with flats. I contacted Spanx about an exchange for a new pair and they told me it had been too long and all the could do was offer a 20% discount on my next purchase. I asked if they could make an exception since this year wasn't exactly a normal time for wearing work pants. She said "we have to stick to the rules." No, Spanx, I don't want a 20% off coupon to buy another pair of pants that's going to be ruined after I wash them again, but thanks anyway!

Horrible customer service and shipping. Do not order anything from their website! Placed an order 16 days ago for a present and it has not arrived. Shipping status has said 'Pending' for over a week and has transferred from Fed-Ex to USPS with no reason over this time. I have called their customer service line TWICE and both times, the response has been 'wait two to three additional business days' with no other options for a refund or to resend the items. They said there is no other option but to 'wait' which will likely result in this not being here on time, despite the fact that it was ordered weeks ago.

I have been trying to get a return label since the summer. They are very nice on the phone, but don't deliver. Tabatha Wing emailed me a fedex label. When I brought the package to the store, they told me it wasn't a valid number. Then spoke to Jocelyn Franklin and PROMISED she would put a label in the mail. She also gave me the Fedex number. That was 10/1/2020 and it is now 1027/2020; still no label. In addition we spoke to FexEx and once again they said that the number Spanx provided is not theirs. Once again, I was lied to. People need to know what kind of company is Spanx. Also, the senior executives are insolated; you can't reach them. Either they don't know what is going on or they don't care. Spanx will not be re-opening their retail stores. I'll survive without me $68.00 credit, but myself or anyone else I know will never buy another piece of Spanx.