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Spanx Reviews Summary
The company enjoys a mixed reputation, with customers praising certain products for their quality and fit, particularly specific clothing items like jeans and jumpsuits. However, significant concerns arise regarding customer service, with frequent complaints about order processing issues, inadequate return policies, and unresponsive support. Many customers express frustration over shipping delays and the inability to amend orders promptly, leading to a sense of unreliability. Overall, while the product quality garners some positive feedback, the prevailing sentiment highlights a critical need for improvement in customer service and operational efficiency.
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The customer service for this company is awful. The women that work online are awful/hateful/condescending people. I will never buy from this company again.
I paid for preferred shipping and it arrived very very slowly. I won't pay for fast shipping with them again.
I have worn Spanx bras happily for several years. Love the product... hate their shipping. It takes 2 weeks + to receive items. Why is that when Zappos or Amazon can have product on my doorstep within a day or two and does not charge me for shipping? Grrrr
This is a great site for body shaping undergarments and clothes. My favorite item I have bought from this site is my swimsuit. It is very slimming and super attractive. I have never found a swimsuit I really liked until I found this website. This is a great place to shop.
I've been ordering from their Assets line, which is less expensive than some of their other stuff. It is very good value. Custormer service is generally OK. One problem is that they won't take the VISA card I normally use- they insist that the address I give does not match with what's on the account. I checked with my bank and that's not true. I've never had a problem with this card at any other website. So I have to use a different card to shop at Spanx.
I have used this website a few times of the past year because I love the product. First, I encountered by first issue- sent the wrong item- and not just the wrong size or color and completely, unrlelated item. I contacted customer service and issue resolved within a few minutes. Second, I sent an email to their 'contact us' regarding questioning if they would be adding a customer review option in the future- I received a prompt, personal reply back!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members