SpectrumReviews 1,940

Spectrum has always been a challenge. Today was just another example of why I have minimized services to just the bare minimums and to be fair once the "promotional" savings are gone so will my business with Spectrum. A little background: I called back on June 25th to cancel my streaming TV subscription, wasn't using it and $30 is $30.15 July the TV charges were still on my bill so I called again and even referenced the June call but was willing to eat the June charges because I was well into the billing cycle. Fast forward to a few days ago and when I checked my bill there was yet again a TV charge. Back to the phone and as we discussed it, the Billing Rep looked back at notes and confirmed the cancellation request from July. Boom, August charges were reversed. For the July cycle they would have to submit a request for review - Billing Supervisor "Brian" just called and said nope we see that you called back in July and said you wanted to cancel but when you were transferred to the retention department the call was dropped and it's my responsibility to call back. Even though the review of the July call had recorded me saying that this was my 2nd call (June 25th and July 15th) to cancel the TV portion of my service. According to Spectrum it's my fault. It's not the $30 it's the principle! You have me on a recording saying it's my second call to cancel. And yet you charge me again. DO BETTER!

Extremely disorganized. Speak to 50 reps about same issue and each time you are explaining from scratch and getting no where except one giant loop. They make a simple thing or so you think feel like you literally asked for HELL. Your body will ache, you will get a migraine, your blood pressure will rise and each of the 50 reps will tell you same thing. We are doing our BEST for you. Save your sanity and avoid this Hellish hellish service.

Once Spectrum gets you as a customer, you'll find the Service has outages & billing continues to rise.
Not at all happy with their service & looking to find another Internet Provider.

We phoned these fools at the first of the month to cancel our service effective the end of that same month, and were told that our billing cycle began on the 28th of the month, so they implied that in addition to that month, we had to pay for the whole NEXT month too! Criminals, period, paragraph! By definition, these thieves are "organized crime" that our government allows to exist among us and abuse us.

Biggest ripoff ever my bill has went up from $122 per month to $210 per month in the last 4 years and there's always a stupid reason like my government discount expired twice now or my discount expires if I got discounts then why did my bill never go down only rise to almost double the price. Cancellation service at the end of next billing cycle. Do not use Spectrum for anything find a different carrier and save yourself a lot of money and hassle

Spectrum does not deliver fast internet service. With continued outages and my game gadgets not connecting, makes Spectrum a bad internet service provider. Even when we purchased the high speed service. Stay away from them. Stick with At&t.

Spectrum internet services is the worst! Outages from 2 to 5 hours almost daily now! It is frustrating and very unfair. I have no other internet provider in my area and I'm FORCED to have Spectrum. You get a $2 discount for the " trouble" caused but only if the outage is more than 4 hours!' They have affected my kid's school work, my job and our weekends to watch a movie as a family etc! Their lame excuse it's because of the hurricane from July 9th! Say what? It's freakin mid August. I'm tired of it. Stay clear of Spectrum if you have another option, it's no brainer, go with them. SPECTRUM SUCKS!

We currently have Spectrum Internet and TV. VERY expensive. We have a 2nd home with Optimum, same services. $100 a month less.

Today we added home phone service. Had an appointment for 11-12:00 to activate the phone line. No show. No contact from Spectrum. Called. They said technician would arrive 2:30-3:00. Still no show and no contact to inform us of another delay. Technician arrived after 3:30. A wasted day sitting home. Spectrum failed miserably with customer support. I wish we had another cable company to use.

Think twice before signing up for Spectrum. The lack of customer service, empathy, and knowledge of product is on full display as they talk to you. From the CSR to the supervisors their either irresponsible or ignorant or both. Either way its something that customers should not have to deal with. There business model is simple, charge the customer before they get service, even if there are outages your still charged full price. Then to top it off, screw them over when you try and transfer service to new location. (See above why irresponsible or ignorant) There employees and supervisors have no common sense to understand the reason why you transfer service. Maybe its because you no longer live there-duh? However, they still charged me like I was there because my service never got canceled until I was billed for a new month. I could not get them to understand and they billed me for an extra month even when I wasn't even in the state. Ridiculous! Spectrum didn't take responsibility (of course) or could even comprehend this but I guess I didn't expect them to. I guess Spectrum business model is to blame the customers for everything, charge them for everything so the customer get so mad that they will never use there service again.

This company is the WORSE! We have been with Spectrum for years never missed a payment, called to cancel cable and only keep WIFI due to outrageous pricing, apparently I called ONE day after our billing cycle and they are still charging us for service we no longer have and returned the boxes, this company doesn't know good customer service and I'm not even sure how they can illegally charge you for services you don't have any longer! We will be contacting the BBB

Spectrum is getting worse. Internet and TV services are intermittent or interrupted due to unexpected "technical difficulties or maintenance." But, price raises progressively within a year. My current bill is $260.12 And now with their new billing system, they cut services out of knowledge. If you are planning to cancel services expect to get on hold with a loooong call that may last 3,4 plus hours! Is not that disrespectful and reputable! 😠

Fair warning to ALL customers! If you cancel service in the middle of your billing cycle, they will NOT issue a pro-rated refund! Not their policy. I moved from one apartment building to another and told them I was doing that. I was told ALL I had to do was carry the equipment over and plug it in, then call if it's not working. Guess what? It didn't work. The drop was DEAD and they had to send a tech out. Charged me for 30 dollar activation. Like that was MY fault?!?!? I canceled and went with Gfiber. Free month. Free installation. Free equipment. No contract. And only 5 dollars/month more for double the speed. Thank goodness for competition. Not going back.

I experienced interruptions multiple times during the last few months. I was on 500MB plan. The speed was never up to the mark. The price spiked after the initial offer period. Once I found another reliable provider and called to disconnect, they were ready to give it for a fee much lower than my previous amount. It seemed so cheap and unprofessional. They didn't even prorate my amount once they realized that I was going to disconnect for sure. I don't recommend their unreliable services and customer support.

Was sold Spectrum by a guy who came to my door. I specifically asked if the Spectrum plan he was selling me had symmetrical upload and download speeds like our current provider. He lied to my face and said yes. 2 months later (now) we find out we were lied to and Spectrum shrugs. I can't leave fast enough.

Every time there's a main event on, On-Demand thru Spectrum Cable they fake outages. They even send you a text message saying there's an outage, get you to call in and want to discuss you billing. Then when the event is OVER which is aired, Spectrum Cable sends another text that the outage has been restored. So when you pay for the On-Demand event, you're not able to watch it. This happened again on Saturday night 5/4/24 during the Alvarez vs Munguia boxing match.

I have been a loyal Spectrum customer for over a decade, shelling out more than $350 monthly. Recently, I called to discuss my high bills, and a representative promised to reduce my payment to $157. Excited about the reduction, I called back to confirm, only to discover it was a complete fabrication. The next representative I spoke with was not only rude but dismissive of my concerns, which starkly contrasted with the initial promise made by their colleague.

Frustrated and feeling misled, I ended up canceling my service. After 10 years, it's disheartening to see how little they valued my loyalty or addressed my concerns sincerely. I expected much better treatment and transparency from a company I had trusted for so long. I would caution potential customers about the potential for miscommunications and the lack of respectful customer service based on my last interaction with Spectrum.

Spectrum is, without a doubt, the WORST company I have ever dealt with in my entire life. When we moved out of our our home, I was late to cancel our service by 2 days. The REASON I was late is because my husband was in the ICU in the hospital and ALMOST DIED. Spectrum did not care. They still billed me for the entire month, were harassing about it. I understand that Spectrum is a company whose purpose is to make money, but there needs to be some human decency and common sense too. Horrific customer service. DO NOT USE THEM. And I am telling everyone my situation and what happened, so all my loved ones can avoid Spectrum too.

People even though you have auto pay and trust spectrum to charge the correct amount, well don't trust them I have been paying for six months and without knowing I was being charged for the bundle; which I had never agreed to. I never noticed it because I trusted them in charging what I had asked for. I called and asked them why was I being charged for something I never agreed to but no one could give a good response only that if I wanted to cancel some of my services. They never offered to credit what they had been over charging so yes they commit theft by deception and practically know it. So people check your statements because they will sneak something in your bill just to see if you notice it and if you don't there goes the theft in progress till they get caught.

$95/month for 300 mbps is ridiculous! I'm switching to Allo where I get 500 for $20 less. When I went to cancel, they constantly kept trying to give me a "deal" after I told them several times all I wanted to do was cancel. That was extremely annoying.

@Spectrum
Literally the worst most unreliable internet.
How many times can you ask me if you can send a technician out? How many times can you swap out my router or blame it on my new equipment? These are the outages confirmed via text message with your staff shown below.
March 13th, March 12th, March 11th, Feb 26th, Feb 22nd, Feb 21st, Oct 27th, July 28th, May 9th. Oh wait half the day and we will send the 14th tech over their to tell you your lines are all working along with your equipment.