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Spectrum Reviews Summary
The overall reputation of the company reflects significant dissatisfaction among customers, primarily due to poor customer service and escalating costs. While some users acknowledge stable service performance at times, many express frustration with frequent outages, billing inconsistencies, and unresponsive support. Common complaints include difficulties in service cancellations, lack of transparency regarding equipment ownership, and inadequate resolution of issues. The sentiment is largely negative, with customers feeling undervalued and misled. This feedback indicates a pressing need for the company to improve its customer service practices and address billing transparency to enhance customer satisfaction.
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Spectrum take over of Brighhouse is horrible. Service not up to par. Now after being with Brighthouse for over 18 years Spectrum excitedly tells us for being loyal existing customers we will pay $49 more per month than new customers coming on board.
Wow way to keep loyal customer with you and happy.
Big companies you better start watching your predecessors. Most are in financial distress or out of business. Your ethics are heading the same way!
Ever since Spectrum took over TWC, service has been horrid. Spectrum doesn't know definition of "customer service". We will be using Dish or Fios from now on. Avoid Spectrum. You will thank me for this warning. Impossible people, lousy service.
I called time waned/spectrum to see what packages they offered cable only customers all these commercials claiming spectrum is so good what f... joke if you bundle yes but cable only that's_a joke they told me I'd drop from over 200 channels to 25 and my bio! Would be higher the don't care one bit about loyal customer. Thought time warner was bad spectrum is worse than they Re. Hope those money grabbing thieves of proud of All their lies
Please cut out the commercials. If you would stop at least some of then maybe you could cut down the monthly charge. Also some of the commercials are absolutely stupid!. Like the one that says "if you are watching this then you are probably new to Spectrum" How in the hell does that make any sense? I'm so tired of these that I'm half tempted to quit you and got to ATT or direct... both are cheaper.
Spectrum is the worst cable company ever sorry no good sorry no good sorry no good don't advise no one to ever deal with spectrum formerly time warner
If I could give zero stars I would! Complete $#*! service and customer service! Worst Internet company out there! To bad there's no other options where I live! Very dissatisfied
TWC / Spectrum lies about its promotions. They mailed me, an existing customer, a letter saying to call a specified number and I would save $25/mo. And be provided with a higher speed internet service. After spending 45 minutes on the phone with 3 different agents each telling that they could not do what their mailer said, I achieved nothing. Save your time and money. Do Not use TWC Spectrum.
Cable companies are bottom feeders. We have all spoken and been cut off from customer service from India to Manila... but I have to say, BH is actually very good (In Florida) They have nice people, they show up asap, telephone and in house free tech support with IT people with personalities, local offices, pretty good continuous service (Phone, cable/internet). They handle all 3 services so you are not talking to different companies.
No one has apparently told them that cable service is supposed to be a nightmare and that you should not call your cable provider if sharp objects are around... so shhhh keep this a secret!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members