ComcastReviews 625

One of the worst companies. Every time I have trouble with my internet, their support is absolutely useless. Maybe the employees are untrained. I don't know. Please fix your issues.

The worst cell phone company out there. Unqualified employees. Terrible service. Misunderstood customer service. I do not recommend it. You will be frustrated with the terrible customer service this company has.

Cancelled Xfinity service January 19th. I should have received a refund. When I called customer service, the first woman I spoke with was completely incompetent and had me on the phone for 40 minutes mostly in silence. She changed the amount I was owed 3 times. I asked for a manager, he was as bad as she was. He told me my refund had been given on the 7th of February! I told him I did not receive a refund! I asked what account it was refunded to? He kept saying an account number I did not recognize. My daughter was listening to this BS. She asked him if it was refunded to my Xfinity account, he said yes! I no longer have an Xfinity account! I was switched two more times, finally spoke to someone in refunds. She was nice and told me an email would be sent to me that I needed to fill out. If I didn't fill it out within 48 hours I would receive a check in 30 days through the mail! Xfinity is a terrible company that try's to evade payment! I will never use them again, overpriced, spotty service, the WORST customer service of any company!

Getting ready to CANCEL THIS SERVICE. Don't like it never did. But only because of the area that i am at. Price goes up and up. Data is garbage! Awful customer service. Never again. From 50 a month now im paying 150. Just for internet.bye

After 23 years of service, cable, dial tone, internet I opted to cut the cable and become a streamer. Non stop emails warning me I'm at 75%, 90% your bill will go up, your bill will go up.
I final after 23 years moved to a different provider, and Comcast/Xfinity sent me a $200.00 bill for "early termination"

We needed help retrieving the Xfinity password in order to login to the Xfinity app on Roku device. The first person to assist was a helpful gentleman. We were nearly finished when a new person came on and started the process over. She had us looking for a comcast box (Did I mention we were trying to sign into the app on Roku?) The result? Our Roku screen is completely gone. A technician will be arriving tomorrow PM. For a fee, we will have a human help us out.

I reluctantly got a phone as the sales guy on the phone pressured me into a great deal. I tried to return phone, guy on phone says he'll email me a shipping label within 24hrs. I waited 48hrs, nothing. I call back and they say return deadline has past.

At this time I tell them I only want the internet or I'm leaving this company entirely because I do not want to pay $30 for a phone I don't need. Instead they cancel the phone's service ($30/mo) and now want me to pay them $30/mo for a serviceless phone (equipment). Worst company ever. Throw a customer away after nearly 20 years for a Google Pixel 8. Low

After I received a coaxial cable instead of the promised modem, I contacted Xfinity numerous times. One of the numerous people I spoke with who sounded helpful and sympathetic promised a modem would be sent out that day to me. Silly me, I actually believed her. My package was delivered yesterday and it was----another coaxial cable. Another lie. I am beginning to think that Comcast/Xfinity has a culture of lying to customers. I can picture them getting together at a bar after work and trading stories of the whoppers they got their customers to believe.

After being a customer of Comcast Business for 10 years I would NEVER recommend Comcast. I renewed our contract in April for 2 years and was assured that my services AND billing would remain the same. The next billing cycle I received a bill for a bill $500 more than what I was paying. My prior bill was $728 and my will went to $1350. I have spent no less than 100 hrs since May 13 trying to fix this, being passed from one department to another. Billing blames retention and retention blames billing. BEWARE!

I would have given a rating of 0 if I could. Canceled service, what a joke, no one speaks enough English to understand them. They only gave script responses. Turned my equipment in. They kept charging me for several months. Claimed they had no record of returned equipment! Refused to make adjustments back into my account. Caught them lying to me several times about what monies they took out even though I had proof via my bank. Stated that they continued to take out payments due to my auto pay was on. Asked them why didn't they cancel the whole account. She tried blaming it on me. I let her know I was unable to go into my old account and make changes. So in others words it's my fault cuz my auto pay was on. Never heard of a company not able to cxl the payment due. They refused to make the credit adjustments so Im out several months of service. She also said that it showed the cable to the house still on so we needed to pay. I had turned the equipment in 3 months ago. It's not my fault that you don't turn off service via the cable when I cancel. I will never recommend or have their service again. I have never written a scathing review before but this took the cake!

They win my vote as the single worst company in America. It starts at the top but I believe most of the top management all share in this award. I have been a business owner for many years and we have a google rating of 5 stars. I wish I could give Comcast a 0. Stay away if you can.

Don't take their word for it. Bill people will give you a run around. And try to cheat you should have been Honest when i called.Turned them in to BBB. Had to go to the store to find out the truth.Jack and Ben

Comcast, I've got two big for the pants you have to text before they can transfer you to talk to a live agent enough or not enough is enough older people having problems with the new system and everything else that's going on in the world and come to this, the appreciation they give us by sticking with them, it's just plain terrible. They used to be the best. Definitely thumbs down.

Whenever there's a problem with my cable, it's impossible to get an agent on the phone. The automated system doesn't recognize or understand speech, even common phrases or phrases the automated system has already used. Even though I've already restarted the system, it insists on restarting again. It's the worst customer service I've ever experienced, for the most money I pay any utility.

I have in the past tried all the Tv services from ATT to Direct TV. Comcast is fantastic your service makes my old 2k tv look like a 4k TV Thanks to your work I will be a customer for life.

The most unscrupulous buisness practice I have ever delt with in my entire life. Stay away stay far far away. Unapproved Fees and customer service is atrocious. 5 hrs on hold to cancel a service that was canceled 3 months ago.

They send the bill in the mail late so I'm forced to pay a late fee, they hardly ever answer the phone and my bill is way too high there is no way I should be paying $250 plus a month they promise to lower the bill until you get the next bill and it's the same or more. This place is a piece of $#*!