SpectrumReviews 1,940

We lost power during hurricane IRMA. Once power was restored my internet was working but not the telephone or tv. I was unaware spectrum had limited my services because of a past due balance of 198.00. Could not contact anyone til the 18th of sept. Asked for an extention and was declined. So in the middle of Irma spectrum shut off my services and was unavailable to contact because of the storm. My customer service rep stated that I knew i had a past due balance before the storm. Not only did I not get any extension but I was demonized by the customer service rep

I've been a long time customer from the days of Insight. Due to the never ending rising bill I turned all my services off and kept just the internet. I've had never ending issues with streaming since. Numerous "technicians " have come out but have fixed nothing. Today when I called technical support I was greeted with less than courteous service. For a lack of a better word "racism." Due to my ethnicity I tend to have a slight accent. I explained to the rep that the lights on my router keep flickering. He stated that couldn't be, because his systems show that it's been on with no interruptions for 13 hours. I explained that couldn't be because I literally watched all the lights go off. He then went back and forth with me, pretty much insinuating that I was lying. At this point my friend ( who had an American accent) got on the physnd explained the same thing I had said. To which he then became very helpful, to the extent of sending someone out, although they had just sent a technician this morning. Btw this technician from this morning stated everything was fine. It's appalling how Spectrum monopolizes the market, and still supplies sub standard service. I've been with this company for 12 years through all the takeovers. Yet still I get treated like i have never paid my bill on time, or have always been a sub standard customer.

I was quoted that they could provide the same internet service as what I have for years with Time Warner Cable if I purchased their bundle services. After installation, they then said the same internet service is not available in my area. I asked the old service back, they said no. They told me that they don't support the same internet service (higher speed) in my area, but they have billed the same amount. I would rate zero for a business practice like this.

The extensive marketing of "No Gimmicks" only reveals the absolute dishonesty of the company. As a former Time Warner customer, I was unable to get the "promotional pricing" (which the company contentiously claims they do not have). Only "NEW" customers can get that. I, apparently, am not a new customer because they are the same company as Time Warner, even though all their services are "much better" and different from from TW. I have called on three separate occasions and not one of the representatives is knowledgeable. They are generic robots repeating what the "play book" tells them to. This company is unethical. I am actively searching for an alternative.

After 4, yes 4, CSRs, no one could or would help with our issue. My final person claimed to be in the Customer Rentention Department. HA HA HA! Todd did absolutely NOTHING to retain our business except try to stick us with a huge bill. Wasn't at all concerned that we were cancelling service, did not try to retain our business. Spectrum is just another American conglomerate that has no concern for customers. Time Warner wasn't great but they were better than this.

Never thats when. Our internet went out this past saturday along with my neighbors. So no internet, phone or t. V. for neighbor and no internet for me. No service was available in our area till Tuesday! What? I own a business and if a customer called me with an issue it is our job to fix it within 8 hrs, next day the very latest. Weekend or not. So we have to wait till the fourth day for someone to get this fixed. Wow! I would be out of business without s doubt. So now you know, when you are the only game in town. For internet at least, you can do whatever the hell you please.

I called at least a dozen times asking for an American technical support agent and each time the call was routed to the Philippines where agents are rude and everything is scripted. One agent attempted to help me and tried to tell me that my modem is not registered after a series of verification questions. WTF how do you think it has been working for the past month? One even made a comment to a coworker as I asked to be transferred to an American agent "Hindi ako marunong mag transfer. I transfer ko kaya ito as kapitbahay nya" (I don't know how. How about I transfer this to her neighbor).

All I can say is I have never had the experience of being outright lied to by a service provider. In a nutshell, I have been having an issue for almost a week and in my three calls to attempt to resolve I was given a completely different version of what was causing the problem. The second person I spoke to claimed they were escalating my call to a higher level and I would hear back about resolution within 48 hours. That follow up never came and it was my third attempt when I was blatantly lied to. Needless to say issue has not been resolved. As soon as Fios is available in my building, Spectrum will be but a distant memory.

For the past two weeks I have been battling with Spectrum. After they migrated me from Time Warner to Spectrum I've had nothing but problems. First they did something that caused me to have no picture on the tv. Then I had no wifi. I had to wait three days for a technician to come out. He didn't know what he was doing and had to keep calling his office for directions. Now today I once again have no wireless connection. When I called in I was told internet was not part of my package. So I asked why they sent a technician out to install something I don't have on my plan. Every time I asked a question the guy on the phone would say, "That's a good question. I really don't know." Isn't it his job to know? Spectrum is a horrible company! Do not subscribe!

I have never, in 76 years on this planet seen or heard of a company as money hungry as spectrum (Small "s" intentional). First, I did not receive a bill for June 2017(maybe they just forgot to send one) then I get one for July and it's for $177.00, so I called to pay the thing and I get the "OPERATOR" that will only give me what it wants to give me. After three mind numbing calls and ten point rise on my blood pressure I finally get through to a very polite human being. So I say to the guy that I would like to set up auto bill payment. The guy informs me that there is a five dollar charge for his assistance. Now five dollars is not all that much but it is the principle that I am trying to pay them without paper and they want to charge me for me helping spectrum. I truly surprised that spectrum doesn't charge for just calling their number. I asked for the web site to do it without help from their representative he told me and for a communications company they have the stupidest site that I have ever had the misfortune of visit. Go to what the rep told me to and I think that I have landed on the moon.
"NOW" I remember exactly why I dropped them when it was Time Warner.
Actually I should be charging spectrum for the hole that the installer put in the side of my house because he didn't want to go under it. The guy put the router in my kitchen on top of the refrigerator.
If there was a zero stars rating that is what I would rate them at.

I have the business Package phone/internet/Wi-fi. Monday, at approximately 1:00 PM they had an outage killing my credit card machine, internet, alarms and telephone services. This was corrected early Tuesday morning. However, my services were still out. I called and was told they couldn't get to me until Wednesday. I called Wednesday morning and was told there was a ticket in. And they would be there today. However, they could give me no time. I have called numerous times today and at 7:00 PM, and was told "All the techs have gone home." I will call again in the morning, but, I am already sick of this run around and at 2 PM tomorrow, I am disconnecting their gear and putting it outside the door. Everybody you talk to says, "Oh, I'm so sorry and I understand your frustration. I will email dispatch and dispatch managers and have them call you"... No results. I promise this, if you can't get my business up by the the time mentioned, "Beyond removing your gear, I will do all in my power to make everybody aware of the sorry service they provide and it won't be limited to this site."

Lets just say I paid my bill. One day and the service was not connected till the next day cuz they could fix a sign to the box so the next day the Tec. Guy came out almost left without my internet up and running. My kids had to tell me it still wasn't on so I ran, out to call the guy before he left... Only to have my services disconnect the next morning because they said I needed to pay A late payment mind you I had just paid my bill of $205.00 the day before... These ppl would not even budge and were very arrogant about the whole situation... We have been with time warner cable for over 7yrs... This really says A lot about these new $#*!s spectrum...