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The company has garnered a mixed reputation, with several customers praising the quality of products and the personalized assistance available during the ordering process. Many express satisfaction with the effectiveness of the products, particularly regarding collagen and hair growth supplements. However, concerns frequently arise regarding the complexity of the ordering process, including aggressive upselling tactics, unexpected charges, and difficulties in canceling subscriptions. Additionally, customers have reported frustrations with the lack of immediate support and communication during issues. Overall, while product quality is highlighted, the customer service approach requires improvement to enhance trust and satisfaction.
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My sister been using this for a while works amazing for her so I'm going to give it a try as well
I just placed my order today for two products read all the reviews so fingers crossed everything works. I like the sound of things I've been interested with spoiled child for over a year now so hopefully merry Christmas and hopefully a good new year with this!
Thank you for your order! 🎉 We’re so excited for you to try the products. Fingers crossed they bring you great results—here’s to a Merry Christmas and a happy, healthy New Year! ✨
It is my sister who talk to me about this product. I really love the taste, i just started so i don't have result yet, but i'm sure, it will be amazing.
We’re so happy you’re enjoying the taste so far! It’s always special when a product comes recommended by family! We’re excited for you to continue your journey and would love to hear how your experience goes as you keep using it.
I can't wait to see the long lasting results. I just started using thier products and love the texture and smooth feeling across my skin.
We love hearing this! We can’t wait for you to experience those long-term results with consistent use! 💛 It makes us so happy to know you’re loving the texture and how smooth your skin feels already. Thanks for choosing us!
I tried some of your products and I am very satisfied!
We’re so glad to hear that you’re satisfied with our products! Thank you for your support, and we can’t wait for you to try more!
I hate mango! Makes me wanna throw up. I selected pineapple. I just opened the box tonight n noticed mango. I see on my email that it's mango n I didn't Ck it. I hate mango! What can we do to change this. It has not been opened!
Thanks for your review! We’ve followed up with you directly to provide further assistance.
SpoiledChild markets its products aggressively with "FREE TRIAL," "TRY BEFORE YOU BUY," and "$0 upfront" language, but the actual experience feels like a classic subscription‑trap scheme rather than a risk‑free trial. In my case, multiple ads and emails clearly promised that I would not be charged the full price unless I decided to keep the products after a 21‑day trial, yet a large preauthorization was placed on my card immediately through PayPal, pushing my bank account into overdraft.
I attempted to cancel within minutes of placing the order using all available channels, but SpoiledChild refused, claiming their "warehouse is too fast" to stop the order. Later, their own carrier Asendia confirmed in writing that they had only received the electronic shipping file and had NOT yet received the physical parcel, which contradicts SpoiledChild's excuse and shows they chose not to honor a prompt cancellation. Their terms and communications admit they place full preauthorizations and charge non‑refundable shipping even on "trials," but this is buried in fine print and completely at odds with the "free / $0 upfront / try before you buy" message highlighted in their marketing and order flow.
Looking at their BBB profile and other review sites, my experience matches a broader pattern: hundreds of complaints about misleading free‑trial offers, unauthorized or unexpected charges, difficulty cancelling, and customer service that offers gift cards instead of real refunds. In my opinion, SpoiledChild operates as a high‑risk merchant relying on confusing sign‑up flows, aggressive preauthorizations, and shifting the burden onto customers to chase carriers, return labels, and bank disputes just to avoid paying for something they were told was "free." Until this business model changes, I would strongly recommend avoiding SpoiledChild and looking for alternatives with clear pricing, straightforward trials, and responsive customer support.
I would like to be able to try a product before I have to be pressured into a subscription I think it's not a good marketing concept not
Thank you for sharing your concerns. Our Try Before You Buy program is designed to let customers experience the product before committing. Please note that Auto‑Refill is optional; you don’t need to subscribe to place a TBYB order. We aim to make the process as clear and flexible as possible. Your comments are valuable, and we’ll share them with our team to keep improving how we present our options. 💚
I subscribe to monthly refills of E27 Collagen. I love the product. Unfortunately I always run out before the next shipment.
We’re so glad you love the E27 Collagen. It sounds like the timing of your shipments might need a little adjustment—our Customer Support team would be happy to help you modify your subscription so you never run out. You can reach them at hello@spoiledchild.com.
This is such a great product. I have been using it for quite some time. Unfortunately, I had trouble with the capsules in the past continuing to work properly. So having stopped it for a short time because of that, I am now signing back up because I really miss it. My hair misses it and I really miss it too. Hopefully I'll have better luck with the capsules working properly. I do have to say though, the spoiled child company gave terrific customer support during the time I was struggling with the capsules. They really were the best.
We’re grateful for your thoughtful feedback and delighted to hear how much you value Spoiled Child 💛. Your comments about the capsules are important to us, and we appreciate you sharing both the challenges and the support you received. Every insight helps us continue improving the experience for our customers, and we’re thrilled to have you back with us!
I had a promo code to use which kept coming up invalid so I wasn't able to buy as much as I wanted I want to know can this be checked I recieved it directly from a vendor through a product test and would like to use my code have never tried this product so I'm hoping for the best
Thanks for your review! We’ve followed up with you directly to provide further assistance.
I received my first shipment of the E27 liquid collagen and the L28 Anti-Aging Restoring Moisturizer 40 days before my 40th birthday, so I'm going all in with both to see what kind of a difference they can make. I have lost weight and have saggy crepey skin, and have increased forehead wrinkles and laugh lines, plus enlarged pores due to genetics, years of fighting acne, and not hydrating enough.
So far (11 days in), I've enjoyed the taste of the liquid collagen when mixed with my daily electrolyte drink (mango collagen with a cherry pomegranate electrolyte is incredibly refreshing and tastes like a treat). I use the moisturizer day and night with my normal skin routine. I have a combination skin, very prone to acne, so my cleansers can be harsh (benzoyl peroxide 1x per day followed by salicylic acid in the AM and a gentle cleanser at night with a. 05%tretinoin treatment, with some toners and serums mixed in). I've noticed my skin has a little extra glow to it, especially when it gets dull and dry this time of year and the moisturizer smells great. I'd like to think it's helping with some joint aches and pains but that is probably due to a decrease in activity approaching hibernation season since it's only been 10 days. I do think it has helped with some gut health and feeling more regular, which took a toll due to GLP-1 usage.
Looking forward to following up with another review after 40 days!
We truly appreciate the time you took to share your journey with both the collagen and the moisturizer. It’s great to know you’re already noticing benefits like taste, glow, and gut health, and we’re excited to see how things progress as you continue. We’ll be looking forward to your 40‑day update! 💚
I have been using the liquid collagen and enjoying the product so far. Glad I came across this & feel it's been helping. I loerfer the ma n go flavor over the pineapple since trying both
It’s great to know you’re enjoying our liquid collagen supplement and feeling the benefits! We love hearing that you’ve tried both flavors and found your favorite — mango is a popular choice! Thanks for sharing, it helps us keep improving and supporting our customers. 💚
I've only taken spoiled child for 10 days. And yes, my skin and hair have a little change. But until I've used it for a good six weeks I can't tell you the fact that it's hat on my body. I'm a very healthy 71 year-old woman, so I am expecting changes.
It’s great to hear you’re giving it a try. When used daily, most of our customers start seeing results within 4–8 weeks, and some even sooner! Consistency and a little patience are key, so keep going—we’re excited for the results you’ll see! ✨
Not any issues with the purchase. I am mainly getting for the loose skin. Lost 100 pounds over the last 4 years and have a lot of sagging skin all over.
Congratulations on your amazing achievement! We’re glad your purchase went smoothly, and we hope our product helps support your skin as you continue your journey. ✨
Added things automatically, not wanted. Hard to understand what you're getting.
A coworker tells about her skin improvement because of this collagen, & seeing her is believing in this incredible product.im so excited to start it right away so I ordered & did not hesitate at allBeauty & health are my priorities😄
Yay! We’re so excited for you to start your journey with our E27 collagen! Seeing the results firsthand is always inspiring, and we love that beauty and health are your priorities. Enjoy the experience! ✨
Too many pop up's with additional products to purchase.
Prices should specify USD
When you want the products you will a low amount of money but when you place an order it will be expensive and you can't Even cancel the order why? I don't want again! I don't have that money for this! I want to chancel my order I don't want it anymore
My sister gifted me a bottle that I have recently started using this past week. I want to give it a consistent try so I am ordering more so that I don't miss a dose so I am unable to share anything more about my experience as I haven't been using it long enough to notice a difference. But stay tune!
We love that your sister introduced you to us, and we’re so glad you’re giving it a consistent try! Can’t wait to hear how it goes. So happy to have you with us! 💛
Answer: It doesn't! They charge you the full price before trial starts.
That’s awesome to hear! 💛 We hope you love it as much as your sister does. Can’t wait for you to try it and see the results!