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The company has garnered a mixed reputation, with several customers praising the quality of products and the personalized assistance available during the ordering process. Many express satisfaction with the effectiveness of the products, particularly regarding collagen and hair growth supplements. However, concerns frequently arise regarding the complexity of the ordering process, including aggressive upselling tactics, unexpected charges, and difficulties in canceling subscriptions. Additionally, customers have reported frustrations with the lack of immediate support and communication during issues. Overall, while product quality is highlighted, the customer service approach requires improvement to enhance trust and satisfaction.
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When you want the products you will a low amount of money but when you place an order it will be expensive and you can't Even cancel the order why? I don't want again! I don't have that money for this! I want to chancel my order I don't want it anymore
My sister gifted me a bottle that I have recently started using this past week. I want to give it a consistent try so I am ordering more so that I don't miss a dose so I am unable to share anything more about my experience as I haven't been using it long enough to notice a difference. But stay tune!
I enjoy shopping with Spoiled Child. I especially enjoy the continued discounts.
So glad to hear that! We love having you in our Capsule community, and it means a lot that you’re enjoying the experience. Hope your next order brings even more joy. 💚
BENING TRYING FOR THREE DAY NOW TO GET IN TOUCH WITH SOMEONE wrong shipping address correct address is Sandra Perry ******* Newgarden st Moreno valley CA, ******* Account number 50SD5GON3Z20
Thanks for your review! We’ve followed up with you directly to provide further assistance.
I'm excited my package came today, however not sure how you package your product I opened the box
The bottle had NO Safety Seal no protection, when opened, please I will return item for an real sealed Bottle So excited to try, Question how is your product packaged please call Connie *******927 I'm convinced by your commercial will. Like to be on auto ship PLEEEZ LEAVE MSG, IF NO ANSWER
Thanks for your review! We’ve followed up with you directly to help clarify and support.
I ordered E27 for 44.00. At end of order it processed a hair product for 70.00
I canceled order. Very disappointed
So far so good. I have not received my shipment yet. I am looking forward to it.Hopefully, it will come within the next 3 days.So check back with me after\nI get my product and I will give you a full review
We’re excited for you to try our products and look forward to hearing more about your journey once they arrive! If you need any guidance or support along the way, we’re always here to help. 💚
The quiz and suggested products with subscriptions discount is great. I appreciate the 30 day trial before being fully charged for the product.
We’re thrilled to hear you’re enjoying our SpoiledBrain quiz and the flexibility of our programs, like auto-refill perks and the chance to Try Before You Buy before fully committing. It’s great to know they’re making your experience smoother. We’re so happy to have you as part of our Capsule Community! 💛
I have tried this product before and it is great I was kind of upset because I couldn't find the website but I found it and I recently bought two more bottles I'm excited to get back on it.
We’re so glad you found us again! It means a lot to know our products have made a difference for you. We can’t wait for you to get your bottles and feel the glow again. 💛
The first time I tried to order on the site I had issues and I just came across the email again so I reordered went smoothly this time didn't have any problems. Very excited to try their products
Thank you for sharing! We’re glad your reorder went smoothly and appreciate your patience with the first attempt. We hope you enjoy trying our products and love them as much as we do!
By answering a few simple questions, I was able to choose products that would best meet my needs. The quality of products I have already received have exceeded my expectations.
Thank you for your wonderful feedback! We’re glad our product recommendations helped you find the right fit and that the quality has exceeded your expectations. We appreciate you sharing your experience!
Eye cream is fannnnnntastic i am in love. My very very 'salt of the earth' no frills partner even asked me to order him one. Refreshing, light, not irritating, not overly scented... i love it and so does my mountain man (:
We appreciate you sharing your experience and hope you both continue enjoying it.
I hope I don't regret buying this eye cream. Site has constant pop ups trying to get you to subscribe before you receive product.
Really takes a lot of subscribe pop up's to finish purchase. I find this troubling why commit before trying. Very pushy!
Fatal…. Hacen recargas sin que una tenga la suscripción y sacan el dinero …
The experience dealing with my orders over the Internet seem to be good so far. The one thing I was a little bit surprised that you didn't ask about the lines over my lip. That is a problem area for me, if you can help me in that area I would really appreciate it
We’re so glad to hear you’ve had a positive experience with your orders so far! We appreciate you sharing your feedback about the quiz — and we’d love to help you find a product that targets your specific concern. Our team would be happy to guide you, so please reach out to us at hello@spoiledchild.com. We're here to help!
Cleared some spots and even toned my skin. I appreciate their gift card that l used for two bottles of mango
Thank you spoiledchild
So happy to know our products are working well for your skin! ✨ Hearing that you’ve seen clearer, more even results truly makes our day. We love that you’re part of the SpoiledChild family!
We’re so glad to hear that! Knowing the site was easy to navigate and that you found exactly what you needed makes us incredibly happy! We’re thrilled to be part of your self-care journey.
I just made the order. Your survey would be more accurate if you wait until the order was received
Thanks for your feedback. Your input helps us refine our process and deliver a better experience for everyone. We hope you enjoy your order once it arrives — we're excited for you to try it 💛
I've used SpoiledChild since 2022. This is my experience. I used SpoiledChild faithfully for two years. The compliments I received about my skin were amazing. For whatever reason I stopped and so did the compliments. I saw a huge difference in my skin, my gut health change and my energy level. Needless to say, I'm back. I will forever be a SpoiledChild!
We’re so happy to have you back! And even happier to hear how much of a difference SpoiledChild made for your skin, energy, and overall wellness. Your story is a beautiful reminder of why we do what we do. We love having you in our capsule crew 💛
I had ideas added on that I didn't want it was handled fast customer service great thx for your help
So glad to hear our team was able to sort things out quickly for you! We truly appreciate your support — we’re always here to help whenever you need us. 💛
Answer: It doesn't! They charge you the full price before trial starts.
We love that your sister introduced you to us, and we’re so glad you’re giving it a consistent try! Can’t wait to hear how it goes. So happy to have you with us! 💛