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From the business
Established in 2012,Stacees is an online retailer of wedding dresses, special event dresses, wedding party dresses and accessories. Customers can browse a large selection online and choose their favorite dresses with great satisfaction. We are committed to providing our customers with high quality products and high-quality services.
We provide our customers with a wide range of high quality wedding dresses. Each of our wedding dresses bridesmaid dresses, mom dresses, evening dresses and prom dresses will be presented to our customers with unique style, tailor-made design and attentive service. At stacees, we have our own wedding dress factory with a professional design team and a complete wedding dress production and manufacturing process.
Stacees Reviews Summary
The company enjoys a generally positive reputation for its high-quality dresses and custom sizing options, with many customers expressing satisfaction with the fit and overall appearance of their purchases. Timely shipping and responsive customer service are frequently highlighted as strengths. However, concerns arise regarding order fulfillment errors, particularly with shipping misdeliveries, and issues related to returns and exchanges, which some customers find unsatisfactory. Overall, while many customers have had excellent experiences, there are notable gaps in reliability and support that the company may need to address to enhance customer trust and satisfaction.
This summary is generated by AI, based on text from customer reviews
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My sizing didn't fit the standard sizes, but you offered an option that was very cost effective to order a dress that was sized based on my actual measurements
I am grateful to Stacee's for the wonderful experience I had from start to finish! Customer service is amazing and the dress arrived on time and is absolutely beautiful, excellent quality! We will definitely buy again. Happy customers!
Thank you so much, Colleen, for sharing your wonderful experience with us! We're thrilled to hear that you loved your beautiful dress and our customer service made a positive impression. We look forward to helping you find perfect dresses again in the future!
High recommended, the dresses we have ordered from here have all been beautiful and custom made to fit. Fast shipping too and reasonably priced!
Elizabeth, thank you for your kind words and wonderful recommendation. We're thrilled to hear you loved the beautiful, custom-made dresses along with our fast shipping and fair pricing. It’s been a pleasure serving you!
My dresses arrived during the dates given and were lovely. They just didn't fit. Am reordering one of them in a different size.
Thank you so much, Pamela, for sharing your experience! We're glad the dresses arrived on time and you loved them, and we're excited to help you find the perfect fit with your reorder. Please don’t hesitate to reach out if you need any further assistance—we're here to support you every step of the way.
The dress came in a timely manner, tracking was fantastic! Material was beautiful, fit of the dress was just as described. The description was exactly what we got! Please allow enough time for shipping and time for alterations. Overall I'm so pleased with the product and will purchase again without a doubt! And the follow up was great!
Thank you so much, Brandi, for your kind words and detailed feedback! We're thrilled the dress exceeded your expectations and you appreciated the timely shipping and follow-up. It means a lot to know you’ll shop with us again.
Never got a $5 coupon code as promised
My eldest daughter purchased her senior prom
Dress earlier this year. It was so beautiful, my younger daughter would only trust Stacees for her sweet 16 dress. As a mom on a tight budget, it feels so good to be able to actually be able to afford to make my girls feel like princesses.
Sabreen, your kind words truly brighten our day! We're honored to be a part of raising your girls' special moments and thrilleding to know we help make them feel like princesses without worrying about the budget. Thank you for trusting us with these unforgettable memories!
Great reviews; looking forward to posting soon!
I ordered this dress for my daughter and she is on the petite side. I was able to order a dress that fit her measurements perfectly and she loved it. The color and the fabric were nice quality and she looked beautiful in it and received many compliments. Order number SM*******657
Thank you so much, Jemima, for sharing such kind words about your daughter’s dress! We're thrilled it fit perfectly and made her feel beautiful—it’s wonderful to hear she enjoyed so many compliments. We’re always here to help with any future special occasions!
Stacee's was AMAZING, the dress was beautiful on my daughter. Very good quality. Shipping was prompt, maybe three weeks.
She is a size 20-22 so we have very limited styles locally.
Thank you so much for your kind words, Dorinda! It means the world to us to hear that your daughter felt beautiful and confident in her dress – we're so glad the quality met your expectations and that the shipping timeline worked well for you. We truly appreciate your support and are honored to be part of such a special moment.
There is a huge selection and it was easy..
I never received my last purchase. Somehow the numbers on my address got mixed up for the shipping company and the package was undeliverable. I inputted my address correctly.
Chani, thank you for sharing your experience—I’m truly sorry the dress didn’t reach you due to the shipping issue. We genuinely appreciate your patience and would love the opportunity to make this right for you. Please don’t hesitate to reach out directly so we can sort it out together.
The return process was anything but "worry-free". I had multiple emails back and forth in which I sent pictures/videos of the dresses with tags still on only days after receiving before they finally gave me the address. And even then I had to cover the shipping cost and they only offered a 70% refund of the amount I paid.
Hi Amanda, thank you for taking the time to share your experience and for your patience throughout the return process. We truly appreciate your feedback as it helps us improve, and we’re sorry for any frustration caused while trying to make this right for you.
Granddaughter found her dream dress for prom last spring. We're ordering again for Sr Snowball dance next month. Getting the alterations fit to her measuments is worth every penny! Not that much extra anyway. Granddaughter is larger on top and 5'1". Her long gown was perfect! Will be back for Prom next Spring
Thank you so much, Barry, for sharing your experience! We're thrilled your granddaughter found the perfect fitting gown and matters went smoothly with the alterations. We look forward to helping you both find something just as special for the Sr Snowball dance and beyond!
Love the custom fitting! Only $19 extra! Can't wait until it arrives 😍 Granddaughter is so excited for her first Prom! Definitely a WOW dress!
Didn't try the dress on in time and missed the 2week return cut off. But I'm reordering and will sell the original dress privately because the quality is top notch for the price.
Leanne, thank you so much for your thoughtful and kind words despite the mix-up with timing. We truly appreciate your honesty and look forward to delighting you again with your reorder. It means a lot to know our quality resonated so well with you.
Second time to purchase a formal dress for my teen daughter. Dresses are beautiful and well made and the company is reliable and has great customer service!
Laurie, thank you so much for sharing your positive experience with us again! We're thrilled that your daughter loves her dress and that you're happy with the quality and service – it truly means a lot to know we're part of special moments like yours.
The dress arrived fairly quickly and fit perfectly based on measurements. The packaging wasn't impressive but the dress quality was there.
SM*******724
Thank you, Karen, for your kind words and honest feedback. We're glad to hear the dress fit you perfectly and met your quality expectations, and we appreciate your notes on the packaging as we continually seek to improve. We look forward to helping you find the perfect outfit for any special occasion!
I buy a lot of dresses for my daughter for dances and came across your sight and your dress has been my favorite. I love the quality and it fits her like a glove, no alterations needed.
Thank you so much, Melanie! We’re thrilled to hear your daughter loved the dress and that it fit perfectly right out of the box—it's exactly what we aim for. We can’t wait to help you find the next show-stopping dress for her big night!
Customer service was very helpful as we were ordering. Custom fit to fit my daughter's measurements. It's really a lovely dress—beading work is beautiful. She loved it!
Thank you so much for your kind words, Lauren. We're delighted your daughter loved the dress and that the custom fit and beading met your expectations. It was a pleasure assisting you throughout the process!
I was initially a bit sceptical about ordering from abroad, but Staceez.com completely exceeded our expectations! The entire process — from ordering to delivery in South Africa — was handled with great efficiency and excellent communication. The dress arrived on time and was absolutely perfect for the matric dance. The quality was amazing, and it made me feel elegant and confident on the night — like a dream come true. We were more than pleased with both the service and the product. Highly recommended!
Order Number: SM*******633
Elizabeth, thank you so much for trusting us to be part of such a special occasion from halfway around the world. We're delighted your dress made the night memorable and that our team could support you smoothly throughout the process. Your encouragement means a great deal, and we look forward to serving you again in the future!
It was my first time ordering from Stacees and I did not know what to expect…but was extremely satisfied with this purchase for my daughter. The dress was of high quality, true to size, and shipped timely.
Thank you, Carla, for sharing your positive experience with us. We’re delighted to hear the dress met your expectations, and we look forward to making future outfit selections equally rewarding for you.
Thanks to the tailor made fitting my daughter was able to find a beautiful dress that would fit her perfectly. My daughter is tall and slim. Finding her a dress that fits is very difficult. Stacees made that process very pleasant and my gave my daughter the confidence about finding the right fit for her. I will definitely reccomend Stacees to any family looking for quality dress material and the best custom fit available.
Alicia, thank you so much for sharing your wonderful experience! We’re thrilled that the tailor-made fitting helped your daughter find a dress that fits her perfectly and boosted her confidence. Your recommendation means the world to us, and we look forward to welcoming your family again soon.
Excellent experience with Stacees! This is the 3rd dress I have ordered. No matter which service representative I worked with, they have each been helpful, honest, & efficient in ensuring I was satisfied with my order.
Laura, we are truly grateful for your loyalty and kind words. It means a lot to know each visit has been met with helpful and efficient service, and we look forward to assisting you again soon. Thank you for trusting us once more!
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- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you so much, Kelly, for sharing your experience! We’re thrilled that our custom sizing option made ordering easier and more affordable for you. Your feedback means a lot, and we’re grateful to be part of such an important moment for you.