StaplesReviews 627

STAPLES PROVES TO BE A TRUSTWORTHY COMPANY, once again!
I was afraid to order anything online. I ordered 5 ink cartridges, and asked to pick it up at the store. It got there, all right, but they listed my name incorrectly, and initially STAPLES staff could not find it. They should have sent a free gift card for $20.00 under separate cover. I didn't receive it. I was fuming!
Take a hint, PERSIST! When they eventually located all of the information, they said that they had made a pretty serious mistake... They had not charged me for the order, and the Gift Card is not sent out until they received the payment. They told me that because it was their mistake, the $161.00. Order was free to me.
I insisted that even though they were unable to locate the Credit Card Charges, that, in fact, the money had been debited from my account. I proved this was true, and not only had they been initially willing to give me that expensive online order for free, but they then sent me the Gift Card, via Express Mail.
I AM IMPRESSED!

I (an American citizen) ordered a scale online from Staples.com and received an email confirmation of my order. Staples usually takes a long time to ship but it is free so I never complain about that. But after quite a few days I start to wonder where my scale is. I log into my account and see that the order was cancelled. I was never informed of this cancellation - I even checked my spam folder - it was just cancelled. So I Chat Live to find out why and I'm told I need to call their 1800 number. I do and after a few transfers I finally get someone that tells me I used an international credit card to order and they only accept American credit cards. WHAT?! 1. That is ridiculous, why would you only accept American credit cards? 2. It was a Visa card, not exactly foreign. 3. It is technically an "American" credit card as it was issued in Puerto Rico which is a territory of the United States. My husband, (also an American citizen as are all Puerto Ricans), opened the Visa account in Puerto Rico. Why would Staples insist on such a discriminatory policy? Perhaps in the future I will have to verify my citizenship in order to purchase tape and cardboard boxes online. Shame on them.

Ordered PC memory in store using the kiosk and paid in store with my debit card which they tout as being very user friendly.

They never disclosed it was a third party shipper/seller until I asked where my order was. Over a week later it hadn't shipped. Tried to cancel and they claimed they couldn't reach the seller. Also, they said I had to go back in the store if I wanted a refund. They claimed someone would called me Monday and no one did. After telling me it would arrive Monday I called them and turns out it was shipping out on Monday (scan only). Two weeks after ordering, it still isn't here. The worst of it is, I already found a better price but it would be too big a hassle to both canceling. Not sure why they are still in business. I think they should stick with office supplies.

I was going to buy copic markers and all of the prices were labeled incorrectly, so instead of telling me that or just processing my order as it should have been done, I had to come on, talk to a rep and have them tell me, whoops, we $#*!ed up, we're just gonna cancel that order. Now I don't get my markers and Staples is no longer a store or website I will shop at. I am royally pissed off. I will not recommend Staples in the future.