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StatelyReviews 673

3.1

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Stately Reviews Summary

Stately has a rating of 3.1 stars from 673 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Stately most frequently mention customer service, next box and high quality. Stately ranks 21st among Men's Clothing sites.

service
48
value
48
shipping
47
returns
45
quality
47
This company responds to reviews on average within 5 days

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South Carolina
1 review
0 helpful votes
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For your review….
August 7, 2023

After several attempts to adjust the order, I concluded, this is not for me. I worked with a Stylist, made my request known on items that were not a choice, what shows up in my first order, items that I stated were not my choice. At the highest level for premium service, my expectations are, if the client is asked a preference, that should mean just that. For me, too many excuses to get it right on the next order, overlooked the order in front of you.

Date of experience: July 8, 2023
Jessica M. Stately Rep
over a year old

Thanks so much for sharing your feedback! Since you are a presidential member we do recommend scheduling a call with your stylist so you both can get on the same page. We do try our best to send items you would like to receive and we are very confident with an exchange and a call we can turn this around. A member of our team will reach out to you within the next 24 hours and we also did want to thank you for still being a member with us so we can make it right!

Louisiana
1 review
0 helpful votes
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Not worth it
August 7, 2023

Products that you guys provide are not what you say they are. Certainly it worth the price that is listed at the list pricing. Shoes and belts are extremely cheap and not worth $90+ for a belt and $200 for shoes.

All clothes are extremely wrinkle prone esp in comparison to new types of clothes these days.

Date of experience: July 8, 2023
Jessica M. Stately Rep
over a year old

We are so sorry the value of the items was not up to par. We do not pick the pricing of the items and they are picked prior to us receiving the items from our brand partners. We will be sure to share this with our brand partners, as well as the feedback about the material of the items. We take member feedback very seriously and we appreciate you being a member with us!

Virginia
1 review
0 helpful votes
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Great clothes at great value
July 8, 2023

I'm always very pleased with my selection and value from Stately. Thank you!

Date of experience: July 8, 2023
Jessica M. Stately Rep
over a year old

Thanks for the love Brent! We are so happy you have been loving the selection and seeing the value in being a member with us. We really appreciate members just like you!

California
1 review
0 helpful votes
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I asked for shirts only in tall sizes. It was not until the last request and exchange that some one stated you had no tall.

Date of experience: July 8, 2023
Jessica M. Stately Rep
over a year old

We are so sorry to hear you were not a fan of our service Daniel. We do not list tall sizing when filling out the style quiz. We also do mention we do not carry tall sizing on our FAQ page. We are so sorry about this and we will be sure to share this feedback with our brand partners in the hopes of carrying tall sizing in the future!

Missouri
1 review
0 helpful votes
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Just couldn't get it right
August 7, 2023

Was really excited to start this, but soon found out that the clothes they picked out were not for me. I don't think I ever kept a box they sent. I always had to send back and request different clothes before they got it somewhat right. I did like a few items they sent. The bomber jacket in the first box is great! Some of the shirts and pants I still wear. But overall, it wasn't a good value and I would have to settle for clothes that were just okay. And I would have to request different clothes with every box.

Date of experience: July 8, 2023
Jessica M. Stately Rep
over a year old

We are so sorry you were not a fan of the items you received. We offer exchanges for this reason so we can send you items you will enjoy! We understand we may not get it exactly right the first time, but we are happy to try to make things right with us. We also wanted to thank you for continuing to be a member with us!

California
1 review
0 helpful votes
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I've left message after message explaining the button up shirts you're sending DO NOT FIT! I updated my style preference on your website. Yet, you continue to send what will not fit. I requested a call, which has yet to happen.

Date of experience: July 8, 2023
Jessica M. Stately Rep
over a year old

Thanks for sharing your feedback Bruce! It looks like you have been leaving notes on your style profile for us and we have not received any emails from you. No worries, a member of our team will reach out to you within the next 24 hours to help out!

Washington
1 review
0 helpful votes
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A great service
July 7, 2023

While it's hard to nail the clothing in every box, Stately does a great job honoring their promise for exchanges as we work through getting to know each other.

Date of experience: July 7, 2023
Jessica M. Stately Rep
over a year old

We are so happy you have found our exchange process easy Chris! We try our best to get it right on the first try, but exchanges are where its at when you need another size or style. So glad to have you as a member!

Pennsylvania
1 review
0 helpful votes
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Perfect match!
July 7, 2023

Father's day gift, was skeptical of a paid service. Figured it was going to be a one and done thing, where I wouldn't wear anything shipped. Totally wrong. Loved every item, and the stylist even sent something I've always wanted but would never purchase on my own.

Date of experience: July 7, 2023
Jessica M. Stately Rep
over a year old

We are so happy you decided to gift Stately for Father's Day! Happy to have you as a member with us and we will be sure to keep sending you awesome apparel. Thanks for being a member with Stately!

Georgia
1 review
0 helpful votes
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Just my opinion
August 6, 2023

Colors for clothes provided tend to be dull)or least popular) so feels like customers get the unwanted options

Date of experience: July 7, 2023
Jessica M. Stately Rep
over a year old

We are so sorry you were not thrilled about the items you were sent Assad. We will have a member of our team reach out to you within the next 24-48 hours for more feedback.

Mississippi
1 review
1 helpful vote
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Lack of communication
August 5, 2023

I have had one decent experience in 4 boxes. Too many duplications and size issues and never following instructions... very fristrating please, please acknowledge my cancellation wish.

John Bullock

Date of experience: July 6, 2023
Jessica M. Stately Rep
over a year old

Thanks for your feedback John! We are so sorry your experience was anything less than stellar with us. A member of our team is reaching out to you about your cancellation request and they will be happy to see what we can do to make things right.

North Carolina
1 review
1 helpful vote
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Surprisingly wonderful
July 6, 2023

I was skeptical about signing up for this service but I was interested in trying something different. I hate shopping for clothes and have zero sense of style but always appreciate and even envy others who are well dressed. I have gotten 3 boxes so far from Stately and love everything they have put together for me. I get a lot of compliments from friends, family and colleagues.

Date of experience: July 6, 2023
Jessica M. Stately Rep
over a year old

Thanks for the great feedback Chris! We are so happy you love the items you have received and so have your family and friends. We appreciate you as a member with Stately!

California
1 review
0 helpful votes
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Shirts!
July 6, 2023

For the receipt of my last order, I received a shirt that was almost identical to a shirt I received before. Although the shirt is a very nice-looking shirt (casual blue long sleeve); a variation of color would have been nice. Thank you.

Date of experience: July 6, 2023
Jessica M. Stately Rep
over a year old

We appreciate your feedback and we added some notes to your style profile for you. We will be sure to share this feedback with your stylist and we are glad you liked our service!

Tennessee
2 reviews
1 helpful vote
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Stately keeps me in my game!
July 6, 2023

I love Stately as a service. They do a great job sending me up-to-date great fitting styles that keep me looking fresh and on point. I don't have time to shop, so I value everything they do for me!

Date of experience: July 6, 2023
Jessica M. Stately Rep
over a year old

Thanks for the love Brian! We are so happy you loved the items and we appreciate your feedback. We are so glad you are a member with us and if you need anything please let us know!

Massachusetts
1 review
0 helpful votes
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Solid, Not Spectacular
July 6, 2023

TL;DR stick to the lower or middle level plans to get some solid staples for good value. The highest level plan does not live up to expectations.

This is a great way to get some solid staples for a decent value. The pricing is fair, but you get what you pay for. At the lower and middle level packages, my opinion is that this service makes sense. At the highest levels, you may be let down if you are expecting truly premium brands/fabrics/styles.

Also, it's hard not to feel that some undesirable/overstocked items are being dumped on you. In almost every box I received, there was something (ranging from socks through button up shirts) that I really did not like but ended up keeping because the exchange process is sort of a PITA and takes quite a while.

All in all this a solid subscription service. Could be improved by including more premium brands/clothing with higher level packages and by simplifying and/or expediting the exchange process.

Date of experience: July 6, 2023
Jessica M. Stately Rep
over a year old

Thanks for your feedback Chris! We would be happy to hear from you as to what brand you would like to see in our Presidential box. This box was just launched earlier this year and we would love all the feedback from members. We appreciate you as a member and will be sure to share this feedback with our teams and brand partners!

New York
1 review
1 helpful vote
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Experience has been ok so far. Boxes arrive on time. I was looking forward to some nice summer outfits/shorts and button down short sleeve shirts for this summer. But my last box for July included black pants, and a long sleeve half zip. Yes, I could send it back but they will come in handy this winter. It would be nice to get things season appropriate that you could wear right away. Not have to Waite for a season change.

Date of experience: July 6, 2023
Jessica M. Stately Rep
over a year old

We are happy you have enjoyed our service for the most part Daniel! We are so sorry about sending you out of season items and we will be sure to share this feedback with your stylist. We have added notes to your style profile and we are confident that with an exchange we will be able to get things right!

Massachusetts
2 reviews
0 helpful votes
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Great quality and selection but would've liked more shorts in my last order for summer and early Fall. Hoping to get a mixture of pants and shorts/shirts or polos in next order.

Date of experience: July 5, 2023
Jessica M. Stately Rep
over a year old

Thanks for your feedback Christopher! We do see your signed up for the Regal plan which includes shoes in every box. We have added a note about the belts and shoes for you. We can opt you out of shoes if you would like and we recommend that if you would like to refrain from receiving shoes!

Michigan
1 review
0 helpful votes
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Causal clothes
July 5, 2023

I been a client for a time and love the experience

Date of experience: July 5, 2023
Jessica M. Stately Rep
over a year old

Thanks for being an awesome member Floyd! We are so happy you have had a great experience with us and we appreciate you as a member with us.

Illinois
1 review
0 helpful votes
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Slipping
August 4, 2023

The quality of the clothing sent recently appears to be declining. Additionally, there have been numerous sizing errors which cause frustrations when I am not able to send back in the allotted time frame. I am considering other options at this point.

Date of experience: July 5, 2023
Jessica M. Stately Rep
over a year old

We are so sorry about this and we will be sure to share this feedback with our styling team! We would love to hear more from you on how we can make this right, so a member from our member services team will be reaching out within the next 24 hours so we can assist further.

Indiana
1 review
0 helpful votes
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Most recent delivery
July 5, 2023

Overall it was a positive experience. I received a really nice pair of red shorts, navy blue tshirt that fit nicely. I received a hideous button down shirt that was an awkward fit and is already in the garage sale pile. Received a black collarless shirt with a button neck; really liked it. I also received a free pair of no show socks that refused to stay on my feet so they have already been thrown away. Overall I feel my boxes have been nice but I don't find with the designs/brands it's worth it.

Date of experience: July 5, 2023
Jessica M. Stately Rep
over a year old

Thanks for your feedback Tony! We are so sorry you were not a fan of some items and we do recommend reaching out to submit an exchange so you can receive items you will actually wear. We strive to make sure we are send members items that are in line with their style preferences. Our member services team is available via chat, phone and email to answer any and all of your questions!

California
1 review
1 helpful vote
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Slightly Repetitive
August 4, 2023

I was very excited to start my subscription with Stately. The idea of having a personal shopper was otherworldly. I always felt like I had a good sense of style but when I started to look at my closet, it was mostly blacks, grays and jeans. So when I got my first shipment, it was very well put together. I have never really been a flannel guy but the push the envelope for me. I tried it on, and my family stated that it looked pretty good! So I was pretty excited to receive my next shipment. Lo and behold, another flannel shirt, and more jeans. This net box also had some pretty stylish gray boots which I would've never purchased. But again I did like the overall flow for the most part. The next month another shipment came and oh my gosh another flannel. In addition, the layers that they included over the three month. We're all fairly much the same just different colors. I felt as though there was not a lot of creativity going on. I went online and left my feedback and basically stated please don't send me any more flannels. The next month I got two flannels lol. So I think pretty shortly after that, I cancel the subscription. I still like the thought of a personal shopper, but I'm not sure if this particular model work for me.

Date of experience: July 5, 2023

From the business

Welcome to Stately, the premier destination for men who want to look dapper without breaking the bank or losing precious hours (or hair) attempting to shop for themselves online or at the mall. At Stately Men, we believe that true elegance lies in the art of effortless style. Our stylist-curated apparel service brings you premium brands that you know and trust, significant savings (over 50% off MSRP), timeless fashion, and will help you elevate your wardrobe so that you can look and feel your best no matter what you are doing.

Our mission? Simple. To transform ordinary gentlemen into extraordinary, Stately studs, all while keeping their wallets intact and their sanity preserved. We understand that time is precious, so we've crafted a solution that would make even the busiest of bees smile.

Picture this: your very own personal stylist who will put together complete outfits for you from head to toe. Outfits so on point that even Brad Pitt would envy you, all while saving you more time ...


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