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Stauer Reviews Summary
The company has garnered mixed feedback, with some customers praising the quality and aesthetic appeal of certain products, particularly jewelry and watches. However, numerous complaints highlight significant issues with customer service, including difficulties with order fulfillment, high shipping costs, and inadequate responses to inquiries. Many customers expressed frustration over unexpected substitutions, long wait times for refunds, and a lack of transparency regarding product availability. Overall, while there are positive sentiments regarding product design, the recurring concerns about service reliability and support suggest a need for improvement in customer relations and operational practices.
This summary is generated by AI, based on text from customer reviews
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The shopping / ordering experience was seamless. The product is everything your web site says and more. Haven't had a pair of sunglasses this good, clear vision wise, since my pilot sunglasses in the USAF. Really clear, crisp visual detail. Excellent!
The tennis bracelet was stunning and at a very good price. The earrings were charming.
Got the knife in and I really like it, however the blade has a spot of discoloration on the right side. Also on the left side of the blade there is a small crack or nick up near the spine of the blade close to the handle. As you know condition is everything with collecting.
Arrived as described and looks lovely on. Size was perfect.
Got the watch in good time, but didn't like it and there was also a blemish in the finish so I returned it.
Easy purchase, high quality knife. Check out was easy and delivery was fast.
I recently ordered the Men's Powercore Leather Bracelet. I love it! The quality is exceptional. The pricepoint is great for this quality piece. It's a stunning addition to my jewelry collection and compliments the pieces I already had.
The first time I called and got told was my taught and would receive by Friday. I called back the next Monday and the lady was nice and reshaped my item since the first time I called that lady didn't do anything.
I ordered the timeless tourquoise necklace and earrings set, and the color of the turquoise in the earrings was much more blue than the more green in the necklace. I was very disappointed and returned the set. I am waiting for the credit on my credit card.
Love my jewelry and the customer service representative was very kind and helpful.
Before deciding to order this Swiss Noire Bienne Leather Watch, I searched the Internet on Seiko, hoping to find one that is made in Japan, suits my taste, and is affordable--only to no avail. Anyway, this Swiss watch looks great to me. Hopefully, it would last long for me.
The sunglasses are comfortable & easy to see while driving in sunlight. There is NO glare in the outdoors
It was great...love the watch and speedy delivery time, I'm going to order other bands to switch it up
It's was good, it just took longer for the watch to come in.
Very good. Love the jewelry I buy from Stauer. The Dearly Beloved earrings and matching rings are
Stunning.
The bracelet did not look quite like the photo, but my wife loved it so all is good.
Beautiful and comfortable watch with a surprising amount of literature thrown into the package. Only complaint is that, when shown as in stock on Stauer's website, it was on backorder for around a month. Beautiful design and I couldn't be happier with the product.
Outstanding well made, value-priced 3-clock Travel's Watch -- will value it on my sojourns domestically and worldwide.
From the business
Here's the Stauer difference: We don't have wholesalers. We don't pay rent for expensive shops or hire expensive celebrity spokespeople. We go directly to the source and make the product ourselves. Last year we bought 2 million carats of emeralds and 9 million carats of amethyst. The local store might buy 20 or 30 carats a year from wholesalers who mark up their product by about 50%.
We’re getting the better deal and we pass the savings on to you. Because at the end of the day, true value comes from leaving $1,600 in your bank account and still being able to own one of nature’s most fascinating gems.
Stauer is where you go to honor the triumphs of living. Honoring milestones or celebrating the joy and beauty of the love of your life. It’s the story of history, art, science, of man’s fascination with the beauty of nature. We don’t overcharge you for a little blue box; instead we will take you on the romantic journey of a lifetime.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members