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SteamPoweredReviews 100

1.5

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SteamPowered Reviews Summary

SteamPowered has a rating of 1.5 stars from 100 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with SteamPowered most frequently mention customer service, phone number and credit card. SteamPowered ranks 780th among Gaming sites.

service
26
value
24
shipping
11
returns
16
quality
23

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New Zealand
4 reviews
3 helpful votes
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Great site!
March 14, 2016

The games you buy on this site you can download on any compatible computer you own, since the games you have purchased remain in your library. The games are good value, and go on sale frequently-I once purchased the entire Half-Life franchise for $10 dollars! Refunds are an issue though-if you have owned a played a game for over 3 hours you can't refund it. There are some really good games on here!

Date of experience: March 13, 2016
Cyprus
1 review
2 helpful votes
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Try to find your right against their support no luck. Go away.

Date of experience: March 12, 2016
Utah
26 reviews
32 helpful votes
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Its okay
January 11, 2016

Steam has a great catalog, but there are a few kinks. Using steam a lot of errors and problems come up on a quite regular basis. Steam is a great idea but needs some work

Date of experience: January 11, 2016
Michigan
1 review
1 helpful vote
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Rip OFF
January 7, 2016

This company is a scam! They just keep taking and taking money from your account! Dont touch them if you want any financial peace!

Date of experience: January 7, 2016
Pennsylvania
1 review
4 helpful votes
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Be careful of this site! So many extra charges that come in... I have fought this so many times over the last month, even though my son likes it... There are sooo many charges that keep getting put on my credit card which i never authorized.

Date of experience: January 3, 2016
Australia
1 review
9 helpful votes
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Hi all
I discovered last Tuesday 1st December that there were 2 small amounts on my debit/CC + inrernational transaction fees for this company.
I went to the bank to report these unauthorised transactions.
My card has been cancelled and the bank has filed a report.
Then today I check transactions on a CC I have with another bank... same thing - 2 transactions totally close to $100 + international transaction fees.
These were the same night of the 1st card.
I HAVE NEVER USED THESE CARDS nor EVER PURCHASED FROM STEAMPOWERED
I have another card which has not been hacked

It is interesting to note, that the 2 cards that have been hacked I use for Western Union transactions.
DOES ANYONE ELSE HERE WHO HAS HAD UNAUTHORISED TRANSACTIONS MADE BY STEAMPOWERED USE WESTERN UNION WITH THOSE CARDS?

Date of experience: December 5, 2015
California
1 review
5 helpful votes
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Hacked account.
December 2, 2015

Almost $1000 was stolen from my bank account thru Steam. My Steam account was hacked. Bank refunded thank God. Told Steam support via email due to them not have a phone number. No response from Steam.

Date of experience: December 2, 2015
Minnesota
1 review
12 helpful votes
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I've never heard of this website yet in one day i have had 3 transactions go through my bank account each of $59.98 so total of $179.94... luckily it hasn't overdrawn me yet but this needs to stop! Sorry for anyone who actually has used this website but i don't like this company!

Date of experience: August 23, 2015
Missouri
1 review
3 helpful votes
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Hello Everyone,

This is my first review that I am making of a Website called Steam. Steam is an Internet-based digital distribution platform developed by Valve Corporation offering digital rights management (DRM), multiplayer, and social networking. Steam provides the user with installation and automatic updating of games on multiple computers, and community features such as friends lists and groups, cloud saving, and in-game voice and chat functionality. The software provides a freely available application programming interface (API) called Steamworks, which developers can use to integrate many of Steam's functions, including networking and matchmaking, in-game achievements, micro-transactions, and support for user-created content through Steam Workshop, into their products. Their games are very amazing... They even have pre-orders for any game you want and what ever game you want that is already out without buying a disc! Though initially developed for use on Microsoft Windows, versions for OS X and Linux operating systems. Chatting and shopping applications for iOS and Android mobile devices have also been written. The Steam website also replicates much of the storefront and social network features of the stand-alone application. The success has led to the development of a line of Steam Machine micro-consoles and personal computers meeting minimum specifications, and SteamOS, a Linux-based operating system built around the Steam client. S of February 2015, over 4,500 games are available through Steam, which has 125 million active users. Would you like to buy from Steam? Post your comments!

Date of experience: August 21, 2015
Texas
1 review
6 helpful votes
Follow Lourdes V.
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Rippin us off every month... we dont have the best financial in our card and they automatically take $30 totaled from 10 here and there... You put poor people to negative accounts because you are a SCAM!

Date of experience: July 21, 2015
Illinois
1 review
6 helpful votes
Follow Jim F.
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Bought both skyrim- legendary edition and the Elder Scrolls heritage boxed set on-line. Neither of the posted adds indicated they were STEAM dependent products. My only access to the internet is through the library. The vendors claim 'caveat emptor', and since Valve/Steam is committed to a non-communcation stance with its customers, well... take a look at the title of my rant. Don't buy ANYTHING, be it product or service from Valve/Steam. Perhaps the loss of business will make them realize that in ANY business, the customer is king.

Date of experience: March 13, 2015
Canada
5 reviews
7 helpful votes
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I've purchased a lot of games from this website and I'll give you my feedback. I would that steam doesn't have a great customer service due to lack of staff and high numbers of customers they have to deal with in a daily basis.

However, I have never needed to ask for support for help as you can see that most but not all games don't function as well. I wouldn't say its the website's fault as you see it's the developer of the games. They don't update their stuff for new buyers and their games might fall apart over time like numerous of older games have did.

Users of the site can market in-game items, trade video games if needed (but there is a 30 day waiting period once you purchase the game), all the games will be in you account never deleting or destroyed like physical games do, etc. Great online community making content for the videos and may even be updates for their favourite games. Try it once you may be surprise or won't. It's your choice.:)

It's worth every penny and I'll continue using this site as long it's selling video games.

Date of experience: February 2, 2015
Ohio
6 reviews
13 helpful votes
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The best place to buy pc games, but slightly lacking customer support options. The only support is email and it rarely takes less than 2 days for response.

Date of experience: February 1, 2015
California
1 review
11 helpful votes
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I got charged today by steampowered.com. Never even $#*!ing heard of this company. They stole my 40 dollars! Stay away at all costs!

Date of experience: December 5, 2014
Louisiana
1 review
5 helpful votes
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Ignore the ignorant, it's a great digital distribution service for video games. If you have a brain and know how to read you shouldn't have a problem comprehending how it works.

Date of experience: November 29, 2014
Florida
1 review
9 helpful votes
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I use it for playing games but never purchase a game from it. It is also offering free games and not too bad.

Date of experience: November 25, 2014
California
1 review
8 helpful votes
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Bought two games through Gamestop, didn't know i had to use steam to play them. I can't get either games to play. I've tried contacting both companies for support with no luck whatsoever. Gamestop has a number, that they won't answer. Steam doesn't have a phone number and won't allow me to send an e-mail. The capcha code will not go through. I've set up two accounts in an attempt to get in touch with this company and have received no response. I hope somebody reads this before buying a game through either company, in that maybe i can save you some undue stress and financial loss.

Date of experience: November 15, 2014
New Jersey
2 reviews
5 helpful votes
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This is Siri and I'm only saying it once so if she screws up maybe you can weed through some of her mispronunciations and understand my verbage steam sucks they have no help desk no email is respondedin a timely manner if 3 or 4 days for email sent time is acceptable in your world then plz buy from them and have fun to after five days of my money being demanded returned still giving lame excuses and repaired sugar is 15 want me to do all of these things to my computer and now its been almost a week I was done with you 1 hour after I seen a five-day download time from one of your excellent servers this makes me so angry did I wish they were a person in front of me I could smell cum $#*!ing silly

Date of experience: October 13, 2014
Oregon
30 reviews
209 helpful votes
Follow Smith J.
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Not only did this site sell me a game that does not work, their customer support is non-existent. They don't have an email much less a phone number where you can get support. Their version of support is to link you to the game maker's website where you can look through their list of topics, hoping your issue is covered (mine was not). What made it even more frustrating was that I had to create an entirely separate steam support account in order to access this non-existent customer support on the game maker's website. I could have just googled the game-maker! Why did I have to create another username and password Steam? I found other suggestions on community forums, but they were too complicated, referred to things not on my computer or they didn't work. I am in customer service myself, and if I treated people like this, I wouldn't have a job. I will never use this site again, and I will tell everyone who will listen to boycott Steam and parent company Valve. I will be posting this on facebook and other sites as well. Way to turn someone who could have been your customer for years to come into your mortal enemy Steam! You guys really really suck.

Date of experience: July 22, 2014
Michigan
22 reviews
93 helpful votes
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Even though the downloads are big, but the time is worth it! There are very awesome games on this website. Many people use Steam!

Date of experience: February 16, 2014