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SunbasketReviews 175

3.0

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Sunbasket Reviews Summary

Sunbasket has a rating of 3 stars from 175 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Sunbasket most frequently mention and customer service. Sunbasket ranks 3rd among Grocery Delivery sites.

service
52
value
51
shipping
50
returns
30
quality
49

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California
1 review
0 helpful votes
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Very good cuisine
December 10, 2021

Very good cuisine with an excellent variety to choose from. Deliveries were always on time. Good amount of food.

Date of experience: December 10, 2021
Sunny B. Sunbasket Rep
over a year old

Hi Thomas, glad to hear that you're enjoying the service! Thank you for the positive review!

Massachusetts
2 reviews
0 helpful votes
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The meals may not vary too much but what they do they do very well. We also LOVE the green packaging.

Date of experience: December 8, 2021
Sunny B. Sunbasket Rep
over a year old

Hey Nora, glad to hear you're enjoying the service. Thank you for your 5-star review!

California
1 review
0 helpful votes
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Great Food Service
December 5, 2021

I love the meals - not only do you have a choice on meal kits, but there are already prepared meals that you can just pop in the microwave or oven. Everything is fresh and delicious menus and flavors. It is a great way to try new recipes. I do wish that we did not have to select a single meal type (vegetarian, paleo, etc), which limits choices overall.

Date of experience: December 5, 2021
Texas
1 review
0 helpful votes
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I love Sunbaskets tasty, low calorie meals. Makes eating healthy easy. Food is tasty and recipes easy to prepare. I love having every single ingredient in hand. Also love trying new spices and sauces. So far, no problems at all.

Date of experience: December 5, 2021
North Carolina
2 reviews
0 helpful votes
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Sunbasket enables me to have high quality, good variety, and great customer service at a good value; allows me the convenience of easy preparation which is important due to a handicap.

Date of experience: December 5, 2021
California
1 review
0 helpful votes
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Great food!
December 4, 2021

Great recipes. Amazing food. Easy to prepare. Overall 10 in my opinion. During the quarantine/pandemic my 12 year old son learned how to cook by making my sun basket dinners each night. It was safely delivered to my house and we ordered 3-4 meals per week. My son and I will keep ordering! Thanks!

Date of experience: December 4, 2021
South Carolina
1 review
0 helpful votes
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My Favorite!
December 4, 2021

Best meal kit delivery service. All products are fresh and the meals aren't boring. Definitely recommend. I also like how you can add things from the market if you're just not feeling any of the kits. I've also never had a bad fresh and ready meal, the cauliflower Mac is my favorite. We just recently started stocking the short rib burgers too, soooo good.

Date of experience: December 4, 2021
Maryland
1 review
0 helpful votes
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The food that we get from SunBasket is wonderful and I like that there are so many choices. I am eating gluten and dairy free and there are plenty of great meals to choose from. Also, the customer service is great.

Date of experience: December 4, 2021
California
1 review
0 helpful votes
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Great service great food
December 2, 2021

These people have great customer service and good food on top of that! I have enjoyed the recipes and ways of cooking that can be carried over.

Date of experience: December 1, 2021
Utah
1 review
0 helpful votes
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The best
November 16, 2021

Always fresh, well thought-out delicious and nutritious meals! The best food delivery service, and organic!

Date of experience: November 16, 2021
Florida
1 review
0 helpful votes
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We love Sunbasket (long-time customers)
November 15, 2021

We get a Sunbasket box every single week and we look forward to it. I have tried other meal delivery services and their ingredients, freshness, and unique flavors and meals did not even come close to that of sun basket. In the last five or more years of using it I rarely had a late box or a missing ingredient and everything is always fresh. We love Sunbasket and will continue to use them for a long time! We also love that they have now added the option to buy snacks and proteins. It makes our life so much easier since we both work and are very busy.

Date of experience: November 15, 2021
Colorado
1 review
0 helpful votes
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Saves me money, overall!
October 30, 2021

Many consider Sunbasket expensive. Truth is, when I go to the grocery store, I pick up all sorts of items I do not need: impulse buying works on me. Having four meals delivered prep-ready each week, I not only feel better, I save time shopping and look forward to a variety of offerings I would never consider on my own. I have learned to be a better cook and I actually believe I save money… Though my husband cannot resist occasionally picking up old standbys. I ignore them, now that Mediterranean gluten-free meals are in the house. Thank you, Sunbasket!

Date of experience: October 29, 2021
Ohio
1 review
0 helpful votes
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Excellent food and amazing customer service!
October 23, 2021

We love Sunbasket. There is no commitment, the pricing is fair, the menu selection is good. The meals are delicious, with quality ingredients and easy to follow recipes. Any time we have had an issue, the customer service has been amazing. Absolutely top notch!

Date of experience: October 22, 2021
Georgia
1 review
0 helpful votes
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Great food & company
October 22, 2021

Food is great, the "fresh and ready" options are SO convenient, and the customer service is exemplary! I've been using for several months and have been very satisfied, the this week my order was delayed bu several days due to an issue with FedEx. Not only did they credit my account the amount of the order, they gave me a $100 gift card to a choice of local restaurants as an apology. Wow! Great customer service. I can't recommend Sunbasket any more highly!

Date of experience: October 21, 2021
Sunny B. Sunbasket Rep
over a year old

We're very sorry to hear of your delivery experience but, we're also happy to hear that we were able to help! Thank you so much for cooking with us and allowing us to make things right! We'll be sure to share your kind words and review with everyone as it definitely put a smile on our faces!

Arizona
1 review
0 helpful votes
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Organic freshness
October 19, 2021

The meals are good and wholesome all around with healthy organic ingredients that does not skimp on flavor.

Date of experience: October 18, 2021
Pennsylvania
1 review
0 helpful votes
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We haven't had a bad meal yet. Everything is high quality. I love the convenience of having the meals delivered to my home and not having to buy anything special. Everything is together and ready to prep and make. I work a lot and this saves time and provides homemade meals.

The only downfall is not getting to select a delivery date. Mine are delivered on Wednesdays and I'd rather have them on Mondays because weekdays are mainly when I need/use them.

Date of experience: October 18, 2021
Sunny B. Sunbasket Rep
over a year old

Hi Lynda, we're so happy to hear that you're enjoying our recipe's! For delivery days, we're constantly in the works of expanding our capacity so our customer's can have more control of when they would like to receive their deliveries. We hope that we can provide you with Monday's soon! If you're needing any additional assistance, please feel free to send us a message and we'll be happy to help! Thank you so much for cooking with us!

Ohio
1 review
0 helpful votes
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I am a retired Oncology Nurse with a husband who has many health issues. The above "title" of this review only slightly touches my positive thoughts of what the delivery of Sunbasket meals has provided us. You pick the meal plan (Keto, Mediterranean, Vegetarian, Carb-Conscious, just to name a few...), the number of meals per week and you open the door to a world of tasty, step by step creative adventures. PLUS, you can place a hold for any number of weeks for vacation, budget reasons, whatever, and resume when you want by just scheduling "skip" on your calendar.

Portion control has always been an issue in my home and I always make way to much thus, my husband eats a-lot. Sunbasket meals are adequate healthy portions. There are meal selections that my husband would never select from a menu yet when I prepare them he truly enjoys them and tells me to order. Plus, he compliments me on my efforts in preparing, which he has no idea how much I enjoyed the preparation.

If you have not tried this service I highly recommend that you give it a chance.

With the precisely written and pictured list of ingredients and step by step instructions I've expanded my knowledge of cooking methods that I only thought I knew. Proving "you're never too old to learn" at the age of 70+ I've discovered methods and outcomes I'd never imagined. I look forward to the Recipe cards that accompany each meal and have created a tabbed binder so I can go back anytime and recreate these meals or get creative on my own, if I so desire, and make variations of them.

I believe the value of these meals is seen not only on the healthy side, the frustrating time of deciding what to cook and the items necessary to buy, but also the pocketbook. The gas I save running to the store, the time spent (and time IS money) wondering in the store (probably doing some impulsive shopping) AND the less spoiled/unused food thrown out from the refrigerator, alone makes this Service affordable and worth it!

Give yourself a surprising treat and try at least once... Happy Cooking!

Date of experience: October 17, 2021
North Carolina
1 review
0 helpful votes
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Great Meals
October 17, 2021

SunBasket has a nice selection of meals and they are reasonably priced. We really enjoy them. Also their customer service is easy and efficient.

Date of experience: October 16, 2021
Texas
1 review
0 helpful votes
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Great food
October 17, 2021

Always fresh. Healthy options. Easy Also lots of different choices of ethnic food choices. Not to mention the options for homemade pastas and fresh seafood.

Date of experience: October 16, 2021
Arizona
2 reviews
0 helpful votes
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Changed my life
October 17, 2021

I'm a registered dietitian with strong culinary skills, but my husband and I had gotten bored with the food I was preparing. We started ordering Sunbasket during the COVID lockdown when restaurants were closed and grocery store shelves were bare. But we continued to order because the quality outshines what we can get in restaurants and the variety and convenience cannot be beaten.

Date of experience: October 16, 2021

From the business

Sun Basket delivers fresh organic ingredients and easy, healthy recipes to your door. The best food from the best West Coast farms, plus customized menus for Paleo, Gluten-Free and Vegetarian diets. Recipes are developed by Chef Justine Kelly, formerly of the James Beard Award-winning Slanted Door restaurant in San Francisco.

Currently shipping to CA, OR, WA, CO, ID, UT, AZ and NV


sunbasket.com
Founded in 2014
San Francisco, CA, United States