On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Support Pets helps qualified dog and cat owners across the country take the necessary steps to have local, licensed doctors verify their need for an Emotional Support Animal (ESA). Official ESA® dogs and cats can live with you without restrictions.
Support Pets Reviews Summary
The company has established a strong reputation for its user-friendly service and quick processing times, with many customers expressing satisfaction with the ease of registering their emotional support animals. Positive sentiments highlight the supportive customer service and the emotional relief provided by having their pets recognized officially. However, some customers noted confusion regarding additional fees and the clarity of the payment process, suggesting a need for improved communication about costs. Overall, the feedback indicates a high level of customer satisfaction, balanced by minor concerns regarding transparency in pricing.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
Applied for esa letters and got them in 3 days. Also applied for the esa tag and that came in a week.
The website is easy to navigate and the support has been awesome. Support Pets has so much to offer!
Feliz de poder tener mi perro hijo a todas partes
Muchísimas gracias, Shirley, por tus amables palabras y por confiar en nosotros como parte del viaje de tu dogajadororra. Si hay algo que podamos hacer para que tu experiencia sea aún mejor, ¡no dudes en hacérnoslo saber!
Getting my ESA letters was east and a breeze but I was charged more than what I was supposed to be and now no one will email me back to get this fixed. Definitely not super happy with the process this time. Costumer service has seemed to go down hill a little each year since I first got my pups certified.
Hi Hayley, I’m truly sorry to hear about the trouble you've had with your payment and the difficulty reaching our team. We value your loyalty and want to make this right; please reach out directly, and we’ll prioritize resolving the issue quickly so that your future experiences are a continued breezy success.
Very quick to generate my ESA letters for my quick turnaround move out/move into new apartment. I had accidentally added a package I did not mean to and they were very quick to respond and refund, no questions asked. 10/10 recommend, saved me over $1000 in pet fees.
Jess, thank you so much for sharing your experience! We’re delighted to hear our team helped make your move smoother and kept things quick and hassle-free. It means a lot that you highly recommend us—we’re always here if you need anything for your furry family members in the future!
The fact that you guys wanna open a different type of browser and then we have to reset our phones to have that type of browser to be our main browser and it's just so confusing and I feel unnecessary when it could just be through a regular browser, but that's just my opinion.
Thank you for your feedback, Jemma. We understand how Tech changes can feel confusing, and we’re continuously working to make user experience as simple and smooth as possible. Please don’t hesitate to reach out if you need any assistance navigating our website.
They was very fast and punctual had my approval in 30 some odd hours excellent no I can move into my place with no worries of extra fees
Thank you, Harry, for sharing your positive experience with the speedy and reliable service. We're glad everything went smoothly for you, and we're here anytime you need us to keep those worries eliminated. Your satisfaction encourages us to maintain this level of support.
Never felt so pressured! Thought the discount would be great but didn't save much! On a limited income & my ESA is needed but seems to not be enough, they push more expensive items NOT NEEDED after being an ESA client for multiple years! Sad its all about a Profit! If I didn't need the rectification I wouldn't renew! I feel pressured & harassed which is a crying shame for being a chronically ill person 23 years & counting! I trained my dog the first year i signed up! ESA dogs are not allowed at Publix even though I have paperwork, cards & a license but Walmart and other stores people bring their dogs in carts & strollers but disabled people are discriminated so Seriously what gives America? Sorry not a positive review! But its 100% HONEST!
Thank you for sharing your honest feedback, Susan. We’re truly sorry you felt pressured—that’s never our intention. We really value your trust and ongoing support, and will take your comments to heart as we strive to improve every day.
The process only took a few a days to complete and now I have the peace of mind of knowing that my fur baby can be with me anywhere I go! I'm so grateful for the service and looking forward to using more of the resources!
We're so glad to hear that everything was completed smoothly for you! Having that peace of mind with your fur baby by your side truly makes all the difference. Thank you for trusting us. We’re grateful to support you both, and we’re always here whenever you need more resources or help!
They promise 48 hours for all paperwork to be sent but it was a lot faster. They have checked in with me but email in a daily, and walked me step by step with videos which was a big help!
Hi Nataliee,
Thanks for sharing this. We’re glad the process felt quick and easy, and that our step-by-step guidance was helpful.
Support Pets made everything incredibly easy. I paid $159 for my ESA documentation, and the whole process was straightforward from start to finish. I received my paperwork in just 24 hours, exactly as promised. Really appreciate how quick and stress-free it was!
Hi Arushi,
Thanks for sharing your experience. We’re glad the process felt straightforward and that everything arrived quickly.
Support Pets understands the importance of our wellbeing and for our pets (furry family members). I would highly recommend to anyone, as they are professional throughout my application process.
Thank you, Selena, for sharing your thoughtful feedback. We appreciate your recommendation and are glad to have been part of your journey in supporting your furry family members. Looking forward to continuing to support you whenever you need us!
I was very confused about ESa, it's something new to me, but this company guided me smoothly from the start. Their processes are easy and clear, even for people who don't speak English fluently. My questions were answered promptly, and their service and customer care have been excellent.
Thank you so much for sharing your experience, Mery Johanna. We're glad to hear our team was able to guide you smoothly and make the process clear; we’re here anytime if you have more questions or need further assistance. Your trust means a lot to us, and we look forward to supporting you again in the future.
Support Pets is one of the most trusted and convenient ways to register your animal as an Emotional Support Animal. Their process is fast, straightforward, and fully compliant, connecting pet owners with licensed mental health professionals who can provide valid ESA documentation. With excellent customer service and an easy online experience, Support Pets makes it simple for people to get the help and support they need from their companion animals.
Thank you, Alina, for your thoughtful and balanced review. We're glad our process met your expectations and invite you to reach out anytime if there’s anything we can do to make your experience even better in the future.
I wish it had stayed the price of the ESA letter doctor approval and that I didn't have to find out by checking my back account. The only price it had was saying the letter was $99 but they sent me a receipt for $134.
Hi Jessie, thanks for sharing your experience with us. We’re glad the letter met your needs, and we apologize for any confusion around the pricing — we'll review how we communicate this to prevent surprise charges moving forward. If you’d like, feel free to reach out so we can better assist you.
I was able to get this taken care of fast. Now I'm waiting to get my accommodation pprwrk completed but the process has been smooth. Even reached out to a Vet to get info about vaccinations in Texas and Vet recommendations
Thank you, Antoinette, for sharing your experience and appreciating the smooth renewal process. We're glad the veterinarian connection met your needs and are here to assist you every step of the way with your accommodation paperwork. Your feedback truly helps us improve and support you better.
I have never had a problem and I love the service provided.
I was hesitant, but you made it so easy to apply very grateful for this website. Got my letter got it turned in. Thank you so much.
Thank you so much for your kind words, Michelle! We're thrilled to hear your experience was smooth and that we could help make the process easier for you. If you ever need anything else, we're always here to assist!
Ya es mi segundo año y es muy confiable y seguro
Jennifer, thank you so much for your continued trust and support over the past two years. We're proud to provide a safe and reliable experience for you and your pet. Looking forward to serving you both many more times!
I have been around dog cats snakes and squirrels most of my life. I finally got my own dog and she has been a great companion to me and my life. Soon as I feel uncomfortable and stressed and anxious she helps with it.
Thank you, Jordan, for sharing how much your new dog means to you. We're here to support you with any advice or care solutions you might need as your bond grows. Please don’t hesitate to reach out—we're committed to helping both you and your companion thrive together.
The process was straight forward and easy. I have severe anxiety, so the fact that I can train my dog at home is even better for someone like me! Would recommend
Hi Felicia,
We’re so glad the process felt straightforward and convenient for you. It’s wonderful to hear that being able to train at home has been helpful.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Similar businesses you may also like
See more Pets Businesses
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Amie,
Thanks for the feedback. We’re happy to hear the site felt easy to use and that our support team has been helpful.