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Support Pets helps qualified dog and cat owners across the country take the necessary steps to have local, licensed doctors verify their need for an Emotional Support Animal (ESA). Official ESA® dogs and cats can live with you without restrictions.
Support Pets Reviews Summary
The company has established a strong reputation for its user-friendly service and quick processing times, with many customers expressing satisfaction with the ease of registering their emotional support animals. Positive sentiments highlight the supportive customer service and the emotional relief provided by having their pets recognized officially. However, some customers noted confusion regarding additional fees and the clarity of the payment process, suggesting a need for improved communication about costs. Overall, the feedback indicates a high level of customer satisfaction, balanced by minor concerns regarding transparency in pricing.
This summary is generated by AI, based on text from customer reviews
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The process was straight forward and easy. I have severe anxiety, so the fact that I can train my dog at home is even better for someone like me! Would recommend
Hi Yendri,
We’re happy to hear everything felt easy and clear for you. Thank you for sharing your experience.
This company never told me the price until after entering my card info. And then after paying when i tried to access what i bought it is all sunscription based. This makes it useless unless you continue to pay more.
Hi Tyshae,
Thanks for sharing your feedback. Our team can review your order and clarify anything that seemed unclear during checkout. Please reach out with your details so they can help you directly:
Email: info@supportpets.com
Live Chat: www.supportpets.com
I have had a rough year with loosing loved ones. Then we find out we have to move and possibly have to get rid of a part of our family to do so, but now that's not going to happen! I was distraught but now I feel secure!
Richard, thank you for sharing your story with us. We're truly grateful to have been able to provide some peace of mind during such a difficult time, and we appreciate your trust in us. Please know we're always here to support both you and your family.
Front the jump it was very straight forward and yo the point. Nothing to take away from it however I would like to see a best combo added on to the cost that isn't that much more expensive. And the certificate as well for ESA animals. Other than that a cool breeze from start to finish
Thank you for your thoughtful feedback, Alisha; we’re glad to hear the process was simple and smooth. We truly appreciate your suggestions about adding package options and ESA certificates, and will take them to heart as we strive to improve. Your input helps us make things even better for supportive customers like you.
Never had any problems recieved it with in 24 hrs and they even called to make sure I didn't have any questions or issues with my order
Hi Ashley, thank you for taking the time to share your experience. We're glad your order arrived quickly and that our team was able to assist with any questions. Please don’t hesitate to reach out anytime you need help!
Everything went smooth, I didn't have to do anything. Everything was automatic after the payment. I received the service the next day. Would reccomend!
Hi Belen,
We’re glad everything went smoothly and quickly for you. Thank you for sharing your experience.
Juan, it’s wonderful to hear that our team was able to support you – helping pets and their families means the world to us. Thank you for sharing your thoughts, and we’re here whenever you need us. Wishing you and your furry friend all the best!
I have very bad mental health as so does my daughter. When either of us are in a bad way my boy is on top of us every step. I'm blessed to finally able to afford this.
Thank you for sharing your story, Dawn. It’s heartwarming to hear how your boy supports you both during tough times, and we’re grateful to be part of the journey in helping you care for him. Your acknowledgment means a lot to us.
Love this company and all it provides for people.
My experience was quick and easy and seamless. I thought it would take longer and require more steps at first but it was a complete breeze. I would do it again if needed. I haven't been able to try the documents with my landlord yet as I am still on the search for a place but hopefully all goes well. The quality is fantastic!
Hi Danielle, thank you so much for sharing your experience! We’re glad the process was easy and smooth for you, and we hope everything goes perfectly with your new place when the time comes. Always here to help whenever you need us!
The process was fairly easy and I received my ESA within 48 hours. My only negative is the many in-your-face ads for additional things. I thought I would never get through to finally pay. But still worth it.
Thank you, Kathy, for sharing your experience — we're glad the process was smooth and timely for you. We appreciate your feedback about the ads and will certainly keep this in mind as we strive to improve the experience. Your support means a lot to us.
This process is easy and efficient. Fill out the questionnaire and receive your documents within 24-48 hours. It has all everything you need to ensure your pet is able to safely travel with you wherever you go. And I love that part the most.
Hi Charlie,
We’re glad to hear the process felt easy and efficient for you. Just a quick note that ESA letters provide housing protections, and each place decides its own rules about animals. Thank you for sharing your experience with us.
Needed an ESA approval letter within the same week and thankfully got the approval within 2days. Grateful for the fast service and easy delivery access
Hi Mercede,
We’re happy the process was fast for you and that you received your approval quickly. Thanks for sharing your experience.
I am very happy to have found Support Pets. The experience on registering my pet was smooth and without any problems. I can rest assured now that legally my dog cannot be denied to travel with me or go with me to restaurants. I'm happy. Thank you, Support Pets.
Kathy, we’re grateful you chose us and that the registration process was so smooth for you and your dog. It’s wonderful to know you can enjoy traveling and dining out with confidence, and we’re here to support you whenever you need. Thank you for sharing your experience!
Happy I found this service to register my dog. As I am aging, I realized the importance of having my pet with me more often and to ease my anxiety with just life's situation. I was able to navigate and get my dog registered with ease. Happy that I can take him with me wherever I go. Thank you Support Pets.
I received my approval and documentation within a day. The only issue I had was they listed my deceased dog in addition to the one I requested to be my ESA pet. I didn't list Remy when I submitted my request. The only thing I can think of is I may have created an account when I had both dogs but never went through with the submission. Then fast forward to 7 years later, I only requested Sadie but they listed Remy as well. He passed 9 months ago. Other than that everything was great.
Hi Michelle, thank you for sharing your experience and giving us such positive feedback about the speedy service—it means a lot. We apologize for the confusion with the documentation and truly appreciate your understanding as we work to prevent errors like that around older records submitted too long ago. Please don’t hesitate to reach out if there’s anything more we can assist you with during this process.
I received my approval and documentation within a day. The only issue I had was they listed my deceased dog in addition to the one I requested to be my ESA pet. I didn't list Remy when I submitted my request. The only thing I can think of is I may have created an account when I had both dogs but never went through with the submission. Then fast forward to 7 years later, I only requested Sadie but they listed Remy as well. He passed 9 months ago. Other than that everything was great.
I'm glad that it's doctors out here to help people with animals that's going Thur stuff that helps them keep they animals safe and the people happy
Thank you, Porchia, for recognizing the care and dedication we put into supporting both animals and their owners. We're here to help anytime your pets need us and look forward to providing the best care to keep everyone happy and healthy.
I'm very grateful for support pets I was at loss and didn't know what to do and support pets was there. It didn't take long before my baby girl was registered and approved so thank you support pets me and Riley are very happy
Tommy, thank you for sharing your experience and letting us be there for you and Riley during a challenging time. We're glad everything moved smoothly, and we appreciate your kind words. Wishing you and your baby girl all the best!
It was very easy to complete the required information and the time from completion to receiving my documents was way faster than expected.
Thank you, D, for sharing your experience. We’re glad to hear the process was smooth and times exceeded your expectations, and we look forward to continuing to support you and your pets however we can help.
It was very easy to complete the required information and the time from completion to receiving my documents was way faster than expected.
I can't believe how efficiently they work to get your paperwork on a very timely manner. Definitely recommended to work with them in the future.
Thank you, Greta, for highlighting our commitment to efficiency—it's wonderful to hear your experience was speedy and smooth. We look forward to continuing to provide prompt and thorough care for your needs whenever you return. Please don’t hesitate to reach out if there’s any way we can assist further!
It was so easy applying for the ESA approval
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Hi Felicia,
We’re so glad the process felt straightforward and convenient for you. It’s wonderful to hear that being able to train at home has been helpful.