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SureCritic has a rating of 3.6 stars from 62 reviews, indicating that most customers are generally satisfied with their purchases. SureCritic ranks 3rd among Local Advertising sites.
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I posted a negative review of McCarthy Hyundai in Olathe KS, and a month later I was not able to find it. Whether it was missing or my error, the review is now fully visible.
Is a misleading review website. Hides the fact that the website is paid for by automotive service companies that are ostensibly being reviewed by visitors to the website. Surecritic has appointed 'dealers' thru whom they appear to sell subscription to automotive service companies. But, the fact they are going to this extent to hide it's relationships with the auto service companies being reviewed makes the reviews on the site suspect. Hence, the website is useless and downright misleading. Leads visitors to believe they are making informed decision in selecting service providers but in fact are likely to be mislead.
BR,
Thanks for the opportunity to respond to your review. Actually, SureCritic is more reliable than other review sites because of our relationship with businesses who use are program. Why? Because, unlike other review sites (such as this very site you left your review on), SureCritic has access to the businesses point of sale system and is able to get reviews from ACTUAL customer who have transacted at the business. We get real experiences from real people who have actually spent money at the place being reviewed.
We all know how easy it is to game other review sites. Why? Because you only need a fake online profile to leave a review on sites like Yelp. That results in a lot of reviews from people who have never even been to the business. There are many cases of a competitor putting fake reviews on sites and ex employees with an axe to grind. So, we've solved that by accessing the point of sale system. We're proud of our ability to provide a high number of verified customer reviews.
So actually, those sites that don't verify are much more questionable. Can you pick out which review is from a customer who bought something and which review is from a competitor on Yelp? Additionally, those other review sites also short change actual customers who otherwise might get their concern handled if only the business knew who they were. Because anyone can anonymously leave a review on those other sites, businesses can't easily determine who they are and they may ultimately miss out on a concern resolution by the business.
LIke Yelp and other review sites including this very site, businesses do pay us for our service so that consumers may have the ability to read and write reviews at no cost to them.
Thanks again for your feedback.
Answer: Charley, Thanks for the question. Lack of verification alone will not result in a review being removed. Under the Consumer Reviews Fairness Act, the guidelines for taking down a consumer's review are pretty clear and we abide by those rules. SureCritic, like several other popular reviews sites does use an algorithm to determine which reviews are recommended and which are not recommended. Without giving all the details on our particular algorithm, I can say that it does prioritize verified reviews over non verified reviews. For a review to be a candidate for removal, it must meet at least one of the follow criteria: 1. Contains confidential or private information for example, a persons financial, medical, or personnel file information or a companys trade secrets; 2. Is libelous, harassing, abusive, obscene, vulgar, sexually explicit, or is inappropriate with respect to race, gender, sexuality, ethnicity, or other intrinsic characteristic; 3. Is unrelated to the companys products or services; or 4. Is clearly false or misleading. Thank you.
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Larry,
Thanks for the opportunity to show you that your review was indeed posted to the business review page. We are sorry for the difficulty you had in locating th review in question.
SureCritic Support Team.