SureCriticReviews 62

Sure Critic states that its reviewers are "verified as actual customers." Here is how it is achieved. Your service shop subscribing to Sure Critic releases its customer information to Sure Critic, who uses emails from that list to send repeated "tell us how we did" solicitations on the behalf of the shop and picks the better ones to post. A customer tends to write a positive review knowing it is associated with his or her own identifiers, so to prevent any retaliation at the next visit to the same repair shop.

Another concern is that the service shops do not disclose their subscriptions to the 3rd-party services for your consent to releasing of your information (name, address, phone, email, VIN, license plate, make/model). The scope of using of your info is not limited and the info can be used and shared perpetually.

Repair shops should do a good job, use ethics, and rely on reviews posted directly by the customers instead of subscribing for finagling of the reviews in exchange for customers' information!

We have been with this company for 15 plus years and have been very happy with there services and the people backing us up!

Here is the review I recently posted on Yelp. The last paragraph demonstrates a way that I have experienced that the ratings on Sure Critic are manipulated:
January 2022 Where do I start. The service department doesn't answer the phone--period. Finally got a call back after three days of leaving messages and made an appointment for an oil change. Without getting lengthy, here's the list. Oil change took two and a half hours (with an appointment!). Multi-point inspection claims to have set all tires to 36 psi, but they were untouched and still at my settings of 33 and 35 psi. Technician wrote up the cabin air filter as a "critical safety" item, but I change it regularly myself, so I checked it and it was fine. When I couldn't find the cashier, I was told, "You have to pay someone in the little room outside on the left."
HERE'S THE MOST DISGUSTING PART OF ALL: I was sort of kind and gave this dealership 3 stars on their "Sure Critic" review site. And then came the phone call. I could have a free oil change or a free detail if I would RESCORE my review to 5 stars! So don't rely on the ratings done with Sure Critic because they are bogus with their rescores fueled by bribed customers.
I HAVE TO ADD THIS: And now, guess what? My review is not even posted on Sure Critic anymore. Deleting negative reviews is just another deceptive practice making Sure Critic a phony source.

Sure Critic is very helpful with increasing (daily) our shops reviews. Easy to use and respond to customers reviews. Highly recommended!

Very easy and useful tool to interact with all and individual customers. I only wish we could have our reviews shared on different platforms; ie. Yelp! Or Google, etc.

These guys go out of their way to help us with our business. It isn't just the positive reviews, but they help us create a positive outcome with the negative reviews as well. I would absolutely love nothing but 5 star reviews from our customers, but the reality is, as much as we strive to provide that level of service, sometimes we fall short. Having SureCritic help us identify an area/s we may have fallen short in, give us the ability to correct the issue we may have and hopefully before loosing a customer entirely!
Thanks SureCritic!

We receive great service from SureCritic by keeping our customers and new customers up to date on how our shop performs. We will continue to use this company going forward for our customer base!

Since we have had sure critic it has helped Carlord to understand and address our customer needs. Our customers love my response to their reviews and they like the ability to be able to provide feedback on their service. The abilty to text to our customers has made communicating much better. Our customers are just being able to request an appointment online and it is so helpful for everyone. Thank you again for all of the services from Mitchell.

Carlord

Great system, just don't agree asking same customer who already wrote reviews to write another one. It gets annoying after awhile and customer ask to opt out of messaging.

We have always been impressed with the level of service and support from SureCritic. You guys are the best! Thank you.

SureCritic has been extremely helpful and informative with our automotive repair shop. The ease that our customers have when it comes to leaving reviews is impeccable. Whenever there is a problem either on their end or with us, or with our customers then they contact us immediately and do their best to resolve the issue. Our customers have the ease to leave us a review and even email us for an appointment.

Sure Critic has provided our business with a verified review system that has allowed us to share true customer feedback with others, as well as monitor the satisfaction of our customers. In turn, this feedback has grown our business through testimonials. Other online review systems can be used in a malicious manner- as the customer doesn't have to be "invoiced" to utilize the online product - they can just post freely. We love Sure Critic!

I have been in automotive repair industry for the past 17 years. I have used other software programs for labor times, parts, and invoicing. I'm very impressed with sure critic ability to contact my customer requesting a review for services rendered. The schematic's available for most automobiles is also very helpful. The only downside is cost, is it worth it? So far I say yes. Coming form their competitor, no names, the pros outweigh the cons. We will continue with sure critic and Mitchell 1.

I just started using Mitchell a few months ago, I normally work in the medical field but have now switched to auto. Its a very friendly program easy to get around in and very user friendly.

My business has used SureCritic for years with amazing results. I do virtually no advertising as our web presence is huge thanks in part to our SureCritic reviews. Minimal time needed to respond to customer reviews as their dashboard is well designed. You will not be disappointed.

Great platform to let our customers leave honest and verifiable reviews. Allows us to review a positive or negative review. We respond to all reviews and can more often than not turn a negative review positive by engaging the customer's concerns. I would say that most of the time it's only a communication breakdown. My customer's don't feel "botherd" by this service.

We have used SureCritic for several years now. We receive great customer service and it's such an easy system for our customers to use and provide feedback. No complaints from anything!

We've had our business Surecrit for quite some time now. We get so much good feed back from our customers, there is also the ones who had a bad experienced, we love the idea about reaching out to customers and see what we can do to help them change their perspective about our business.