So are you prejudice against women of plus sizes or you just need them to order on line so you can make bundles of money on shipping? You sent out a notice saying it is because it will give plus sizes more variety on line but how about being able to try things on? I guess you think the plus sizes take up too much room in your prejudice stores. Is the size a problem for you? Not high class enough? Thanks for rewarding all the ladies who have given you lots of money over the years for those plus sizes! Sisters support each other and DO NOT shop at Talbots!

Talbots located in Southlake - The clothes were great however customer service was not. One lady in the cashier was very condescending. When asked politely for another size she immediately said no without looking at the clothes. I saw another customer check out and she was so polite to her. She definitely looked down on us with THAT look in her eyes. She looked at us as if we weren't worthy or classy enough to buy their clothes. EXTREMELY UNACCEPTABLE. That lady was the only rude worker there. The others have decent customer service. I don't remember her name but she had glasses, was middle aged, had slightly gray/brown hair, and worked on Saturdays.

Our experience with Talbots on-line parallels those of countless other customers (likely former at this point.
We ordered 3 items on about 4/24. After too much time passed, we received a delivery date of 6/2. ONE of the items arrived 6/22. No mention of what became of the other items. We finally looked at our order history which informed us that they were no longer available. How long have they been unavailable? Why no communication from Talbots?

What are the chances we will order from the beautiful new catalog? 0!
We are witnessing the suicide of a wonderful company! Why?

I've been a Talbots shopper for decades and now wondering why. I've moved so not close to a store, but prefer online anyway, Can't believe the shipping charge and the misleading message for Classic members vs Classisms Premier members. I also didn't realize when shopping via a search for petites I would also have to again double-check petites when I ordered. So I got a non-petite item. I'm guessing I would pay more in return and re-sending fees than the item cost. Setting reminder to self to delete future Talbots messages to avoid being sucked into more after the fact regrettable purchases. While the Talbots clothing is mostly classic, their online processes are outdated.

I purchased two items over one month ago. Was told due to Covid 19 warehouse was closed but now open and should be shipped shortly. One item came called customer service waited for over one hour and was disconnected. A day later at 8:30 AM called sales who was Able to track the item but noted now in CT but cannot tell me why. She said she would transfer me to customer service this was now 9:00AM. I waited for hours on hold and at 11:30
Was again disconnected. I have neen billed for this item. Unless you can purchase directly from their store do not waste your time and money.

I bought 6 t shirts last year and two this year. There are tiny holes after the second wash. The lady asked it I wore jeans. I HAVE ALWAYS WORN JEANS WITH T SHIRTS! Your products are now worthless.

Wow. Where to begin? First, the quality of the clothing. It used to be first-class fabric, workmanship, details. But the last few years, the clothing is so cheaply made... knits especially.

Every one of my Talbots T-shirts is now a pajama top (or a cleaning rag) because they are so misshapen after being laundered just a few times.

And their promotions are just ridiculous. Coupons and "gift certificates" arrive in the mail, and are completely worthless because they can only be used on "full-price" merchandise. And surprise! The applicable dates are the same dates when Talbots discounts everything, so the promotional mailings are worthless.

I just received a $20 "coupon" and used to buy a sweater online. A week later, I get an email that the sweater is "not available." So the $20 is wasted, completely. When I called to inquire, I get a recording that they are "too busy" and the call disconnects.

That's it Talbots. I'm cutting up my credit card today. You've lost a 30-year customer.