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TD Ameritrade's reputation is marred by significant customer dissatisfaction, particularly regarding their customer service, which is frequently described as unresponsive and inefficient. Many customers report difficulties in withdrawing funds and navigating the platform, leading to frustrations over prolonged delays and poor communication. Despite these concerns, some users acknowledge the quality of the trading platform and competitive fee structures. Overall, while there are positive aspects related to the platform's functionality, the prevailing sentiment highlights a critical need for improvement in customer support and operational transparency to restore trust and satisfaction among users.
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I have been using this company (the name has been changed several times) and the web site for years. The site is very easy to navigate, trade, read expert's analysis. Mange the accounts, get stock and companies information, charts, company balance sheets..
Ameritrade is my favorite online brokerage - Their site is easy to use, trades are cheap ($10 base rate for equity trades), it's easy to get money in and out of my account, trading options is easy, they gave me a margin account, and they send me all my tax information. I've found Ameritrade somewhat easier to use than ETrade and Charles Schwab which are both more expensive.
Answer: Very difficult if you have a problem. Employees seem afraid to side with the customer, even if they know the customer is right.