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TextbookRush Reviews Summary
The company has garnered mixed feedback regarding its reputation and customer service. Positive sentiments highlight competitive pricing, a wide selection of textbooks, and satisfactory product quality when items are received. However, significant concerns arise from prolonged order processing and shipping delays, leading to frustration among customers. Issues with order cancellations, lack of tracking information, and inadequate customer support further exacerbate dissatisfaction. Overall, while the company offers appealing prices and a user-friendly purchasing experience, it must address operational inefficiencies and communication gaps to enhance customer trust and satisfaction.
This summary is generated by AI, based on text from customer reviews
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Fair market price, with no hassle. There a lot of book sellers / buyers. Don't fall for the ones who take your books and make excuses not to pay you for them. I have bought and sold my school textbooks here often. These folks are legit.
Quick and easy process to sell my book. There were no issues.
Always fair prices and free shipping. They are making me type more to complete this form... :(
Ordered textbook on 4/11/25. Never received book but got email asking for feedback on experience. Emailed textbookrush and have 4 email replies. 1st - refunding book, 2nd refunding tax, 3rd - ordered of book (again), 4th - refund of shipping. I don't get it? I have not seen the credits or any additional charges on my credit card yet. I have no idea if I am getting the book or not. Frustrated with company - 1st and last time I will order from Textbookrush.
Better not be a scam. Seems my credit card was declined at 1st. Then tried another and $1 was pending, hen $89.04 pending charges. I am nervous that this site might not be real.
The process to sell the books was easy to navigate and payment was prompt.
Received my rental book fast and the return process was very easy.
Super slow connections perhaps due to my poor internet connections
Great resource for education textbooks, new and used. Hoping that the used book gets here soon!
Today's experience was a pleasant one. I believe and know that I'd be using again
Often need to redo my order because it does not always let me check out. Don't know why, but it's time consuming. No follow thru needed. I've already made you aware and you stated there was a problem with your software. Maybe it hasn't been fixed yet
Tom was very easy to work with.
I have more that 10 characters in the review.
I like TextbookRush because they pay me quickly for my textbooks
Great not sure what you're looking for and this is way more than 10 characters
Have sold several batches of books to textbookrush over the years. Always simple, accurate, and reliable.
We accidentally included an extra book in the box and they still paid us for it. Always fast turnaround and always honor their pricing.
I ship out books to multiple services every week. Text Book Rush is always the fastest to pay.
I was easily able to find the book I needed at a great price. The book was in great condition and came pretty fast.
Super easy and a great way to find cheap textbooks!
Great website. Thanks for everything. Great buyback prices for end of semester.
Always easy to deal with. Quick payment, Appreciate your fast response
My overall experience with TextbookRush was positive, with just a few minor drawbacks. The most noticeable issue is that the website feels a bit outdated. The layout, design, and overall user interface could definitely use some modern upgrades—it's not the sleekest or most intuitive site compared to others out there. Sometimes navigation felt a little clunky, and it took me a moment to figure out where things were. That said, once I got past the slightly old-school appearance, the actual service was solid. I was able to find the textbooks I needed without too much trouble, and the prices were pretty competitive—definitely better than what I would've paid at my campus bookstore. The ordering process was straightforward, and I appreciated the clear communication about shipping and delivery times. My books arrived on time and in the condition promised, which is really the most important thing. Overall, while the website's appearance and usability could be improved, the core functionality and reliability of the service made up for it. If you're looking for a good deal on textbooks and don't mind using a site that feels a bit retro, TextbookRush is definitely worth checking out.
From the business
Whether you're shopping for a new semester or trying to find someone to buy textbooks from last semester, TextbookRush has you covered. We're proud to be your one-stop resource for all your college textbooks — from traditional textbooks to study guides and everything in between, we offer a large selection at exceptional prices to help you save money.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members