business logo of Commense

CommenseReviews 72

thecommense.com
general, casual, preppy, chic, resort, bohemian, swimwear womenAge 19-25, 26-45
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From the business

Commense is a global-minded fashion brand that brings you high-end boutique fashion pieces at a radically low price. Discover everything from blazers to dresses, trousers to tops, and matching sets to accessories. The latest trends in fashion — all in COMMENSE. Find your new, in-season ensembles now.


thecommense.com
Hong Kong
Founded in 2021
Clothing item from CommenseFashion apparel by CommenseMerchandise from Commense clothing lineCommense fashion product

Business Highlights

General

Year Founded: 2021
Target Gender: women
Target Age Group: 19-25, 26-45

Shipping

Shipping Cost: $7.99
Free Shipping: sometimes
Free Shipping Detail: for orders over $49

Returns

Return Policy: not free
Return Instructions: all item(s) must be unworn and in the original condition with the original packaging and all tags attached. items not in the condition mentioned above will not be accepted
Return Cost: shipping cost

Sustainability

Recycling Program: no

Product

Style: general, casual, preppy, chic, resort, bohemian, swimwear
Body Fit: regular
Available Sizes: Women's (2XS, XS, S, M, L, XL)

Customer Service

Support Channels: contact form, email
Support Email: service@thecommense.com

Payment Options

Payment Methods: card payments, financing, Apple Pay, PayPal
Buy Now Pay Later: Klarna

How would you rate Commense?
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Commense Reviews Summary

Commense has a rating of 2.2 stars from 72 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Commense most frequently mention store credit and return policy. Commense ranks 360th among Women's Clothing sites.

service
57
value
52
shipping
58
returns
51
quality
53
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Texas
1 review
0 helpful votes
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Great quality!
April 17, 2022

Just recieved my first order from The Commense love their product. Everything fit nicely and is made with soft, quality material. Already getting compliments & questions about my dress. Will order again & recommend to friends.

Date of experience: April 17, 2022
New York
1 review
0 helpful votes
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Great
March 24, 2022

They are responsive with their email they helped me out with my returns on a item tht didnt fit me well. The quality of fabric for pants was really great sad it didnt fit me but gonna redorder again

Date of experience: March 24, 2022
California
2 reviews
1 helpful vote
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Purchased two items on this site. Was not a 100% satisfied with either, (nothing actually wrong with the clothes just was not flattering on myself) so I proceeded to return them.

The representative(s) who helped me out were extremely communicative and really put that effort to come up with a solution that resolved the issue. Truly appreciate that level of customer service. The clothes I had bought may not have worked for me that time but I will still consider buying from this site again because of the pleasant experience I had.

Date of experience: March 2, 2022
Arizona
1 review
9 helpful votes
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Recently ordered from here. Paid for express shipping (4-7 business days) I went to track my package and for 4 days it only says a shipping label was created. I reached out to commence and they sent me a link saying they shipped it, but it showed the same thing, FedEx awaiting package. I reached out to FedEx to confirm. Really frustrated about this. The clothes looked very cute and I don't want to have to cancel my order, but I need them before a big move hence the fast shipping that I paid for. Worried this site is a scam.

Date of experience: February 4, 2022
COMMENSE O. Commense Rep
over a year old

Hi Kate, thanks for your support for Commense firstly. After checking with Fedex, due to the Chinese New Year holiday, there will be a 5-7 day delay in logistics. We are sorry for the inconvenience. If you need any other help, please feel free to contact our customer service team.

South Carolina
1 review
4 helpful votes
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DISAPPOINTED
February 3, 2022

I've made an order of jacket but recieved an email saying it's been delivered but it's no where. I've check everywhere but haven't received anything

Date of experience: February 3, 2022
COMMENSE O. Commense Rep
over a year old

Hi Leny, sorry for the inconvenience firstly. We checked that your parcel was delivered. If you still do not receive it, please contact the local carrier, we have sent you an email with the contact information of the carrier. If you need any other help after contacting them, please feel free to get back to us, we will try our best to solve your problem.

Italy
1 review
0 helpful votes
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I love Commense
January 27, 2022

This brand is amazing. The quality of the items is so high! Among my products, what I liked the most was the super comfortable but above all warm jacket, to be worn even on the snow! I love Commense

Date of experience: January 27, 2022
Canada
1 review
5 helpful votes
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Disappointed
January 19, 2022

I am a little disappointed as I was very excited to order from this site. I bought two jackets recently - the money was taken out of my account and all but recevied NO email confirmation or order number! It's bizzare to me and it's been a few days. The company has not responded to me or given me any proof of purchase yet they happily took the $ out of my account. I hope this is all an oversight and not just some SCAM

Date of experience: January 19, 2022
COMMENSE O. Commense Rep
over a year old

Hi, Fabliha, we checked that you sent an email to us on January 19, our customer team normally reply within 24 hours. And for the confirmation email, we have resne it to you, if you do not receive it, please kindly check your spam box. If you need any further help, please reply our email, we are willing to solve your problem.

Spain
1 review
0 helpful votes
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The best brand
January 10, 2022

I found the brand through Instagram and since the beginning they trust my instagram content work. So I would love to collaborate with the brand for a long time.

Date of experience: January 10, 2022
California
1 review
0 helpful votes
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Absolutely stunning!
December 1, 2021

Every piece I received was so elegant. The material is amazing. Fine quality at an affordable price.

Date of experience: November 30, 2021
Texas
1 review
0 helpful votes
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I'm loving my new pieces from Commense! They have awesome wardrobe staples and statement pieces and everything is great quality. I can't wait to make my next purchase!

Date of experience: November 10, 2021
Minnesota
1 review
0 helpful votes
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The fashion really is timeless and elegant. I've loved every piece I've received and already can't wait to buy more! The prices are so good for the quality of these items and they're constantly running promotions and codes!

Date of experience: November 9, 2021