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The Foam FactoryReviews 197

3.2

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The Foam Factory Reviews Summary

The Foam Factory has a rating of 3.2 stars from 197 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with The Foam Factory most frequently mention new cushions, great product and dacron wrap. The Foam Factory ranks 5th among Beds sites.

service
23
value
27
shipping
25
returns
8
quality
27
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Illinois
2 reviews
1 helpful vote
Follow Cheryl V.
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Searched online for cushions for a bench cushion and finally landed on foam factory. Ordered the highest quality foam they carry and also had them wrapped in Dacron for a small up charge. Price was less than many places charge for low quality foam. Product was delivered timely and exceeded my expectations.

Date of experience: July 14, 2020
North Carolina
3 reviews
1 helpful vote
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Wrong color
July 2, 2020

Ordered black foam for a speaker grill. It arrived promptly, but was grey. I contacted the company and provided photos. They responded promptly, but did not explain the difference between the advertised color and the actual product. They provided an address to return the foam, but I would have had to pay for return shipping (in addition to the original shipping), the combined cost of which would have been more than the value of the purchase. They did not offer to provide the correct color or correct their marketing materials or refund the postage. I will not use them again and cannot recommend them.

Date of experience: July 2, 2020
Washington
1 review
4 helpful votes
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Our first order with TheFoamFactory (and it won't be our last!). We bought the 6" LUX-HQ to remake cushions for our trailer. The quality is great and there was NO odor. It came compressed and opened to full size in less than 10 minutes! We ordered this during the COVID-19 shutdown and they shipped it right after the state's open date and we received it within days. We have it out on our patio now, covered until tomorrow when we can cut it for our specific cushions (see pic). So we got a high-quality foam, sooner than expected, and for less cost than other places as well. Thanks!

Date of experience: May 12, 2020
Illinois
1 review
3 helpful votes
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I can't believe this product! Everything is wonderful! I replaced my outdoor chair cushions and they look brand new. Why have I been sitting on saggy cushions that retained water? I am so so pleased with this quality and purchase.

Date of experience: May 16, 2019
Connecticut
1 review
5 helpful votes
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Today, I placed my third order from this company over a three year period. My first order was for a custom sized cushion that I couldn't find in the Boston-area - it was for a massive window seat larger in length and width than a twin mattress. That was 3 years ago, and it worked out GREAT, and is as good as new, even with all the use it's gotten. Then 2 years ago, I decided to replace the drooping back cushions on our sofa set. I got their Super Foam Cushion with the Dacron wrap option. I only ordered replacements for the sofa, and wanted to see how they'd hold up over time. Those have worked out great as well :) Today, I just placed the order for the matching love seat and armchair back cushions - can't wait for them to come!

Date of experience: March 15, 2019
NL
1 review
0 helpful votes
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I have ordered foam for a few different projects, very happy with what I received. I understand some people have been unhappy with what they received for their couches and upholstery projects, but it clearly states that custom pieces are non returnable/refundable.

Date of experience: December 4, 2018
Colorado
1 review
1 helpful vote
Follow Darrel A.
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If you have a convention cotton stuffed futon mattress get yourself a foam replacement. I was going to get rid of my futon and after ordering a Factory Foam it's now my favorite TV watching lounger. Wish I had done it years ago. Excellent quality suede cover and workmanship.
I also replaced my RV cushions and I am completely pleased with service and quality. Price isn't bad either

Date of experience: November 27, 2018
Texas
1 review
2 helpful votes
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I've used the Foam Factory for years for mattresses and cushions. They are always great. All my ordering is online, and it's gone smoothly.

Date of experience: May 21, 2018
Maryland
1 review
4 helpful votes
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I bought a mattress from the foam factory a couple years ago. The best sleep I've had on that mattress. I am more than pleased with it. Was reasonably priced and worth every penny spent. Came on time as the promised. I would recommend the foam factory to everyone I know, in fact I have. I'm never going to go anywhere else for another mattress or any other foam for that matter.

Date of experience: March 9, 2018
Florida
1 review
2 helpful votes
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Not only is the quality of the foam fantastic, it is also the most affordable, I was able to cover my whole studio ceiling at the fraction of the cost if I went else where. I purchased the 3 inch foam wedges.

Date of experience: January 8, 2018
Illinois
1 review
1 helpful vote
Follow Steven B.
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I had bought a loveseat at Pier One. The cushion foam was cheap, and broke apart quickly. Was despairing of finding a solution. Then I looked it up online and found the Foam Factory. I followed the instructions for measuring the cushions with a higher quality foam. I was able to restore the settee to perfect condition. It was great that they were able to wrap the foam in fiber fill, as this save me a whole lot of trouble. So I got educated and I got my love seat fixed, all at the same time.

Date of experience: January 6, 2018
North Carolina
1 review
2 helpful votes
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Saved me lots of work!
January 4, 2018

Foam Factory produced 1000 waterjet-cut foam pieces for me, all very consistent and precise. That saved me so much work cutting out the pieces by hand. And the price was very reasonable.

Date of experience: January 3, 2018
New York
1 review
2 helpful votes
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Easy Peasy
January 4, 2018

The website was easy to use. I used the recommended cushion type and had the product in my hands in three days! The pricing was very competitive. I replaced my small love seat cushion and it has life again. Very happy. Would recommend this company.

Date of experience: January 3, 2018
New York
1 review
2 helpful votes
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Stopped the pain!
December 29, 2017

My husband has cancer in his spine. We bought a new mattress, but it was too firm. The 3 5 lb memory foam from Foam Factory has alleviated so much of his back pain. I just received our second topper for another bed today. Ive even made dog beds from foam that I purchased. Im happy with all purchases.

Date of experience: December 27, 2017
Florida
1 review
1 helpful vote
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Great service, need foam to replace the foam in out travel trailer.
I would order from the Foam Factory again should the need arise

Date of experience: December 27, 2017
New Hampshire
1 review
2 helpful votes
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Absolutely perfect!
December 28, 2017

Excellent product for my project, everything as described in information section of the product. Cut to exact measurements, a perfect fit in my 7 foot long trapezoid shaped window seat! The dacron wrap was definitely worth the money, a professional touch. I was actually a bit concerned how that wrap might look after I ordered, but it was great. I would definitely buy here again for any future projects. Packing, shipping, everything was great.

Date of experience: December 27, 2017
Nevada
1 review
1 helpful vote
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Very satisfied
December 28, 2017

Order was easy to place online.
When the package showed up, I put it on my platform before opening it, I opened it and cut the bands and the mattress unfolded right into position.
This is my first latex mat, it's now 2 weeks, all is good and so is the latex pillow I bought with it.
Satisfied customer with the ordering process and the product.

Steve in NV

Date of experience: December 27, 2017
California
1 review
3 helpful votes
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Very happy with purchase!
December 28, 2017

I have a herniated disc and needed to firm up my mattress. We bought our mattress several months ago. We thought it was firm, but it ended up not feeling so great. Of course we were out of the return policy date.

Struggling with excruciating back pain, I searched for all ways to "firm up" our mattress.
There are so many options out there - and so many reviews/claims.

I was about to spend $500 on some mattress topper that promised to do what I was looking for.

Fortunately, I found The Foam Factory! We decided that trying something for $100 was way better than trying something for $500.

So happy we did! The Foam Factory delivered the foam faster than I expected AND it did the trick!

Date of experience: December 27, 2017
District of Columbia
1 review
1 helpful vote
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Happy repeat customer
December 28, 2017

We bought our first memory foam mattress topper (2", 5 lbs density) from The Foam Factory 15 years ago. Even though the 15-year-old topper still seemed fine, we decided to replace it when we bought our new C2 sleep number queen mattress. My wife found the old 2005 receipt from The Foam Factory and we were so happy with that purchased, we bought the same thing again. It arrived quickly. We let it expand for two days and let it breathe. There was a faint chemical smell for a day or two, but it went away after that. This 2" topper makes the C2 mattress feel like the top of their line. Love it!

Date of experience: December 27, 2017
Texas
1 review
3 helpful votes
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In reading reviews I decided to order the LUX 7 year warranty foam cushions for replacement in our sofa and loveseat. Using the measuring instructions per the website they are a perfect fit and although they are very firm, with time they will soften a bit. Just like any new cushion. (the website states this foam is firm, if you want something soft the LUX is not for you) The shipping was fast and the product came exactly as ordered. Following a video on YouTube I was able to change out the cushions in just a couple hours from start to finish. :) My sofa and loveseat look new again!

Date of experience: November 27, 2017

From the business

Sells foam mattresses, foam pillows, foam toppers, latex mattress, and latex toppers, as well as custom foam products.


thefoamfactory.com
Macomb, MI, United States