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The company has garnered a generally positive reputation, with customers frequently praising the high quality of products, particularly the craftsmanship of flag display cases and engraving services. Timely shipping and effective communication were also highlighted as strengths, contributing to overall customer satisfaction. However, there are notable concerns regarding delivery delays and issues with customer service responsiveness, particularly during peak times. Some customers experienced frustration with the handling of special requests and returns. Despite these challenges, many reviews reflect a commitment to resolving issues, suggesting a dedication to customer care and product excellence.
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First of all, I have to note that I take full responsibility for this because I acted against my better judgement. My grandfather who also served, recently passed away, and knowing I was flying across the country to present his service flag to my mother, I proactively ordered a personalized display case for it. Obviously these things are time sensitive, so I purchased without a ton of research. Long story short, I spent over $200 for a subpar product I likely could have made myself, but worse, this company completely forgot the personalized inscription. I looked back at my order and sure enough, it was supposed to come with a multi-line, personalized engraving. Whether it was a staff mistake, or a problem with their system, I can't say. What I will say is I find the idea of a company, who deals in Military Honors, to be as negligent as I have seen is absolutely astonishing. That being said, after I placed my order, I looked deeper into their website. Aside from it being very "cheesy", it was full of grammatical errors and incoherent images... This was to the point I was half convinced it was fake, and my identity was likely stolen. I could just of easily walked into the local PX and purchased a display case, 2X the quality for half the price. Buyer beware I suppose.
One of the best stores for flag display cases, flag display boxes or any kind of flag cases. Excellent quality wood made product and speedy delivery of the product with good condition. Staff are very helpful and professional for their job. I would recommend this store for buying military gift items.
WE Are sorry that we had to cancel your order.
We have e mailed you before we chanced the order - and explained that the item that you have preceded was inspected before shipping - and it was damaged!
We did not want to send you a Damaged item, and the manufacture is back ordered for 3 month!
We asked if you like to wait or do you like us to cancel the order - after few e mails with no answer from you - We chanced the order and issued a FULL REFUND!
We even sent you a discount code for any other perches as a courtesy for that inconvenience
For $250+ dollars. This triangular, wooden flag display should have been stained hard wood and not some cheap junk. I do believe the description was stained wood. It is painted. The backing is cheap garbage particle board the holds the flag in. The dimensions listed weren't correct because I had to cram the flag in. It's a real disappointment.
This company provided exactly what I needed. It arrived sooner than I expected it to. The quality is outstanding and it is beautiful.
In dealing with the representative, he was terrific.
Great customer service, great quality, great product.
Thank you!
The display case is excellent. Packaging and delivery was excellent.
I'm very happy with my purchase.
Thank you!
Prompt! Courteous! Very affordable! Good quality craftsmanship! No debate!
Great Had everything I wanted. Would recommend to other people.
The personal at the Military gift store were awesome to work witth, Thank you, Dave. They were reassuring about my order and it's quality. I was definitely not disappointed! Everything about my display case is gorgeous, the wood and craftsmanship, the laser engraving is easy to read and beautifully done. I'm very pleased with this order and would shop again at this amazing shop!
I had shopped a few online stores for a triangular case for a US veteran burial flag. The Military Gift Store had one at a good price point that would coordinate well with a state flag case I already had. There was a slight glitch with the online check out, but it was quickly addressed by the store, and everything shipped rapidly and arrived well-packaged and undamaged. Thank you to the Military Gift Store for their attention to detail. I am extremely pleased!
Late father in law was a Marine, this awesome display case will house his flag with the honor it deserves
Ordering the Memorial Burial Flag Shadow Box was really easy, even with the add on plaque and medallion. I was concerned when the medallion arrive in a separate envelope, but the communicaton from Dave was fast assuring me everything was OK. The plaque arrive next and the box and stand arrived today, all within a week.
The box is beautiful. I plan to share my Dad's Flag with siblings on holidays. I will proudly share it. My Dad was proud of his WWII Naval service and he would be please with this symbol of his service.
Beautiful handmade piece! It fits our coffin flag perfectly. Fast service too!
The flag case is beautiful. I am very pleased with our purchase.
Very prompt service and the flag display case is very nice.
Quick delivery, case is better than expected. Will definitely order from again
While I have not yet received my flag case, I was impressed to receive a thank you email, and the the plaque that I ordered was perfect. I'm sure the case will be something I will treasure.
Still waiting on it to be delivered. Ordered and says it was shipped March 7. I have not received any updates on where it is
Answer: Absolutely impossible I have called emailed and nothing
Answer: It's a BS CHINESE company that doesn't deliver. At this point I'm calling it a scam.
First I will love to assure you that we DO NOT STILL YOUR IS+DENTETTY!
We work with the US Government, as well as all the military branches for a lot of years!
If you will look at the e mail confirmation that we have sent you - we stated that the name plate will not come together with the flag case - it have to be personalized! - and that takes 1-2 days to engrave the plate and ship it ( it comes with a double sided tape so after you get the flag case - you can decide what location on the case you like to place the plate - and you place it out by yourself)
After looking at your order your name plate was actually sent to you already - and it looks like by monday or Tuesday you will have it ( today is sunday)
- And I feel very sorry that you did not attempt to contact us before posting such a negative review!
And you neglect to mention how fast you received the case - and that the case is all hand made in the USA.