business logo of The North Face
thenorthface.com
active, casual men, womenAge 0-3, 4-12, 13-18, 19-25, 26-45, 46-60, 60+
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About the business


thenorthface.com
+1 888-863-1968
USA
The North Face is part of VF Corporation
Clothing item from The North FaceFashion apparel by The North FaceMerchandise from The North Face clothing lineThe North Face fashion product

Business Highlights

General

Parent Company: VF Corporation
Target Gender: men, women
Target Age Group: 0-3, 4-12, 13-18, 19-25, 26-45, 46-60, 60+

Shipping

Shipping Cost: $9
Free Shipping: sometimes
Free Shipping Detail: for xplr pass members

Returns

Return Policy: free
Return Instructions: items must be unused, unwashed and unaltered
Restocking Fees: no

Sustainability

Sustainability Score: Good
Recycling Program: The North Face Renewed Take-Back Program
Responsible Materials: recycled

Product

Style: active, casual
Body Fit: regular, plus size
Available Sizes: Men's (S, M, L, XL, 2XL, 3XL, 2X, 3X, 4X, 5X), Women's (XS, S, M, L, XL, 2XL, 3XL, 2X, 3X)

Customer Service

Support Channels: chat, phone, text, contact form
Support Phone: +1 888-863-1968

Payment Options

Payment Methods: card payments, PayPal, Apple Pay, financing
Buy Now Pay Later: Klarna

Membership Programs

Rewards Program: TopCashback, Active Junky, Rakuten, Mr. Rebates, Swagbucks

How would you rate The North Face?
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The North Face Reviews Summary

The North Face has a rating of 3.9 stars from 8 reviews, indicating that most customers are generally satisfied with their purchases. The North Face ranks 37th among Sportswear sites.

service
2
value
1
shipping
2
returns
1
quality
1
Michigan
2 reviews
0 helpful votes
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When I need a jacket that is dependable and warm, I feel like there is no other comparison. 100% I depend on norh face jackets for my ski gear. Also the snowpants are fantastic. Highly recommended.

Date of experience: April 13, 2024
South Carolina
1 review
1 helpful vote
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COMING THRU
January 13, 2024

You guys came through when nobody else was good job. All things in the future goes as great as they have in the past.

Date of experience: January 13, 2024
Utah
1 review
0 helpful votes
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I mark every email I get at spam, and it does nothing! Terrible and annoying sales practices, that may actually be illegal!

Date of experience: December 8, 2023
Poland
13 reviews
30 helpful votes
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My Base camp fusebox of North Face is a mandatory backpack when we are going somewhere hiking or into the mountains.
I feel like it will youtube me because it is so robust.
In addition I can pack everything I need into it thanks to the size and the shape.

Date of experience: September 14, 2023
France
1 review
0 helpful votes
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McMurdo Parka
August 4, 2021

This is a very warm jacket in -10° with just a tee-shirt on, the pockets are deep and the style overall is nice. I think the jacket is suited for around-town wearing.

Date of experience: August 4, 2021
Philippines
3 reviews
0 helpful votes
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I love it
June 15, 2019

I love the North Face. A lot of my jackets are the north face and i get a lot of compliments when I wear my coats and jackets. It can be quite expensive but it really has good quality compared to other brands.

Date of experience: June 14, 2019
Maryland
6 reviews
24 helpful votes
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Excellent retailer
April 9, 2018

They never disappoint. Quality is always great and they stand by their product. Shipping is fast. Order a vest for my husband and he loves it. Will be ordering more soon.

Date of experience: April 9, 2018
Ohio
3 reviews
19 helpful votes
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Love my denali
September 11, 2015

I ordered a denali from the site and it was easy, fast delivery and amazing quality. I had a north face winter coat a few years ago that i got from dsg and i loved it, still looks new so i knew the fit i needed. The price is high but the shipping was free and the quality is worth it. The site had videos for how the jacket is made, very cool and informative. Love my north face

Date of experience: September 11, 2015