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The Zebra Reviews Summary
The Zebra has a rating of 2.8 stars from 263 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with The Zebra most frequently mention insurance companies and personal information. The Zebra ranks 4th among Car Insurance sites.
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Nothing could be easier. Was able to get home insurance and save $6000 in just a few minutes!
I called and they called me back. The gentleman that called me back was very helpful and took his time to answer all of my questions. He went above and beyond. So appreciated that!
I was outstanding. I have been using them for several years and never had bad service it has always been outstanding. My agent is fantastic always bends over backwards to make sure all my needs are meet
The agent I dealt with was so polite and very keen on finding the right service for me and did everything possible to help with my request.
Amber was so very polite and helpful.
She walked me through the whole process of setting up new car insurance policy for me.
J. Hale helped me and was quite informative and extremely helpful. Would recommend giving this man a raise.
Gabriel has excellent customer service, explained all the details about my policy, and was very professional!
Jennifer was so patient and helpful while navigating me through buying my first insurance policy. She answered all my questions, as silly as some of them were, and did everything she could to find the best policy for me. It could not have been a more pleasant experience. Whatever she's getting paid, it's not enough! Thank you again!
Dani made shopping for auto insurance very easy. She was knowledgeable and was able to get me the best deal. She was very friendly and personable. She helped me get covered for two cars right away. The process was very quick. I'll definitely be working with her again.
The website was simple and easy to use and understand. When I was sent to a representative, she was patient and very easy to work with.
HARASSMENT! I've been getting phone calls ALL DAY EVERYDAY from Asian women insisting on transferring me to someone for an insurance quote. Every time I block an area code and prefix they call from a new one. I've emailed The Zebra twice asking them to remove my name and phone number from their database. If you use this company you will have to change your phone number afterwards. These people are evil!
Melissa was very helpful and quick in helping me find the right plan for me and my family. She was able to answer all my questions and said that I can contact her anytime if I want to see if I qualify for better deals.
Coming to the zebra was a new experience for me. I'm happy to say due to your customer service and the attentiveness of your staff. I was very pleased with the service. I will recommend the zebra to as many people as I can thank you again for taking such great care of me
She made me feel like I was good with the options around me that she found. I bought the lowest priced one and got away with a sub 300 payment a month. She is the best. Ty so much christie she needs a raise
I had a great experience talking with my person. He helped me get the insurance that was affordable for me and my fiance. He talked me through what I did not understand and made sure I understood. I will definitely be staying with them for a long time.
My agent, Ty, provided one of the most outstanding experiences purchasing my auto insurance policy! Excellent communication skills matched with a fantastic personality which made for a really smooth transition.
Weird agent said she would remove something from account then after the payment went threw informed me she could not and would have Someone call me back? I don't know if agents child in the background had her discombobulated
Thomas was excellent agent he was very helpful finding me affordable insurance thank you soooo much
Thank you, Caryn, for taking the time to write a review. Smart shoppers compare rates to save money and that's exactly what you did! I'll pass your lovely compliment back to Thomas and the team. We hope we can support you again with 5-star service the next time you compare rates.
From the business
The Zebra is the nation's leading, independent insurance comparison site. With its dynamic, real-time quote comparison tool, consumers can identify car and home insurance companies with the coverage, service level, and pricing to suit their unique needs. The Zebra compares multiple insurance companies and provides agent support and educational resources to ensure consumers are equipped to make the most informed decisions about their home and auto insurance. Headquartered in Austin, Texas, The Zebra has sought to bring transparency and simplicity to insurance shopping since 2012 — it's "insurance in black and white."
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Nicky, we hate unsolicited messages just as much as you do! You’ll never receive any calls or messages from The Zebra that are not directly related to your policy and transactions with us. We take your privacy seriously. You can opt out of all communications with us and delete all of your information here: https://www.thezebra.com/privacy-request/. We're sorry that you've had this experience with spam calls, but it was not us. - Dani P.