thredUPReviews 6,181

I love the concept behind this website. However, the business side is lacking. Right now they are experiencing a major delay in processing bags, yet they aren't telling people until after they have sent the bags in, nor are they doing anything to prevent the back up. For whatever reason, they also only allow one account per household. I'm not sure what the point of this is, and coming from a household with multiple adults, we don't want to share an account to shop on this website.

I sent them a bag full of expensive cloths with no stains nothing a pair of little girl jelly brand new with tag. First they got the bag at the end of June and in July I got an email saying they were running behind from the owner saying I would get my money by aug. Well they finally sent me an email that they were happy to give me. 85 cents. The cloths I sent them had never been worn. NEVER. This company is about getting free cloths and making a profit off of folks that are expecting a bit more money than the mere penance that they r paying. How dare them insult us. And to top it all off they sent me pictures of my stuff and said they didn't except the brands I sent which were all purchased from a big department store. I did some research and low and behold the same brands I miled in they had posted. DO NOT USE THIS SITE AND GET THE WORD OUT THAT THEY ARE NOT HONEST!

Do NOT sell your items to this site! I've tried selling my clothes to a local thrift shop and not barely anything for them, so I tried thredup for the first time. My bag was received on 7/16/2013. I got an email from the CEO of thredup stating that the processing will be finished by 8/07/2013. I was already impatient about it but I decided to forget about it until the day comes. On the day of the payout date, i check my bag history and I see nothing. I email their customer service TWICE and no response. It has now been five days since I emailed them twice and any professional website would have enough people working in customer service to be able to help me in that time, unless they just refuse to respond to me.
I signed up for the return of the bag if not many are sold, but I may not even get that. Who knows? THEY DON'T TEND TO THEIR CUSTOMERS! Once you send in a bag you're pretty much the last thing they care about.
SO disappointed in this site. Never using again.

I was happy with the order I placed with Thredup.The customer service via email was prompt and courteous. However, I sent in a bag of clothing in early July and it hasn't even been sorted yet. I did receive an email letting me know they were behind. I have sent in 2 more bags and am now wondering how long these will be before attended to. Upon reading the reviews of other consignors, I am really hoping that all the effort I put into these items (washing, ironing, packing) that I can recoup a payout that will make it worthwhile. We'll see.

I sent 3 bags in- one all kids mostly BNWT and a few very gently worn items, one full of women's clothing all business and business casual with a few dressy going out outfits & one mixed bag with whatever wouldn't fit in the other two- I received a $6 credit for all 3 bags combined! I sent in well over $300 worth of merchandise and have seen several items listed on their site that they didn't even credit me for! Huge SCAM crappy customer service.

I have been a thredup user since the beginning and LOVED them at their inception- got great items at amazing prices. Things started going downhill after they stopped doing "boxes". The prices now aren't any better than buying new in a store and they charge shipping on top of it, they rip off customer who send items in and their customer service is a joke!

Don't even think about using this site if you might possibly share 1) a house with someone. 2) a name with someone. Got my order canceled and account suspended because I referred my roommate, who, lives with me! (shocking, right!?). I emailed customer support and my purchase was refunded with NO response. I will NOT be using this website again and I don't recommend you start either. Customer service is extremely sub par and not to mention the photos are washed out and incredibly misleading. Bought a shirt after sorting by color, looked blue as can be in the pictures. Showed up purple. Their business model is failing. Get better pictures and item descriptions and MORE customer service employees.

WORST CUSTOMER SERVICE I HAVE EVER EXPERIENCED. It took ONE WEEK to get an actual real, live person to respond to one of my many emails and phone calls. I was calling about the ONE MONTH it took to "process" my bag. I was also calling about the $6.50 pay out I got from a large bag of clothing. This bag contained kids' Toms shoes (never worn), Marc by Marc Jacobs, Juicy, Levi's, Nanette, etc. they paid me 50 CENTS for a dress. This company used to be great but now they have gotten too big too fast. I will never shop with them again and I am still disputing my "pay out". Please do yourself a favor, DO NOT SHOP AT THREDUP.COM!

I have ordered several items from Thredup and have loved the quality of the clothing. I even ordered something with an imperfection, and still haven't found the flaw. The semi annual sales are great! Certain items can be pretty pricey for a used item and the shipping charges can be a bit much if you don't spend over $50. Overall, I recommend this site as a great way to dress your child in quality, brand named clothing for less.

Thredup is very convenient in regards to sending items in. The payouts are not great. Especially with the new policies. Their prices for buying are not always great especially with charging for shipping. I recommended my mom sending in some clothes. She sent in several brand new with tabs designer label suits for women and her payout was horrible. Their quality checks are great as everything that I have ordered from them has been perfect. Sizing can vary. Overall I have liked the site mainly for the convienence of what little work it takes to consign with them.

I have been with thredup since it was a user based box swap business. Loved it then, and loved it when it went to bag delivery system. Lately I have been less than impressed. I used to get a good value for the clothes my girls grew out of. I usually had 4-5 items at the end of a season that were never worn and I felt I always got a fair price for them. I am less than impressed now. They cut back on the amount of payout majorly and did not say anything ahead of time. I sent 3 bags of used clothes in and averaged $40-$60 per bag. The last bag I sent was mostly new or like new Gymboree and other brand equivalents and my bag was $20.
I have also used the site for ordering clothes many times. I must say that the items are high priced. You can get a lot of the same clothes new at the store on sale for the amount. What I do like is that I can get replacements of items I own already that get ruined. I also think their shoes are a good price as well.
I think they got bigger than they were ready to handle. Yes, I believe that some of the changes are bad, but I also think that they were necessary to keep up with the huge amount of business they have been getting.
All in all, I still use the site for selling and buying. It is still the most convenient way to trade clothes. I would like it better if they went to a strictly consignment style though and only pay for the items that sell on their site at a percentage. This would keep people from sending in junk (since no one would buy it) and keep the prices down as well.

Thred-up is way too picky in my opinion and too cheap. I can make a lot more money going to local resale clothing shops and selling my kids gently used items. I can use that money and buy a lot more gently used good quality kid clothing locally too. Thred-up has a good idea, but I'm not going to put $50-$60 of clothing in a bag anymore just to get $9 back for it and have the clothes that wasn't sold not returned unless I pay 9 bucks to have it returned. Usually if one store doesn't take the clothing another will. So thred-up... no more for me.

I had a really good experience the first time I sent in clothes. I now have two bags waiting for credit. I'm a bit nervous now that I've read the other reviews. I sure hope I didn't get suckered because I've sent a ton of people to this site to buy and re-purpose their items. ULG if they messed this up. I'm also pretty disappointed in their new acceptance policy. Not taking Old Navy items... we love Old Navy. Oh well, I guess I'll see shortly if I stay with the company or not.

Two things. 1) the items I have purchased on this site have been great, quality and value wise. I have no complaints. 2) sending in items is resulting in less and less payout. The company recently changed the policy to not accept clothing that they can't at least list for $6.49. That seems alot for a lot of childrens brands for used clothes anyway. They have made updates such as pay $10 to get the items returned to you that are not accepted and taking pictures of the rejected items so I wouldn't call it a scam that they are stealing all your clothes if they don't accept them like some people think.

Overall, great for buying and just ok for sending items too. Honestly, I was just donating clothing, so even getting $10 for a bag of clothes from thredup is fine with me. If you are looking for bigger payouts do local consignment since keep in mind, thredup pays for the shipping and has employees processing everything which brings down what they can pay you while not going bankrupt.

Thred up is an ok site. It is nice just sending in clothes that you no longer need to get a little money back. And I do stress "little" money back. The payout is a little small. I probably could get more selling on ebay but that takes more effort. I have bought A few things from them as well. The sizing can be mixed up sometimes. I have bought shirts that were supposed to be for me but turn out they are for girls and not womens. That is ok though because I just give them to my daugther instead of returning it. Just watch the sizing when you buy!