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Thrive Market Reviews Summary
Thrive Market has a rating of 3 stars from 2,161 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Thrive Market most frequently mention customer service, grocery store and great products. Thrive Market ranks 3rd among Meal Delivery sites.
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My new customer membership was supposed to come with a free gift, they didn't send it. But the worst part was the TERRIBLE quality of Thrive brand dried organic beans, pinto and great northern. Both bags had to be thrown out, that's how bad the quality was. Wasn't offered a refund for the unusable products or the membership fee. I regret wasting my time and money trying them out.
I love Thrive market their Thrive items are very reasonably priced and they have the best organic and wild caught grocery items on the market! Love how they seem to know just what I need and their recommendations are spot on!
Thank you for your valuable feedback and for welcoming us into your everyday routine. Your support is truly appreciated—thanks for shopping with Thrive Market!
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Thank you for your feedback. We're genuinely sorry to hear you feel this way and take concerns like yours very seriously. This isn’t the experience we want anyone to have. We’d appreciate the opportunity to understand what happened and make things right. Please feel free to reach out to us at help@thrivemarket.com—we’re here to help.
I hate shopping in stores, this make it so easy for me to look at and read labels at my leisure. Thank you
Thank you for your valuable feedback and for welcoming us into your everyday routine. Your support is truly appreciated—thanks for shopping with Thrive Market!
Thrive Market allows me freedom to order pantry essentials AND I get to try new items. With reoccurring options I save extra, which is a huge bonus to a single parent.
Highly recommend and so glad I signed up!
Thank you for choosing Thrive Market and for sharing your experience! We’re thrilled to hear we’re helping you save on essentials and discover new favorites. Supporting you and your family means the world to us!
I have to admit I'm definitely willing to splurge when it comes to groceries, love going to Whole Foods, Sprouts, Nugget Market, Etc. HOWEVER, I decided to try Thrive Market and the whole process has been disappointing and honestly annoying. Just to SEE what products they have you have to subscribe to their monthly subscription, not that cheap at $12/month. (WHICH IS NON-REFUNDABLE) Red flag already. THEN after browsing, there's really not much I couldn't find already in stores at a decent price. I thought maybe to try some frozen foods, since some things actually looked good. At FIRST, you think you only need to buy $65 worth of frozen goods JUST TO EVEN GET FROZEN DELIVERED AT ALL. AND THEN when you meet the $65 mark, they hit you with $19.95 SHIPPING. Absolutely insane and RIDICULOUS. Not to mention some items REQUIRE that you buy 2-4 of them just to order it. This site is absolutely insane I felt like I'm getting charged at every decision. I cancelled my membership and I will not be using this service again. The membership fee is already $12, then you have to spend $65 on frozen foods just to get ANYTHING frozen, THEN pay $19.95 shipping OR you can order $125 WORTH of frozen goods. COME ON. Thrive needs to do better. Include these extra charges and fees in a monthly subscription cost instead of charging at every corner. I made a small order just because I already paid for a membership but I will not be using this service again. Do better.
Hi Stephanie, thank you for sharing your feedback. We’re sorry your experience didn’t meet your expectations, and we understand your concerns regarding the membership and frozen shipping costs. We truly appreciate you bringing this to our attention. Our goal is to be transparent about order minimums, especially for frozen items that require special handling. Our membership is designed to offer long-term savings, but we understand your decision to cancel. We’re sad to see you go and hope you’ll consider giving us another try in the future. Feedback like yours helps us improve the overall experience for all our members, and for that, thank you! If you have any other questions or would like to talk more, feel free to reach out to us at help@thrivemarket.com. We're here to help!
LOVE LOVE LOVE this grocery app! It makes shopping easier, and they have good deals sometimes. At the touch of your fingertips!
We love hearing this—thank you! We're so glad the app is making shopping easier for you and that you're enjoying the deals and convenience. If there’s ever anything you need or any way we can make your experience even better, just let us know!
Site is easy to navigate, prices are decent and the convenience of delivery to my door is a plus, snacks taste great, healthier choices are a plus for my family!
Thank you so much for the kind words! We're thrilled to hear that you're enjoying the convenience, great-tasting snacks, and healthier options for your family. It's wonderful to know the site has been easy to navigate and that you're finding value in the experience. Thanks for choosing Thrive Market!
I subscribe for the lowest prices, choose every 12 weeks and ship sooner if needed, cancel completely if not. Easy. 2 keystrokes! Shop by allergens or pantry type! Lots of healthy gluten free! So easy. When shipping boxes were damaged, I asked for $50 for ruined items and my time. Thrive refunded my entire $119 PLUS gave me $15 credit! No other company does that! It's so terrific to email or speak with Americans! I hate not understanding foreign customer services! I never run out of pantry basics, plus today tried healthy real juice freezer pops with no artificial dyes nor flavorings! Their product wrapping has improved a lot! If you like a $7 latte, try Elmhurst Barista almond milk and heat it slowly! Pour over a dark roast coffee and save $210 a month!
Inconsistent sales, sometimes things are cheaper at the store, very slow shipping. My orders take between 7-9 days to arrive
Thank you for your honest feedback—we truly appreciate you taking the time to share your experience. We understand how frustrating it can be when shipping feels slow or prices don’t always line up with expectations. While we work hard to offer consistent savings across a wide selection of high-quality products, we know there’s always room for improvement, especially with shipping speed and promotional consistency. We’ve shared your feedback with our team, and we're actively working on ways to enhance both the value and experience for our members. If there’s anything specific we can assist you with, please don’t hesitate to reach out to us at help@thrivemarket.com. We're here to help!
The website lags horribly. The search functions and filtering is poor. I really only shop here because members of my family have celiac. If they didn't I wouldn't go through the frustration of ordering off of this site.
Thanks so much for your honest feedback—we’re really sorry for the frustration. We know how important it is to shop with ease, especially for celiac-safe options, and we’re actively working to improve site speed and filters. Your feedback helps us do better, and we truly appreciate you sticking with us. Thank you for giving us a try!
I thought there would be more carb friendly sugar-free items. Will give what I ordered a try and will see jow it goes.
Haven't received yet
Thank you for your feedback! We appreciate you giving us a try and hope you enjoy the items you ordered. We’re always working to expand our selection, including more carb-friendly and sugar-free options, so we hope you’ll find more that fit your needs in the future. Please don’t hesitate to reach out if you have any questions or need help finding specific products. Thank you for choosing Thrive Market!
Although I understand that Thrive tries to be less wasteful and more sustainable, we will no longer be ordering certain things through them due to the fact that they always arrive broken in pieces. When we buy the same products in store, they are never like this, so I can only assume it is because of the way that Thrive packages the goods with absolutely no padding. This is frustrating for us considering the snacks are for our toddler.
Thank you for sharing your experience. We’re truly sorry to hear that your items arrived damaged, especially since they were intended for your toddler. We understand how frustrating this must be. While we strive to minimize waste through sustainable packaging, we know product safety is just as important. We’ll be sure to pass your feedback along to our team for review.
If you haven’t already, please feel free to reach out to help@thrivemarket.com so we can assist further. Thank you again for bringing this to our attention and for giving us a try!
I absolutely love the majority of products I've tried. It's frustrating to order and right after there's a sale on the same items! Being out of things is also frustrating, because I want to group items when possible to avoid the shipping charge. There was a recent mistake for which they issued a "gift card code". I did a new order and tried to put the code in, but it wouldn't take the code Thrive gave me. The chat, when I finally got to talk to a live person, assured me the amount would be pre-applied so that when I completed the order it would be applied. IT WASN'T. More chatting, more assurances it would be applied. IT WASN'T. I'm done with THRIVE MARKET. It's disappointing, but I've tried and am more than done. I've cancelled my subscription as of now. Never did get my refund.
Thank you for sharing your feedback with us. We're sorry to hear about your recent experience. This is not the experience we want for our members, and we understand your frustrations. We truly appreciate you giving Thrive Market a try and are sorry to see you go. If you still need help resolving any of your concerns, please don’t hesitate to reach out to us at help@thrivemarket.com. We're here to assist!
I try to buy mostly organic foods and by subscribing and buying multiples of same products i save money too. It is a good way to stock up on dry goods for emergency!
The food is incredible and service is remarkable. I'm thankful I found this food service. Thank you so much
My last frozen order had thawed and been refrozen. I had to throw away some items as I was afraid to eat them. Thrive responded to my concern immediately and credited me for those items.
Thank you for sharing your experience—we're so sorry that happened, but we're glad we could make it right quickly. We truly appreciate your understanding and support! Thank you for choosing Thrive Market!
I keep trying different products hoping to find ones that are of good value, but I've yet to find anything that I love. I joined hoping to find foods that were cleaner and eliminated unnecessary ingredients, but the majority of the foods are tailored to those with food allergies and who are vegetarian/vegan. Most products are not cheaper than the grocery store either.
Thank you for sharing your feedback, and we’re really sorry to hear that your experience hasn't met your expectations. We strive to offer a wide variety of products to cater to different dietary needs, but we understand that everyone’s preferences and needs are unique. If you’d like, our Member Services team at help@thrivemarket. Com can assist you in finding products that better match what you're looking for. We truly appreciate your input and hope we can help you find the items that are the right fit for you!
I am thrilled to have found Thrive Market. There are so many options of healthy snacks for the kids as well as gluten-free options. We love getting our recurring package full of delicious items.
We're so thrilled to hear you're enjoying Thrive Market! It's great to know that the healthy snacks and gluten-free options are a hit with your family. We're so glad we can be a part of your grocery routine with your recurring package of delicious items. Thanks for being a valued member!
Thrive has helped me pick healthy options for my family. We have a low carb and dairy free diet and the selection is wonderful.
From the business
Thrive Market is an online retailer offering thousands of the best-selling healthy, natural products from your favorite brands at wholesale prices. For every paying member, a membership is given to a low-income American family.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We’re really sorry to hear about your experience—it’s absolutely not the standard we strive for. Your feedback about the missing free gift and the quality of the beans is incredibly important, and we’ll be sharing it directly with our team to ensure it’s addressed. We'd appreciate the chance to make this right—please reach out to us at help@thrivemarket.com so we can help resolve this for you. Thank you for giving us a try!