ThumbtackReviews 1,568

Thumbtack used to be good now they are just greedy. When they give you leads from fake customers or customers that misrepresented what they wanted, needing services unrelated to what we offer, Thumbtack resists and refuses to refund.

Absolutely horrendous company. The biggest problem I have at this company I was logged in ever since they launched I had ordered an event coordinator for my wedding a handyman for my house and multiple other jobs. For some reason I got to login the other day and my account has been deactivated so I emailed Thumbtack and they told me that my account has been deactivated for breaking the terms of service. I have never broken any terms of service I've left reviews on the companies and the people that I've worked with and for some reason that's unacceptable to them and for that I would not recommend Thumbtack go with another company like Angie's or something

Requested quotes for a small roofing project where wind damage removed some flashing. Got complaints from some "pro's" about not getting more than one quote at a time because it costs them $30+ dollars for each referral. First two ghosted me after starting conversations, third failed to show up and later canceled, fourth replied and set time, then I was unable to get back in touch through app as it failed to even show that "pro" as part of a project request. No one to talk to at Thumbtack, no way to look up pro's to send a message. Crappy app over all. I have deleted the app and will not use in the future. Because of all the delays I've now got more wind damage to fix.

When I signed up with Thumbtack, I anticipated being charged for connecting with clients who hired my services, with Thumbtack taking a standard commission – a common practice in the industry. However, within less than a week of becoming a Pro member, I was unexpectedly billed $67.29 and $75.29 for merely reaching out to a potential lead who never responded. To make matters worse, I discovered these charges by accident, as Thumbtack failed to notify me beforehand about the steep fees associated with sending a single message.

Upon requesting a refund for these unjust charges, I was met with outright denial on both occasions. Despite reaching out to customer support in hopes of resolving the issue, I was left without any recourse or assistance. Frustrated by this experience and disheartened by Thumbtack's treatment of freelancers, I ultimately decided to delete my account. I am now compelled to share my story and shed light on the unscrupulous practices within their policies.

Cut the grass, pulled weeds, finished with mulch all in 30 min! Did a fantastic job!

Thank you Roberto Lopez from Lopez Landscaping and tree Services. *******226

The last 3 times I have tried Thumbtack, I get pros who initially answer and then either ghost me or make an appointment only to cancel at the last minute. While I sit around waiting, I get a text saying something else came up. We even had one pro come, do half of the job, and then we never heard from him again! Terrible way to treat folks who are actually willing to hire! Will not use again, and I deleted the app.

Used deceptive sales tactics to steal from us. We regret ever giving them a try. They are worse than any platform our business ever used. We do not recommend them.

Charge for leads that are unresponsive or don't even look at messages. No way to validate leads are legitimate, even received some with identical information from different cities and states. Customer service cares very little about the pros on their platform. Is a falsely promoting those who pay more versus those who actually perform, allows for false or fake reviews, and does not inform customers that every pro they inquire with will be charged but instead promote it as a free web site. Company is a scam that prays on entrepreneurs and small businesses.

I am the owner of a contracting company that has been with Thumbtack for ten years, and just recently noticed that license is being shown as not verified. Thumbtack has my license, I have shown them we appear immediately on DPOR as a licensed contractor, and I have uploaded my license twice for them. I was also told that the name on our Thumbtack account doesn't match the name on the license. This is pure laziness on Thumbtack's part. Had they bothered to actually look at the license they would have seen that my business's principal is shown on line one, which is immediately followed by my business's dba. The dba matches the name of our Thumbtack account. Furthermore, the email that was sent me stating this is from a donotreply email, so I have no way of emailing them back. When calling in it's Thumbtack policy that I cannot speak with the verification team.
I have to speak with a low level agent, who is "apparently" is also not allowed to speak with the verification team. They can only pass along messages. How can they possibly fine this efficient? At any rate, the license is still showing as not verified. I was told that the team that handles license verification should need no more than 1-2 business to verify the documentation I provided. It's now been five days! All the while potential clients are seeing my business as not a verified contractor, and I might be losing out on jobs. However, Thumbtack has no issue with me billing for leads. Thumbtack is a very poorly ran company!

Nothing but bad things to said about this company.
When a customer sends a request you'll be charge for responding to the customer but the company will share the same customer with multiple companies at the same time,this absurd competition will make your quote worth the effort.
Stay away from loosing money with Thumbtack

No customer service to speak to other than AI and a bot that simply copies and pastes the help section menu stuff we have all read many times. Bullied into signing up for the auto book which charges 3 x the amount of a normal lead just to land a lead. Then if the customer cancels the auto booking, then you're out that money because they're not going to refund you. Thumbtack is no longer about supporting the Prose and helping customers find good pros now it's about a money grab with horrible customer service. If you could even say they have customer service. I don't know if it even qualifies I used to really enjoy them Tak it was a great platform to build and grow, your customer base however, they have grown so much they have abandoned their pros and were now a dollar sign to them. Really sad.

As a consumer, horrible experience, also hearing the same feedback from the biz owner.

I provided the 'top pro' with a pic of the work, '1' single pole light switch replacement - I provided the material, new switch and plate = all labor job. His advertised rate was $50/hr. He accepted the work, no estimate or contract, scheduled and completed the job and as expected, finished in ~30 minutes. He then messaged me and said ok, the bill is $120?! He proceeded to tell me that I'm stealing because I would not pay 2.4x higher than his advertised rate. False and deceptive advertising is illegal on a state and federal level. He admitted the work was only labor, but cried about Thumbtack fees and how long it took to get to the job - how is this my problem?

After waiting nearly 3 weeks to talk to a human to address this disparity, Thumbtack support totally passed the buck and said hey, not our problem; yet they facilitate the advertisement of rates that are entirely misleading.

I paid the 'pro' his hourly rate and the Thumbtack fee they hit him with, $70 in total. In turn, the 'pro' responded to me and accused me of stealing because I refused to pay $120...? Avoid frustration and avoid this platform, total joke.

My experience with Thumbtack was as a business owner.
A couple years ago, when we started working with them, they would send acceptable leads with good conversion rates.
Over the past 8 to 12 months, things have been changing, negatively.
We now receive what they call "qualified leads" who whin't read messages, answer calls or even have a mailbox set to leave a message)
Despite these qualify leads, I'm still being charged. Thumbtack's policy towards professionals makes sense whatsoever.
They used to have an acceptable customer service operation where you were able to talk to a real person who would at least try to get a solution or explain to you why they couldn't accept a refund request.
Now, it is impossible to talk to a person on the phone and can make you wait for hours on hold, and nobody would answer or get back to you.
The way they assign prices to the leads lack of any reasonable logic, as there is no possible way to know how much each one would cost or the chances of someone acquiring a service or how much they have to pay for it.

I am frustrated because of the poor customer service. When I started with thumbtack over five years ago I could make a call and receive assistance. There are issues that are not found on the robotic troubleshooting methods. I am constantly paying for regular house painting leads and I am a muralist. I am also paying for sign painting leads and I am a muralist. Thumbtack needs to screen people better.

I'm writing to share my experience with www.thumbtack.com as a business owner. While they originally delivered qualified leads with good conversion rates, things have changed significantly in the past two years.

Currently, I receive one qualified lead per month versus four "doubtful" leads who don't engage (read messages, answer calls, etc.). Despite these low-quality leads, I'm charged between $28 and $98 each.

Thumbtack's policy towards professionals has become unfair. The "zero refund" policy for these unproductive leads makes it a gamble, and achieving high visibility requires allowing them to charge you hefty per-lead fees. If you refuse, you're buried with no leads.

As a small business, I spend $800 monthly on Thumbtack, but my conversion rate has plummeted from 80% to a mere 20% in two years. While I still receive a few good leads, it's a significant financial burden.

Given my membership-based service model, I can absorb this cost. However, I urge businesses without similarly resilient models to stay clear of Thumbtack. Their current practices could leave you financially strapped before you even turn a profit.

In short, unless your business allows you to weather these questionable leads and high costs, avoid Thumbtack.

Thumb tack constantly charge me and three other people for one lead. The first contractor may accept job, the other two contractors are charged for doing the job as well. I added card to account so i could receive payment i thought they would subtract for the amount customer would pay me to do job. Instead thumbtack subtracts the money from three people upfront it don't matter who get the job. Added a card to receive payment they started hitting my card rapidly for leads. I stayed on for one week before it began to seem more like i was being scammed. Noon was answering than they would send you to look at job that you don't get paid for although you clearly added to your account that there will be a charge for estimate. You will end up $200 short before you can blink your eyes

And honestly if you are a customer just find a local contractor and hire direct. These companies rip off contractors so bad they have no choice but to charge a whole lot more money for the same work because this company charges a very large sum of money just to even get a bid and most never pan out.

If you are a contractor just run local ads or find a local company to help you advertise. These companies rip off contractors badly. Each bid that comes out makes them hundreds of dollars and they don't even have to guarantee a customer replies. They got me for enough before I realized how useless they really are. If all good contractors dumped them and all they had left were the conmen (like the people running Thumbtack) then their days will be numbered.

I'm done with their scam.

Is a gotcha!
I had been working with Thumtask for three years and as of September 2023 it has become a blatant scam. I recommend not using it because it is worse than casinos, drugs and alcohol, they take away everything you have.
I'll give you an example: For repairing a switch for a client, Thumtask charges you $69 dollars directly to your pockets, and before that was $6. In a single week in October they took 685 dollars from my credit card and I didn't even earn 200 that week

I wanted to speak with a customer service representative at Thumbtack. I called the phone number that is given and it kicks you over to a text automated assistant. It is impossible from what I have found to reach an actual person when you need help

I was told I had 4 free leads if I advertised my Buisness with them. I was them charged over 300$ in a week for extremely small jobs that I couldn't get to because of the weather. They charged me 75$ FOR ME TO RE-LIGHT A WATEE HEATER! Meaning I make 0 profit. Then I ask customer service what the heck and Mr YAS (that's his name) says I shouldn't have set my limits as high as I did hahahah! I've been in this business for 16 years buddy. I'm furious.