ThumbtackReviews 1,568

So I got 3 different customers sending me a msg regarding appliances repair. Each of them send msg to few different pros as well. Neither of them ever responded me but I was charged for each of them. I paid total 35.44$ for nothing. I don't count it as a lead cause I never got the answer for my question. I don't even know if this is a real person. But here is the fun thing. Thumbtack charged all 5 pros for the lead. That's quite awesome way of making money, just charging people who's actually work hard with their hands. Doesn't matter if that person never even hire anyone, you got you 100$ for him asking questions on your platform. And when you wanna ask support some question, appears, that they don't have anyone on the phone! WHERE IS THE MONEY GOING IN THAT CASE?!?! Bunch of scmbgs

The photos are a few examples. Notice the amount I charge for my job and how much they autocharged me. I do not get to pick my jobs. They may not be suitable for me and I'd NEVER approve of doing a job for 10% of my cost. I am the one with the insurance, liability, overhead and they offer only a platform with no sales support and no customer service over the phone. So what are they charging for? Total scam. I've reported these charges as fraudulent on my credit card.

I am a handyman on thumbtack, they changed there pricing structure so you are forced to take bookings at the customer request, but i believe that they trick the customers into booking so they charge you triple the cost of your past lead fees. Before if you miss a lead you can absorb the cost, now your average cost is $36 per lead, no more $9, $10 leads, they tripled the cost. Today alone they gouge me for $283 in leads, one person only booked me, yet she would not even answer the phone, nor text, nor any response, that lead cost $69, now i have to beg for my refund which takes 2-3 days, but they take 5.
Today alone i paid in fees $283 with no sales to show for it.
In the beginning it was great, the lead prices were fair, you can absorb losing leads, but not anymore, in the last two weeks they stole money, overbooked when i would get a lead for a full day, they would still book within the time frame, be it so i could have shut the service down, but sometimes your so busy with trying to help customers that you might not turn off phone. God forbid you leave it on at night, then the customers never respond but you pay for it.
I don't understand why these lead companys get so greedy, shut out the little guy and force them to work for nothing.
Leads work, its nice when a company provides them, its unfortunate when they change to force you to do a service that does not work for you in regards to the booking service.

Leads are over priced, their customer service is patronizing and disrespectful. They will not work with you on anything and are intentionally misleading in how they handle leads and pricing.

I have been on Thumbtack for almost 2.5 years. I have been a victim of paying for fake leads that are created by their fake-lead department, I have been sent (and paid for) leads when I had BLOCKED my calendar for vacations or other reasons... I have been sent "customer support surveys" when NOBODY contacted me. I have been a victim of people with an agenda to post negative reviews (either the competition or someone deranged). YOU HAVE NO DEFENSE against crazies or Thumbtack itself. They do as they please. I am amazed that not a single state attorney has looked into their business practices! I am a top pro but I cannot talk to a single human being with a pulse timely when I have any issue. Even though they get tired of telling you that you have priority support! NONEXISTENT. Bottom line: stay far far away from this rat's nest

Please stay away from thumbtack, they are rats where they charge you for fake jobs and pose as clients. Sometimes they are people from Google Server. They will do anything to keep all your money. At first, they can give you two or three jobs where it is not even safe. That you are going to get it and then they start putting fake clients where their phones don't even work and they don't return messages either and those who speak well about the application are the same ones from thumbtack who pose as workers …. Runnnnnnnn awayyyyyyyyyy

The only people making money on Thumbtack is Thumbtack. Charging ridiculous amount of money for small jobs that never pan-out to customers who probably don't exist. Advertising on the side of your vehicle is cheaper and brings in more money. After 3yrs as a Handyman on Thumbtack,there's No doubt they should be investigated for fraud! Tod.L Eastside Property Maintenance llc

I have finally figured out how they generate the fake leads, (I also called them ghost leads) yet technically Thumbtack can say they are not fake. When a customer goes on the site and chooses the pro that they want, in order to proceed when that Pro responds, Thumbtack forces the customer to choose two or more other Pros to contact first. Unfortunately those other Pros are now paying for a lead that will go nowhere and the customer is being hounded by Pros that they were not interested in. I have confirmed this with some of my customers and seen a customer review online that echoed the same experience. The only one that wins here is Thumbtack. It's even worse now that we are forced to accept instant bookings against our will. I had someone view my account as a customer to see if all of the options...instant booking, request a quote, check availability, were showing. Funny thing is that instant booking is really the only option easily available anymore. Go figure! So instead of just being honest and saying they're going to up our lead prices, they pretend to give us an option that doesn't work for everybody so that they can double or triple the cost of leads now. So now we're getting fake leads for double or triple the cost of the previous leads. And if the lead is fake and it's booked on your calendar you cannot get it unbooked and so therefore no one else can book on that day. This whole system is a huge mess.

I have had some really great customers come from this site but that does not justify the amount of money that, in my opinion, has been stolen from me from these unethical practices. It's such a shame that somebody cannot take this over and run it right. It really could be a great platform for small businesses but I do think that many will leave with this instant booking nightmare that they have forced up on us.

TERRIBLE COMPANY. WE ARE A REPUTABLE LICENSED EXPERIENCED PROFESSIONAL CONSTRUCTION COMPANY HAVE COMPLETED CONSTRUCTION PROJECTS SOME COST IN THE $30,000.00.
A CUSTOMER DID NOT LIKE OUR CONSTRUCTION INDUSTRY AVERAGE PRICE FOR AN INITIAL CONSULTATION AND STARTED LYING ABOUT THE COST OF OUR SERVICES WHICH WERE ALL CLEARLY DETAILED WRITTEN IN THE ORDER SPECIFYING WHAT WAS INCLUDED AND WHAT WAS NOT INCLUDED. CLEARLY THE CUSTOMER A WOMAN ABOUT 50 YEARS OLD DID NOT READ THE ENTIRE ORDER BEFORE PAYING AND LATER ON MADE ASSUMPTIONS OF A CONSTRUCTION INDUSTRY SHE IS NOT SPECIALIZED ON. I AM SICK AND TIRED OF PEOPLE WHO INCORRECTLY MISJUDGE. BUT HEY AN INCORRECT 1 STAR REVIEW FOR A 1 STAR REVIEW. SUCH AN INMATURE GAME. WE WAISTED TIME CREATING OUR THUMBTACK PROFESSIONAL ACCOUNT FOR NOTHING; DO YOU REALIZE TIME IS VALUABLE? IT TOOK US OVER 2 WEEKS TO FILL OUT ALMOST EVERYTHING ON OUR THUMBTACK PROFESSIONAL ACCOUNT FOR THUMBTACK NOW TO DO AN INCORRECT MISJUDGEMENT AND DELETE OUR THUMBTACK PROFESSIONAL ACCOUNT. OUR DELETED THUMBTACK PROFESSIONAL ACCOUNT STILL SHOWS UP IN GOOGLE AND WHEN SOMEONE CLICKS IN IT, IT LOOKS AS IF OUR COMPANY IS A SCAM AND OUR THUMBTACK PROFESSIONAL ACCOUNT WAS SUSPENDED. SICK OF PEOPLE. BUT NOTHING WILL EVER CHANGE MY MORALS. THE CUSTOMER WHO LIED REQUESTED A NEW FULL 3D INTERIOR AND EXTERIOR DESIGN SERVICE FOR A 9,000 SQUARE FEET LOT HAS A 3,000 SQUARE FEET PROPERTY IN IT; NOW YOU TELL ME HOW MUCH DO YOU THINK THIS SERVICE WOULD COST?. MIND YOU THE SIZE OF THIS LOT AND THE CUSTOMER WAS EXPECTING US TO CHARGE THE CUSTOMER LIKE $3000.00 OR $4000.00 FOR A NEW FULL 3D INTERIOR AND EXTERIOR DESIGN SERVICE. TO ADD ON THUMBTACK THE CUSTOMER NEVER PAYS TO GET A CONSTRUCTION PROFESSIONAL BUT THE CONSTRUCTION PROFESSIONAL DOES PAY PER CUSTOMER ABOUT $35.00-$100.00; SO WHY IN THE SKY WOULD THE CONSTRUCTION PROFESSIONAL BE WRONG WHEN WE ARE THE ONES PAYING HERE? -6 STAR REVIEW TO THUMBTACK. BE AWARE OF THE TRUE SCAMMER OF THUMBTACK. THUMBTACK HAS A LOT TO LEARN.

Booked a photographer thru Thumbtack. The session was cancelled due to force majeur. Rebooked the session. Few days later he did not reply to the emails or the texts. Days later he replied he was out of country. He did not refund us the money. Called thumbtack they said they are third party and they cant do anything. Then why are we booking thru you! A rip off!

Thumbtack charges me $180 for 2 jobs I didn't even get told them I didn't make any money didn't offer me a refund as a struggling American this saddens my heart that I trusted thumbtack with my card info for them to keep charging me and still want trying to charge me before I Locked my card I had to call my bank to report them but thumbtack doesn't refund you like they say for jobs you do not get I THINK THEY SHOULD GO OUT OF BUSINESS THEY ARE REALLY SCAMMERS READ REVIEWS……. Because I wished I would have before using the app to make money as an at home mom which they take advantage of you.

I booked movers via Thumbtack, and during the move, they caused damage to my refrigerator and flooring. Contrary to what they claimed over the phone, it turned out they didn't have insurance.

When I reached out to Thumbtack to claim their Guarantee, as I'm a member, they denied my request. They cited the lack of an itemized scope of work, which seems unreasonable because property damage should never be part of a legitimate moving company's service.

I feel the guarantee offered by Thumbtack is misleading and heavily biased in their favor, leading to a high likelihood of them not honoring it.

0 STARS! Poor lead generation. Charges out the butt for leads, customers cancel and then the company can't refund the money. Charges such a high rate for leads, the customer ends up having to take the cost or the jobs aren't worth doing. Customers make fake leads then we can't get refunded from Thumbtack. List goes on and on. What a poor performance from this lead gen company. DO NOT DO BUSINESS WITH THIS COMPANY. THEY WILL LIE, ROB AND STEAL YOUR MONEY! Save your time and go to Angies or someone else!

My research firm was fraudulently induced to provide highly proprietary information with the oral understanding of the fee my firm would be paid. They then used that information generating over $100,000 in profits for itself. They told me they had no intention of paying the agreed upon fee or any fee at all.

Be particularly leery of their deputy general counsel Matthew Fairty, who, based on the above described experience, I have concluded is a bona fide devious cheat and liar.

I hired movers through Thumbtack. The movers overcharged my credit card by $500.00, broke an antique chest, and still Thumbtack did nothing. The mover told me it was $135.00 per hour, no matter how many hours. In actuality, they charge $202.50 after 8 hours, and when I asked, he specifically stated it was $135.00 per hour, no matter how many hours. Their guarantee is complete CRAP, and the customer service "specialists" are as coherent as a turd! Stay away!

I've had excellent service from my Thumbtack projects, but learned a good lesson; when you are quoted a price ensure to ask if it's for the entire project, or if you are going to be charged per hour. Ensure to ask upfront before committing

Corporate greed for maximum profits and control have both ruined thumbtack services for pros. I called it a few years ago, knew it was only a matter of time. Oh well on to the next. I've along with many have outgrown them. They will sell their company or go under within next couple years.

They create duplicate accounts to sell duplicate leads to people, and when you request for a refund that was paid twice. They say they won't refund you. Thieves.

Thumbtack, is an unscroupoluos cash cow who does not care about their professionals.
I have dealt with thumbtack for about three years on and off. Each time I went back, I thought things would be different.So every year when I deactivate my account, I no longer have access to print out my receipts. So, trying to reach someone(person) is a total NIGHTMARE! I have never been so frustrated in my life dealing with cuisomer service. My experience as if I were dealing with thumbtack so far has been unscrupulous. The last draw is when I actually called a *******769 number and to my surprise someone answered, but quickly told me that he would transfer me over to someone who could help me. Well back to the recording and the unreachable.They finaly responded with someone overseas. The young lady genuinely wanted to help me, but it was clear to me, when I got off the phone with her, I could not retrieve my information from the app. My last client with Thumbtack cost me $128, because, for some reason, since the client checked monthly, which is all they solely rely upon. Which turned out to be a mistake, because the client did not click monthly. So needless to say the job cost $150. So, I lost 100%.
Anyhow the biggest issue that I have is that thwy do not care about their contractors and professionals, people can write anything they like about us, and they erase our response, and tell us that they cannot take down the cusomer review. All I can say is unscrupulous.

This company is cheating and making money without providing to their own customers. The thieves! The leads are unreal, the customer phone numbers they provide are fictitious!