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TJ Maxx Reviews Summary
The company enjoys a mixed reputation among customers, with positive sentiments highlighting the quality and variety of products available at competitive prices. However, numerous reviews indicate significant dissatisfaction with customer service, particularly regarding online order fulfillment, long shipping times, and complications during returns. Many customers expressed frustration over unhelpful staff interactions and poor handling of defective items, which detracted from their overall shopping experience. This feedback suggests a need for improved training for customer service representatives and more efficient processes for managing online orders and returns to enhance customer satisfaction.
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Fashion and Home Goods selections are always different and well-priced.
I love TJ MAXX which is related to Winners in Canada. Only complaint is the removal of plus sized clothing from Winners. Boooo!
My visit to T. J. Maxx today was extremely frustrating as there was only 1 rack of clothing for PLUS size women. One side of the rack was clearance crap and the other side of the rack was 1/2 for tops and the other 1/2 for bottoms. However there were 3 aisles for pet supplies. Although I am a dog lover, I think the parent company should put the pet stuff in their HOME GOODS shops and inform their buyers to get with the times. As I was standing there waiting to purchase stuff for my husband (nothing for me) I noticed about every fourth shopper that day would be looking for PLUS size clothes. When I was skinny, I looked good in everything. Now that I am PLUS size, I am willing to pay more for designer clothes to make me look as best as I can. Too bad there is nothing to spend my money on at T. J. Maxx. There are now famous PLUS size models and designers are finally making clothes for larger women as well as svelte women. I'm wondering if T. J. Maxx has any PLUS sized buyers who could have a voice for us larger women? I read what the news is saying about retailers having a tough time. Why not listen to your customers and help yourself move into a more competitive environment? The Corporate number is *******299 if you want to voice a concern. By the way, we hate polyester clothes and would like to see natural fabrics that are flattering styles.
I have shopped at this place for years. I have literally bought thousands of dollars worth of merchandise from them. I have returned few items and have never asked for a price match until about a week ago. I bought a pair of leather pants from their online store and just a few hours later they had been marked down $50. Because I had just ordered them, I wrote and asked for a price adjustment. No response. I also asked that if they did not price match, to please let me know and I would just order another pair and return these. I wrote them 5 times and still no response. They finally emailed me after a week and told me I was out of luck. That was it. I tried to order another pair, but of course they were gone. So this is the way they treat a good customer? I don't think I will be going back.
Love the housewares department where you can get BPA free Sistema storage containers for half the price. Great place for deals.
My sister and I always go here because we like the clothes. Nothing bad about them at all.
This store is still over priced and last time I was in the store, it was a mess stuff every where nothing where it should be disappointed
My go to buy handbags and shoes at great prices. I check often for new items. I buy luggage and bedding at discounted prices on top brands. One of my favorite stores.
It's fun to search through changing inventory to find just the right thing at affordable prices. Highly recommend. Good variety.
Purchased a runa/wrap late this fall as I've tired of jackets and sweaters. Received many compliments on this purchase and was very pleased with its quality.
TJ MAXX is a great way to get good quality name brand items at a discount. You have to search through but you can usually find what you need.
My go to place for bedding and Home Decor! Enjoy!
T J Maxx gives me everything I want and need: Quality name brand items at affordable prices. Great store where I can find stylish shoes, clothing, jewelry, products for the home and much, much more. Love it. So does my all members of my family.
T. J. Maxx can be a hit or miss. I will say on my last visit I was able to find the perfect pair of Michal Kors sandals for $35 and some nice kitchen items! Very pleased!
High end -- low end -- doesn't matter -- it is THE place to shop in OKC for the absolute best price for $19 -- $400 purses. I was a shopper for years in NYC at Loehmann's and this is on a par with that. I think it's the best thing in the store and is the main reason I will drive across town. Love TJ.
TJMaxx is such a terrific place to get all kinds of stuff. I scored some very different dog toys & treats as well as several fleece blankets, trats for his stocking & my favorite socks & gloves. As well as a great deal on my slipper boots!
They send emails with free shipping all the time which we know is very important. Their site has limited items but still great selection.
So far the items I have seen on the site are not as good as the items I find in the store. And some good things in the store aren't on the website that I can see.
When working i used to go shopping at T. J. Maxx with a friend and get what i wanted to buy and go up to the cashier and come to find out some things were on sale. Nice things i would find for my home.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members