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TJ Maxx Reviews Summary
The company enjoys a mixed reputation among customers, with positive sentiments highlighting the quality and variety of products available at competitive prices. However, numerous reviews indicate significant dissatisfaction with customer service, particularly regarding online order fulfillment, long shipping times, and complications during returns. Many customers expressed frustration over unhelpful staff interactions and poor handling of defective items, which detracted from their overall shopping experience. This feedback suggests a need for improved training for customer service representatives and more efficient processes for managing online orders and returns to enhance customer satisfaction.
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I like the variety of merchandise they get in, but still a bit pricy on some clearance items. All in all a great store.
Could keep their stores cleaner and less cluttered.
I am a name brand shopper with a champagne taste and beer budget! My kind of store including Marshalls and Home Goods!
Love shopping here! Always find something unusual, it's like a treasure hunt!
Great for clothes, prestige skincare, home decor and furniture (although some of the furniture can be a bit pricey)
Known in the UK as T K Max. They are a buying adventure like hunting for buried treasure - wonderful.
T. J. Maxx ROCKS for really great prices and new styles
I love TJ Maxx. This store is much better in person than online. I am handicapped so I do much of my shopping online, but when go out this is one of my favorite places that I like to visit.
The store is good, just check all things, sometimes they are broken, ripped, damaged.
Don't use store credit cards, or gift cards. TJ max does not protect consumers. I had 770 dollars on my store credit card, next time I came to the store, it was 0 on the card. I live in NY, somebody in Georgia used up my card, and customer service said they are not going to return my money, because it is not credit card. I used this card only 1 time and only at register it was seen by a sale person. Go and figure who could use my card number.
Tjmaxx is now online! I am so excited this is amazing! One of my favorite stores!
LUV LUV LUV. Bargain High end shopping! & Now online too!
I love this store I always find something to buy when I go here:)
Great Place & Employees are so nice
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members