On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
The company has garnered a mixed reputation, with many customers praising the quality and style of its clothing, often describing items as well-designed and flattering. However, significant concerns have been raised regarding customer service, particularly in relation to delays in processing returns and refunds, as well as difficulties in reaching support. Customers have expressed frustration over inconsistent sizing and the lack of timely communication from the company. While some shoppers appreciate the product offerings and reasonable prices, the overall sentiment suggests that improvements in customer service are crucial for enhancing customer satisfaction and loyalty.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
My go to place to find item for casual events and everyday. Their staple pieces are always on point. However, time to time I'll receive a piece, that must have snuck past the buyers. Recently, the Quilted Funnel Pullover. Perfect look, but terrible fit. Still, it's the price of the convenience of having clothes delivered to your door.
I have never really worn dresses as I didn't think they fit my body type Absolutely love these dresses A-Line style I ordered sized down S and they fit great!
I purchased a couple of dresses in two sizes. Thought the quality was very good. I returned the dresses that didn't work and the process was extremely easy!
The clothes are beautiful: the fabric, colors and styles are lovely for coastal SC weather and the fit is fantastic! I have had a few missteps with size but the excellent customer service team has worked quickly to get me the correct size and the return process has been efficient and easy. I have started a nice collection of their pieces which I will continue to grow.
Love my new beach hat, cute & comfy with nice size brim to cover my face!
This is my second purchase from Tuckernuck. The quality of their clothing is absolutely the best. I first bought a dress that I adore then found this eyelet top. Love, love and plan to buy more.
The product was delivered quickly in nice packaging. I needed a different size. The return process was very easy and quick. The new size was delivered quickly.
It's been 2 weeks and my order hasn't shipped yet. When I emailed for a status update instead of a reply I received a tracking number. That was several days ago and the number still isn't related to an actual shipment
I really like shopping with Tuckernuck as I recently moved to an area that doesn't have many good options for in person shopping. I love that I can order and receive my items quickly and enjoy free shipping on the delivery and returns. This is probably the number one reason why I now shop there more than anywhere else.
Tuckernuck not only has the best classic clothing line but the customer service is great! So helpful whenever need! Super quick shipping and easy returns!
Package was not initially delivered to me. I reported it missing immediately. Fast response from customer service. Dress was left at neighbors who delivered it to me.
I've ordered three or four dresses this summer, from casual to dressy. Love the fit, styling, color, washability.
I ordered a close out item that is too small on sleeves to wear, and I can not return it, which is sad.
Unfortunately both of the items were too small in the bust. They fit perfectly everywhere else. I am only a C-cup so I was very surprised the fit was off. I love the style of both of these dresses but sadly I had to return them due to the chest being too tight. Another two inches and we would have had two winners.
Love, love the styles though. Thank you for the easy return process.
Great dress however it doesn't fit right. I bought the exact same dress in another color and it fit perfectly so I decided to buy a different color and it doesn't fit. Very disappointing, especially when you spend $200 for a dress
Fast shipping and real customer service! A favorite place to shop online.
I emailed a question and heard back with a resolved issue so fast!
I've purchased several tops from tuckernuck and I've not had to send anything back.
Highest of quality and all items I've ordered fit TTS.
Great staple pieces for my closet.