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ToysRus Reviews Summary
The company's reputation is mixed, with notable strengths in product selection and knowledgeable staff, particularly in-store. Customers appreciate the variety of toys and items available, which are often hard to find elsewhere. However, significant concerns arise regarding customer service, particularly related to shipping delays, poor communication, and inflexible return policies. Many customers report frustrations with damaged items, unfulfilled orders, and a lack of timely support. Overall, while the company offers a diverse range of products, its customer service practices and fulfillment reliability require substantial improvement to enhance customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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Bought some toys for my brothers they were really happy with it and looks like it is made from high quality mats for how resistant they are The emails kept us up to date and we liked the fact we could track the order and it gave us good confidence. We also saved over £200 so what a bargain!
Toyrus is super, and I'm anxiously waiting for them to come back.
I liked the nearby store that's no longer there, but prefer the website so gifts can be directly shipped.
Prices are higher than amazon or other online stores. But it has everything I need for my kids. Toys, newborn needs, nursery decorations.
Don't go here, especially not with your kids... You'll end up having too much fun and then your child will want everything there and it's hard to say no!
The store is an amazing place to shop but sadly all the location around me have went out of bussiness. They have grrat prices on all of their products and they are my go to store for birthday and Christmas shopping.
I bought a Barbie for my niece which it was sold out everywhere. And I found it on this store! They have all kind of toys for kids. The only thing is that sales assistants seem a bit lost when you ask them for a concrete item and it's sales season. But apart from that, my experience was a good one. The most important: my niece is the happiest girl with her new doll!
It is good place for kids but it is good place for grown up like me. However, often, the store gets too crowded. You will get jammed like peas in a pod.
They have finally started to get more and better games in their stores and website. This is great because they always have some type of coupon or sale that applies to anything online. Happy customer!
I visited the marion il store i called first then they had my toy. Up on arrival they were great to work with especially KM I been to Evansville IND the day before they where great also
Ordered Items from them for Christmas. Now told Items on backorder and may not come until after Christmas. Called Customer Service, they are of no help and couldn't tell status of most items ordered. Credit card shows charges of $40 dollars over amount order was supposed to be! Whole operation at this retailer seems to be out of control, right hand doesn't know what the left hand is doing. I would recommend using other retailers and avoid ToyRus if possible. Sorry for being so negative, but they don't seem to have their act together.
Their system errors out on the shipping address and now they cant cacel the order or correct the shipping address. What kind of company cant correct a shipping address or cancel an order?! Basically on out my money for the order and there is nothing they can do.
Hope someone at that random address likes the toys I bought them. Was supposed to go to a toy drive at work.
They deserve the bankruptcy they are going through. Good riddance.
I had the worst experience shopping online, in store and costumer service online, Im trying to help you to avoid bad time and bad shopping
I ordered a gift card and it was never received. Maybe lost in the mail, I don't know. It was a nightmare trying to get a replacement or refund. They could not simply cancel the gift card and resend a new one. They promised me a refund but never sent it. I called 4 times and waited a month, finally I just did a chargeback because they simply would not refund me. Lady on the phone said her system did not work with the gift card system, so I would need to be transferred, blah blah, that circus show went on for a month and many calls. I never shopped at Toysrus since then.
SCAM PLEASE RUN AWAYS they steal my money and not prof.
Order before 2 weeks then they cancelling my order then ship one piece
I ordered an item from their site recently for my son's FIRST birthday. I ordered it 3+weeks in advance. I received and email stating my order would be delayed... they provided no reason as to why this was happening. Then they stated IF I did not get the item by AUGUST 8th 2017 they would cancel it on my behalf, and process a refund. My son's birthday was waaay before that date. I was devastated. I then played tag with customer support via emails on canceling the order only to have them demand verification... I SUBMITTED WHAT THEY NEEDED... then they tell me it would take 1-3 days for a refund to be processed if approved! Well then when I say ok please put my money back on my card ASAP before I have to use other legal avenues... WALAH magically my order was shipped... Something really shady there. WILL NOT being ordering from them again.
I love them they are my go to site for birthdays for the little peppole and they can help you with anything and ship really fast and always the right thing never any problems...
Five star all the way...!
All toys R us products are loved by my twins.
We all love your toys. It's fun and enjoyable looking forward to more and more games with my young ones.
This is the best place with lots of toys necessary for a child from the smallest age till 14 years old. My cousin is 9, so I can always find here what to buy for her, even when I'm at a loss and have no idea how to impress her again. With Toys R us it is always possible. She has so many thing from this shop already! I recommend it to others!
We always shop here from all our child needed things to be used while his growing up. We find this place very comfortable from all the this we need from our child.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members