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From the business
Trip.com is a rapidly growing international one-stop travel service provider, available in 24 languages across 39 countries and regions in 35 local currencies. Trip.com has an extensive hotel and flight network consisting of more than 1.7 million hotels in 220 countries and regions and over 2 million individual flight routes connecting more than 5,000 cities around the globe.
Trip.com's world-class 24/7 multilingual customer support, as well as additional centres in Edinburgh, Tokyo and Seoul, help to 'create the best travel experience' for its millions of customers worldwide.
Trip.com Reviews Summary
Trip.com has a rating of 3.8 stars from 2,649 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Trip.com most frequently mention good experience, book flights and many times. Trip.com ranks 9th among Hotels sites.
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Had a few horrible days of an absolute nightmare experience with a third-party hotel booked via Trip and thankfully it got resolved satisfactorily and in a timely manner. Shoutout to Peter for saving the day!
Booking reference number **************)
Мы забронировали отель в городе Дананг, но отель оказался не в Дананге, а в соседнем городе. Заселяться за город где нет магазинов мы не захотели, да и приоритетно бронировали отель в Дананге. В итоге, отменили бронирование, но отель несколько дней не реагировал на отмену и возврат денежных средств согласно правилам бронирования. Сотрудник поддержки Рита смог помочь в ситуации и оперативно согласовать возврат за отмену бронирования. Огромное Спасибо за качественный сервис, лояльность и помощь! Приятно, что Trip.com ценит клиентов, а служба поддержки помогает в любых ситуациях. Сервис по бронированию отелей, авиабилетов и для покупки eSIM смело можно рекомендовать друзьям и с удовольствием пользоваться самому. Спасибо!
Здравствуйте, Ilia P!
Благодарим вас за столь добрый отзыв. Наша команда стремится ежедневно обеспечивать исключительный клиентский сервис. Ваши слова вдохновляют нас сохранять высокие стандарты и вносить необходимые улучшения. С нетерпением ждём возможности обслужить вас во время следующей поездки и искренне благодарим за то, что выбрали нас. Желаем вам прекрасного дня!
I had a problem about checking in and Jaedon helped me resolve the order so quickly and effectively but Jaedon helped me out so well. Great service. Thank you
Hi Tom N,
Thank you for your kind words. We are so glad to hear that you are satisfied with our service. Here at Trip.com, we strive to provide the best customer service experience possible and your feedback is invaluable to us. We look forward to continuing to provide you with great service in the future.
I HAVE BOOKED MANY TRIPS HOTELS, FLIGHTS, TRAINS WITH THE COMPANY AND TODAY I RECIEVED AN E MAIL SAYING THAT MY DIAMOND STATUS IS BEING REVOKED AND I HAVE JUST RECENTLY BOOKED A FLIGHT FROM PHUKET TO MANCHESTER
Dear Craig S,
Thank you for your feedback. Please be cautious and verify whether the email you received is from our official channels, as there may be phishing attempts. If you have any doubts or need further assistance, we recommend contacting our official customer service directly for clarification.
Competitive fares and the website is easy to navigate, Itinerary was issued very quickly and tickets could be verified on airlines website.
Hi Vikram V,
Thank you for taking the time to leave us this feedback. We are delighted to hear that you appreciate the convenience our APP/Website provides to our customers. We are committed to continuing this level of service and providing even more competitive deals and offers for our customers.
We appreciate your continued support and look forward to serving you on your next journey with us. Thank you once again for choosing us.
This is 3rd time I'm booking my trip with trip.com, the whole platform was useful friendly, all the fine print written very clearly and you can't bit the price with others.
Hi Kimi W,
Thank you for taking the time to leave us this feedback. We are delighted to hear that you appreciate the convenience our APP/Website provides to our customers. We are committed to continuing this level of service and providing even more competitive deals and offers for our customers.
We appreciate your continued support and look forward to serving you on your next journey with us. Thank you once again for choosing us.
Rita did an absolutely amazing job. My booking was originally non-refundable, but she went out of her way to help me and successfully made it refundable. I truly appreciate her effort, patience, and support.
Many thanks to Rita and Trip.com for such excellent customer service. This kind of help really makes a difference and builds trust. Highly recommended!
If you want it shorter, more emotional, or more professional, tell me the tone and I'll tweak it for you.
Hi Mayur K,
Thank you for your kind words. We are so glad to hear that you are satisfied with our service. Here at Trip.com, we strive to provide the best customer service experience possible and your feedback is invaluable to us. We look forward to continuing to provide you with great service in the future.
David handled my case efficiently and with great professionalism. His clear communication and understanding made a difficult situation much easier. Highly appreciated.
Hi Veljko Z,
Thank you for your kind feedback. We are delighted to hear that you are pleased with the service we have provided. At Trip.com, we are committed to delivering exceptional customer service, and your feedback is extremely valuable to us. We are excited to continue providing you with excellent service in the future.
Dear Trip.com Team,
Overall, my experience with Trip.com has been very good. However, I would like to suggest an improvement regarding guest details for room bookings.
Recently, I booked three rooms, but there was no option to add three different individual guest names for each room. In some cases, especially for visa-on-arrival requirements, individual booking confirmations with separate guest names are required.
It would be very helpful if Trip.com could provide a facility to add different guests for each room while making a single booking.
Thank you for considering this suggestion.
Kind regards,
Ashwin
Hi Ashwinkumar T,
Thank you for taking the time to leave us this feedback. We are delighted to hear that you appreciate the convenience our APP/Website provides to our customers. We are committed to continuing this level of service and providing even more competitive deals and offers for our customers.
We appreciate your continued support and look forward to serving you on your next journey with us. Thank you once again for choosing us.
I came across Trip.com when I first moved to China. I found that it was, and has been, the easy way to book my flights and hotel bookings when I have travelled overseas or within China. On the few occasions when I have had to cancel or change my bookings, they were able to help. The reviews and availability of the hotels listed are very good. I would recommend giving them a try and comparing it to the way they may currently make travel bookings.
Hi Dean N,
Thank you for taking the time to leave us this feedback. We are delighted to hear that you appreciate the convenience our APP/Website provides to our customers. We are committed to continuing this level of service and providing even more competitive deals and offers for our customers.
We appreciate your continued support and look forward to serving you on your next journey with us. Thank you once again for choosing us.
When I knew about trip.com, I was hesitant at first but after booking almost 8 flights! I was stunned how easy, convinient and cheap the flights are! Amazing prices and never a problem for us. thank you trip 😊
Hi Rima R,
Thank you for taking the time to leave us this feedback. We are delighted to hear that you appreciate the convenience our APP/Website provides to our customers. We are committed to continuing this level of service and providing even more competitive deals and offers for our customers.
We appreciate your continued support and look forward to serving you on your next journey with us. Thank you once again for choosing us.
Trustable, precision and good price travel agency in the world which I am trusted.
Fast, easy and simple to book through the Website.
Hi Ting W,
Thank you for taking the time to leave us this feedback. We are delighted to hear that you appreciate the convenience our APP/Website provides to our customers. We are committed to continuing this level of service and providing even more competitive deals and offers for our customers.
We appreciate your continued support and look forward to serving you on your next journey with us. Thank you once again for choosing us.
This is the first time I get air tickets with Trip.com and find it so perfect, better than all other platforms I've used. The interface is so user friendly that I can make booking and check for any info easily. And the ticket price is as competitive as the others, even better for some flights.
Another great point is that Trip.com doesn't charge me the card transaction fee like the others.
In summary, very pleasant surprise working with Trip.com for this 1st time and will keep staying with Trip.com from now on.
Hi Son Nguyen S,
Thank you for taking the time to leave us this feedback. We are delighted to hear that you appreciate the convenience our APP/Website provides to our customers. We are committed to continuing this level of service and providing even more competitive deals and offers for our customers.
We appreciate your continued support and look forward to serving you on your next journey with us. Thank you once again for choosing us.
When booking an airline ticket, the site threw me back to the search screen on 4 or 5 different occasions on 2 consective days until I was finally able to book the flight. That doesn't take into account the dozens of times I had to search because the price increased as much as $450 - $500. The price I ended up paying was higher than my orginal price.
Dear Marc M,
Thank you for bringing this to our attention. We sincerely apologize for any inconvenience this may have caused. We sincerely apologize for any inconvenience this may have caused. Please note that flight ticket prices can vary due to factors such as market demand, seat availability, and other variables. Consequently, we cannot guarantee a fixed price for tickets, as these factors are beyond our control. We hope you find deals that suit your travel needs.
Best regards,
Grace
Trip.com
Contracted for why I didn't get the price match. No explanation and the agent said I will send the requirement to your email. No sending til now. I still don't know why I didn't get price match.
Dear Nat S,
Thank you for alerting us to this concern. We apologize sincerely for any inconvenience caused. Please be assured that we will check it further and reach out to you directly. Your feedback is highly valued, and we are taking it seriously. We appreciate your patience and understanding in this matter.
Trip.com has made planning and purchasing flights and hotels easier than I was expecting.
I'm greatly satisfied with their transparent pricing and simplicity of different services being offered.
Now it's the first place I go to for travel bookings.
Hi Zac R,
Thank you for taking the time to leave us this feedback. We are delighted to hear that you appreciate the convenience our APP/Website provides to our customers. We are committed to continuing this level of service and providing even more competitive deals and offers for our customers.
We appreciate your continued support and look forward to serving you on your next journey with us. Thank you once again for choosing us.
Du $#*! au départ sans aucun doute fû aux conditions météo pour le premier vol mais du $#*! dur le second vol aussi avant même de rencontrer des problèmes techniques sur l'avion et plus de 2h30 de $#*! à l'arrivée mettant à mal tout le reste du retour…
Bonjour Gregory W,
Merci pour votre réclamation. Nous vous prions de nous excuser pour tout inconvénient causé. Nous prenons au sérieux votre demande, nous allons enquêter sur le sujet et nous vous apporterons une réponse au plus vite. Votre feedback est très important, merci de votre patience et de votre compréhension.
One passenger missed the outbound flight due to transportation delay. Ticket protection was purchased. Please advise on using the protection for rebooking or reimbursement.
Hi Samantha J,
Thank you for taking the time to leave us this feedback. We are delighted to hear that you appreciate the convenience our APP/Website provides to our customers. We are committed to continuing this level of service and providing even more competitive deals and offers for our customers.
We appreciate your continued support and look forward to serving you on your next journey with us. Thank you once again for choosing us.
I used Trip.com to organise my flights based on convenient timing, layovers and price. It was simple and i was able to save lot of time and money thanks to the intuitive flow of the app art every stage of the process.
Hi Raghuvir R,
Thank you for taking the time to leave us this feedback. We are delighted to hear that you appreciate the convenience our APP/Website provides to our customers. We are committed to continuing this level of service and providing even more competitive deals and offers for our customers.
We appreciate your continued support and look forward to serving you on your next journey with us. Thank you once again for choosing us.
Tickets was produced immediately as well as hotel confirmation. Price was cheaper than airline and hotel official website
So far so good 😊
Hi Antonio A,
Thank you for taking the time to leave us this feedback. We are delighted to hear that you appreciate the convenience our APP/Website provides to our customers. We are committed to continuing this level of service and providing even more competitive deals and offers for our customers.
We appreciate your continued support and look forward to serving you on your next journey with us. Thank you once again for choosing us.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Min G,
Thank you for your kind words. We are so glad to hear that you are satisfied with our service. Here at Trip.com, we strive to provide the best customer service experience possible and your feedback is invaluable to us. We look forward to continuing to provide you with great service in the future.