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From the business
Trip.com is a rapidly growing international one-stop travel service provider, available in 24 languages across 39 countries and regions in 35 local currencies. Trip.com has an extensive hotel and flight network consisting of more than 1.7 million hotels in 220 countries and regions and over 2 million individual flight routes connecting more than 5,000 cities around the globe.
Trip.com's world-class 24/7 multilingual customer support, as well as additional centres in Edinburgh, Tokyo and Seoul, help to 'create the best travel experience' for its millions of customers worldwide.
Trip.com Reviews Summary
Trip.com has a rating of 3.8 stars from 2,635 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Trip.com most frequently mention good experience, book flights and many times. Trip.com ranks 9th among Hotels sites.
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Good points: easy to search flight and Hotels. Easy payment system.
Inconvenience: Sometime, ticket issuance takes too long, especially during weekends/off hours most probably due to regional Airlines do not work out of office hour. Had to cancel the issuance through Trip.com as Passenger needs that ticket prior boarding his first-flight of the trip as required by the regulations of entry point. We had to buy from alternate Agency (to get the ticket immediately.)
The reviews and prices for hotel reservations are great and very accurate. The prices are very good. This is true for almost any region in the world.
Hi Anand V,
Thank you for taking the time to leave us this feedback. We are delighted to hear that you appreciate the convenience our APP/Website provides to our customers. We are committed to continuing this level of service and providing even more competitive deals and offers for our customers.
We appreciate your continued support and look forward to serving you on your next journey with us. Thank you once again for choosing us.
การเปลี้ยนแปลงการเดินทางสามารถเปลี่ยนเสร็จภายใน5นาที
เรียน คุณ Waraporn K
ทางเรารู้สึกยินดีเป็นอย่างยิ่งที่ทราบว่าคุณพึงพอใจกับประสบการณ์การจองของคุณ เรามุ่งมั่นที่จะให้บริการที่ดีที่สุดแก่ลูกค้าเสมอ และข้อเสนอแนะของคุณมีคุณค่าสำหรับเรา ขอขอบคุณที่สละเวลาแบ่งปันประสบการณ์กับเรา
From searching to finding great deals, this is easy peasy. It so simple, even for a old fart. Payments are easy to do, once booked, your are updated all the time. Flight changes are a little bit scary, but I booked for 4 months at My destination, a extra day or a day early does not worry me. Just do it. You will enjoy the journey
Hi Stephen K,
Thank you for taking the time to leave us this feedback. We are delighted to hear that you appreciate the convenience our APP/Website provides to our customers. We are committed to continuing this level of service and providing even more competitive deals and offers for our customers.
We appreciate your continued support and look forward to serving you on your next journey with us. Thank you once again for choosing us.
I traveled to Hong Kong to visit my sister for Christmas. Wanted to travel to China and see the country side. She told me to download trip.com and I laughed. Why? I checked all my other travel apps and no train icon button. Trip.com has the train button and bought my tickets and hotel. Now I'm lost here in rural China that serves really spicy food and I don't speak their language. Happy travels!
Hi Johnny L,
Thank you for taking the time to leave us this feedback. We are delighted to hear that you appreciate the convenience our APP/Website provides to our customers. We are committed to continuing this level of service and providing even more competitive deals and offers for our customers.
We appreciate your continued support and look forward to serving you on your next journey with us. Thank you once again for choosing us.
I had a very good experience buying the tickets and booking the hotel. The ticket purchase process was easy and fast, and I received the confirmation immediately. The hotel booking was also smooth, with clear information and no problems. Everything went as expected, and the trip was comfortable and stress-free.
Hi Kanyamart E,
Thank you for taking the time to leave us this feedback. We are delighted to hear that you appreciate the convenience our APP/Website provides to our customers. We are committed to continuing this level of service and providing even more competitive deals and offers for our customers.
We appreciate your continued support and look forward to serving you on your next journey with us. Thank you once again for choosing us.
The ease of use on this platform is greatly appreciated. If there is something I don't know, the AI bot handles the issues in the chat. And if it ever becomes more of an issue, the customer service representatives are incredibly helpful!
Hi Francois F,
Thank you for taking the time to leave us this feedback. We are delighted to hear that you appreciate the convenience our APP/Website provides to our customers. We are committed to continuing this level of service and providing even more competitive deals and offers for our customers.
We appreciate your continued support and look forward to serving you on your next journey with us. Thank you once again for choosing us.
Hotel was not honest with advertisement, so I cancelled my booking.
I requested a full refund but they charge a cancellation fee.
Trip.com came through and resolve issue professionally. I am very happy with Trip.com.
Hi Francisco C,
Thank you for your kind words. We are so glad to hear that you are satisfied with our service. Here at Trip.com, we strive to provide the best customer service experience possible and your feedback is invaluable to us. We look forward to continuing to provide you with great service in the future.
I wanted to amend my hotel booking and the hotel was fine with making the change, yet booking.com would not allow it to happen. They did not contact the hotel to ask them if they approved the change and instead they unilaterally rejected the change, against the hotel's wishes - and of course mine. I contacted customer service to fix this and they told me that they would email within 24 hours. They did not email. I called again and the person had no record of my case or just didnt bother consulting the record. Once I had repeated the problem at length they said they would fix the problem and contact me within two hours. They didnt contact me. They finally admitted defeat and offered me some 'trip coins' to be used for future bookings on their platform, which is completely ridiculous. Why would I use this platform ever again? I should never have deviated from using booking.com. I will never use this platform against and will actively tell everyone I know never to use it. They kept trying to blame one of their workers, who they said went rogue and didnt do what they were told. This sort of blame game is pathetic. It is your platform that I booked this hotel on and if your internal systems are awful that is your fault. I cannot believe that a booking platform refuses to amend a booking even when a customer and the hotel both want the change to happen. How hard is it is to press the 'yes button? If the answer is 'impossible' then this business needs to take a serious look at their processes. Unbelievable. This is both a customer service problem - you tried to blame other unspecified companies and repeatedly didnt get back to me and then offered me 'trip coins' to add insult to injury - and maybe there are also deeper structural problems with this business.
Dear Daniel H,
Thank you for taking the time to contact us. We sincerely apologize for any inconvenience you may have encountered. Please be assured that we will investigate the matter and reach out to you directly. We value your feedback and appreciate your patience. Thank you again for bringing this to our attention.
I came across this website while looking to book a flight. At first, I was unsure, but later realised it's a genuine company. The fares were slightly lower than the official airline website, so I decided to book through them. It turned out to be an excellent experience overall. However, the first-time promo code didn't work at the time of booking, even through the app.
Hi S S,
Thank you for taking the time to leave us this feedback. We are delighted to hear that you appreciate the convenience our APP/Website provides to our customers. We are committed to continuing this level of service and providing even more competitive deals and offers for our customers.
Regarding the promo code issue, we will reach out to you via email with further assistance.
We appreciate your continued support and look forward to serving you on your next journey with us. Thank you once again for choosing us.
I had a very smooth experience booking through Trip.com. The website/app was easy to use, prices were competitive, and the booking confirmation was instant. All details were clear and accurate, and everything went as expected during my trip. Overall, a reliable platform and I would happily use Trip.com again for future travel.
Hi Giriraj Singh S,
Thank you for taking the time to leave us this feedback. We are delighted to hear that you appreciate the convenience our APP/Website provides to our customers. We are committed to continuing this level of service and providing even more competitive deals and offers for our customers.
We appreciate your continued support and look forward to serving you on your next journey with us. Thank you once again for choosing us.
We booked tickets to travel to India from USA. Trip.com was able to find cheapest tickets for us. And it took just a few minutes to find them.
Hi Jayesh S,
Thank you for taking the time to leave us this feedback. We are delighted to hear that you appreciate the convenience our APP/Website provides to our customers. We are committed to continuing this level of service and providing even more competitive deals and offers for our customers.
We appreciate your continued support and look forward to serving you on your next journey with us. Thank you once again for choosing us.
Feels like the site tries to lead you off on a different track from what you originally wanted. Leads you to making mistakes that can't be rectified afterwards
Dear Daniel M,
Thank you for alerting us to this concern. We apologize sincerely for any inconvenience caused. Please be assured that we will check it further and reach out to you directly. Your feedback is highly valued, and we are taking it seriously. We appreciate your patience and understanding in this matter.
Команда трипкома во главе Эванса... самые лучшие и надежные партнеры в моем путишествии..
Hi Anatolii K,
Thank you for your kind words. We are so glad to hear that you are satisfied with our service. Here at Trip.com, we strive to provide the best customer service experience possible and your feedback is invaluable to us. We look forward to continuing to provide you with great service in the future.
The prices offered by Trip.com are hit and miss. It used to be the best among the reputable portals, especially for hotels in China and Hong Kong. Now the prices are consistently higher.
The perks offered are not top notch neither. I have 2 airline lounge passes declined by the lounge stating that the relationship with the supplier has ended. We were not notified and left standing there like fools. How embarrassing.
If no improvements can be detected, I may not be using Trip.com much longer.
Hi Sam L,
Thank you for alerting us to this concern. We apologize sincerely for any inconvenience caused. Please be assured that we will check it further and reach out to you directly. Your feedback is highly valued, and we are taking it seriously. We appreciate your patience and understanding in this matter.
Last minute flight, the only problem was that i could not generate my boarding pass online, i had to go to the counter but general it was fine
Hi Gloria A,
Thank you for taking the time to leave us this feedback. We apologize for any inconvenience you experienced when you were unable to generate your boarding pass online and had to collect it at the airport counter.
Please note that whether online check-in is available for your ticket depends on the airline's policy, and these policies can vary between different airlines and flights. If you encounter any issues in the future, please contact our customer service team—we are always here to assist you.
We appreciate your continued support and look forward to serving you on your next journey with us. Thank you once again for choosing us.
The worse, i will never use this website, i asked for a refund as I cancel it before the flight and since then i havent received any monet back
When you use many of the booking sites you aren't actually dealing with them, you get punted to one of the many travel sites to book. You could even get sent to Trip.
In most instances Trip has prices and options as good or better than most aggregators, and you're actually dealing with Trip.
Hi Peter W,
Thank you for taking the time to leave us this feedback. We are delighted to hear that you appreciate the convenience our APP/Website provides to our customers. We are committed to continuing this level of service and providing even more competitive deals and offers for our customers.
We appreciate your continued support and look forward to serving you on your next journey with us. Thank you once again for choosing us.
Very smooth and efficient services from Trip.com for air tickets and hotel booking
Good deals from hotels due to my diamond membership
Hi Jean Claude J,
Thank you for taking the time to leave us this feedback. We are delighted to hear that you appreciate the convenience our APP/Website provides to our customers. We are committed to continuing this level of service and providing even more competitive deals and offers for our customers.
We appreciate your continued support and look forward to serving you on your next journey with us. Thank you once again for choosing us.
I've had an excellent experience using Trip.com for my travel planning. I booked several flights and hotel stays through the platform, and every transaction went through smoothly without a single hiccup. The booking process was clear, efficient, and user-friendly, which made managing multiple reservations easy and stress-free.
What stood out most was how seamless the communication was. Whenever direct contact with airlines or hotels was required, Trip.com made it straightforward to communicate with the service providers, ensuring everything was well coordinated and transparent.
Overall, Trip.com proved to be a reliable and well-organised travel site that I'd confidently use again and recommend to others looking for a hassle-free booking experience.
Hi Ghassan M,
Thank you for taking the time to leave us this feedback. We are delighted to hear that you appreciate the convenience our APP/Website provides to our customers. We are committed to continuing this level of service and providing even more competitive deals and offers for our customers.
We appreciate your continued support and look forward to serving you on your next journey with us. Thank you once again for choosing us.
The only issue I have with your app is when you put in a request for a desired flight price and ask for a email when that price is available you receive an email stating your desired price has been reached but when you open that email the desired price is still not there and I don't understand why
This has happened to me on numerous occasions now and it's rather annoying
Why bother putting in a request if it's not going to match the request you have asked for
The latest example is a flight from Bali to Perth
I requested on the 26 January at a price of $132 or lower
I received the email saying the price I requested was available but when I opened the email the cheapest price was $177 even though it stated on the email $132
Such a waste of time truly
Hi Paul P,
Thank you for alerting us to this concern. We apologize sincerely for any inconvenience caused. Kindly be guided that the flight ticket's price/availability is subject to change from time to time based on the number of seats left on the airline system. Due to the real-time changes in flight prices and availability, our system automatically refreshes to provide the most up-to-date and accurate information. Thank you for your understanding.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Maung Kyaw M,
Thank you for taking the time to leave us this feedback. We are delighted to hear that you appreciate the convenience our APP/Website provides to our customers. We are committed to continuing this level of service and providing even more competitive deals and offers for our customers.
Regarding the ticket issuance time, please note that the ticketing time needed will normally be displayed on the booking page. You have the flexibility to select the option that best aligns with your preferences.
Also, we are committed to delivering a seamless booking experience for our esteemed customers and making every effort to promptly issue tickets upon purchase. However, the ticket issuance time may be subject to various factors, including the airline, ticket office, and ticket type. Nevertheless, we can assure you that tickets are generally issued before the specified ticketing deadline.
We look forward to serving you on your next journey with us. Have a good day!