UberReviews 1,538

I got charged overpriced for a trip and not being enough, they duplicate the transaction. Be careful with this scam stupid platform, they are such a thieves!

Uber has charged my account 96$ trying to talk to someone and they say I can only order a ride I have to go online for support, I bad part about I use Lyft. Wanted to leave zero stars but wouldn't let me continue

This review is aimed at Uber drivers and I give you the alert to pay attention to the big scam that I just realized as an Uber Eat driver: When the call for a delivery appears on your screen, the rate that you are going to earn appears on your screen. You do the work of picking up the food and dropping it off at the customer's address.
A few days ago I realized (I had not paid attention before and had trusted the application) but I was surprised that all the deliveries I made in three days were half and less than half of what was offered, example: a delivery of $7.28 I received $3.08, another of $9.00 I only received $3.5, so after more than 13 miles and tolls my "earning" would be $2.00, which does not pay for a gallon of gasoline, when I call Uber help regardless of transfer me to more than 4 people and more than 2 hrs, their give me different explanations such as: the client did not give you or regretted the tip; something false since that voluntary amount is after delivery and depends on how you have done your work.
Drivers, check and if someone else is happening to you, make your defenses and make it public since if we multiply these "differences" in the amounts offered and that are charged to users, the theft or scam amounts to billions of additional dollars that Uber makes its drivers… be careful

Charges you one price when you accept the original price given they then add extra charges to your card taking more money for the same ride after they drop you off a 16.00 ride will easily turn to a 27.00 ride without permission the worst company Rob you left and right.

2 of about 5 rides with Uber left me furious. At times poor (no?) English, stubbornly refused to accept that we were travelling in the wrong direction. Another refused to slow down and meet at the agreed address, so that my 93 yr old mother, who has problems even with a walker, could get into the car, even after seeing/TALKING to me ("noh"). Traveled further down the road and stubbornly refused to move back. Then left without us and has the insolence to charge a cancellation fee. We had to call a professional cab company. Still really pissed off.

Last night is the last day of 2023. I was at my friends place went to see a very important person. I have never experienced such bad one until I met this Uber driver. The thing is after he arrived. I immediately came down stairs. And he was very undisciplined. He turns right which will be a very slow way since it is downtown Centre. It will be more traffic jam, since I'm late I ask why you turn this one instead of a closed one. I explained I was kind of late. He immediately angry said "don't tell me which way to go. If you are late. You should come down earlier. Don't let me wait for 5 minutes. He was very rude. I asked why. He just let me get off the car said get off the car. It was very cold. I don't have time to get another one. He was even not care about the complaints. How arrogant he is. He is so rude. I was very disappointed with the service in vancouver right now. People get the most expensive tip and give the very arrogant service even he was a ulber driver. I don't understand. I think it was very dangerous drop off a girl just on the road at night. So everyone if you get this ulber driver be careful, this one might don't have chidren and mother. Since he was racism and he was old enough to know everything. It is a new year. I don't wanna use ulber anymore. I heard from most of my friend. Ulber is bad which I don't believe. Now I realized what driver they used. It is a white telsla with a plate:107H

We set up Uber for the first time and used it right away and our first ride went from $58.30 to $62.80 and then the final cost without the tip ended up at $87.30
These add on charges we were never shown at the start. We thought the cost they show you on each option before you select it was the cost and that's not true. We had a Reservation Fee $18.00 and a Booking Fee $5.25 and
Chicago Accessibility Surcharge $0.10 and another
Chicago Ground Transportation Surcharge $1.13
Chicago TNP Administrative Surcharge $0.02
Be warned, the price is not the price and not worth it. Take a cab instead

My ride was confirmed then he canceled on me,but if i canceled I would of had to pay a fine, which is $#*!ed up

This journey was the worst journey of my life. The name of the cab driver is Balram and his car number is DL1RTB3246. My travel time was 1:50 PM and the date was 30th December 2023. I had booked a cab from Sir Ganga Ram Hospital to New Ashok Nagar. After dropping us at our destination, the cab driver Balram asked me for more money than my bill. We paid him Rs 20 more than our fare through phone pay. His phone number is *******018. But he was asking for Rs 20 more. When I refused, he came out of his car and started talking to me in a loud voice. Still, when I refused to give it, he tried to snatch the mobile from me and started fighting. During all this my mother told me to leave it and give him Rs 20 more. They don't have any respect for themselves. They will spoil your reputation in the colony for just 20 rupees. After this I gave him an additional Rs 20. Then he started leaving and abused me in front of my mother.
So in my opinion going anywhere by Uber cab is not good for you and your family. Neither the cab driver has the manners to talk nor to respect women. Do not book an Uber cab if you are traveling with your family. Otherwise the Uber driver will misbehave with you in front of your family.

Drivers' pay is garbage. Receive a request that takes 20 minutes to go pick them up and when you drop them off you realize you only made $2.50. I would say 7% of riders tip drivers. I was online for eight hours and made $60 minus the $30 I had to put in my gas tank so I could continue to give rides.

Driver got lost, drove around New Cross, late by 17 minutes- we waited on cold pavement.

Driver back seat floor filthy with rubbish and a plastic, dirty shopping bag on back seat which I had to put on the floor - Driver never apologised.

Driver drove off while I was seated in car, door on other side still wide open and my friend had one leg in and was almost dragged and fell onto the pavement and Street had I not shouted to Driver to stop.

Arrived outside home, opened the door and about to get out when Driver said 'its OK, no cars around' which I found sarcastic and feisty. I looked at his face and his eyes were very sleepy, he seemed to be on drugs with a hinted smell of cannabis etc.

I reported this to Uber and requested refund but Uber ignored me and kept asking questions which ivexalready provided.

I will now file a complaint with TfL Taxi Licensing and Enforcement department.

I grabbed a great price on Uber for a trip home $9. As I waited for my ride the driver and car changed from a Prius to a Toyota RAV4 without notifying me of the $13 INCREASE in fare. With add'l service fees, city taxes and tip it turned out to be over $24. RIP-OFF! I'll never use UBER again.

Their site wouldn't confirm a ride after trying all day then I got a cancelation fee.
Terrible awful scam customer service hung up on me

I picked up a ride and the customer wanted to know how much uber was paying the deiver. Long stoey short, the customer was being charged $155 CAD for a ride while the deiver was receiving $70 including tips. So basically whwn the customer found out both the driver and the customer were shocked to find out that uber had a serious math lroblem because that is not 25% that uber claims to be deducting. Not to mention, the driver has to report that income and pay tax on it, pay for car and everything inbetween while uber claims loss every year and keeps on making free money.

Uber is a disgrace despicable company! They lost my business forever! The county I live said Uber is providing rides instead of using the on demand bus. I downloaded the app and it shows my voucher. When I made a ride it does not show. I made and attempt to use the help. It goes nowhere and says I didn't pay for a ride yet. They wanted $40 each way and I am suppose to be paying $1.50. I am lucky I tried it ahead and didn't trust them or I would of gotten screwed with a big charge and it costs $25 just to cancel a reservation. They do not offer any customer service phone help at all! It is outrageous. All they want to do is get money of the misery and backs of others and provide no customer service! It is sickening! They made us miss our doctor appointment and caused us more stress and harm. The county said the voucher still works and they said an email no reply that it doesn't. I called another number it is only south american accented workers who you can't understand. If you ask for help they just hang up on you. Is this the America we want and deserve? Horrible!

Do NOT use Uber! They do not supervise their drivers as I have found out! Booked a ride in advance. Half an hour before pickup "Michael " texts to say that he's early- there at 10 instead of 10:30. Great, I say, I'm done early. Give him my description and head outside. No word. Text him again after 10, then 20 then 30 minutes. No reply. At 10:35 I'm notified that he has cancelled the trip, and a $25 charge shows up on my credit card account implying that I was the one that cancelled the trip. What's even stranger is that because I have a photo of the guy, I could swear I saw him driving around the doctor's office building where I was. Truly strange and creepy looking guy. Sorry I can't leave a "zero" review. Why is that? Here's a photo of the creep. Lives near Springfield, Massachusetts.