UberReviews 1,538

I Took an uber from one location to another I was totally overcharged. When I got out of the uberwhen I realized I forgot my wallet. When we called The driver he dropped it off with $240 missing out of it. When I called to complain to uber they basically completely ignored me and said it was his word against mine. We spoke with the Uber driver in detail and asked him to return the $240 and he basically said no. We have made a police report and are following up and hopefully will get some results. A lesson learned take a taxi instead of an Uber.

Its been over 2 weeks since I made numerous trips that I STILL have yet to be paid for. There is no human to get ahold of to complain to. They just send you a default email telling you that they're looking into it, and thats the end of it. Worse customer support than Time Warner Cable! Im done wasting my time and gas with this half-assed, poorly managed, joke of a company. I look forward to the day they get shut down for some illegal business doings.

I used the service just a couple of times with my girlfriend. Its seems convenient, cool, modern, and safe. I decided to drive with them and see how that would pan out. The site was easy enough, pretty straight forward. Everything IS AUTOMATED SO YOU GO WITH IT. The background check seemed extensive enough. I received 3-4 different reports. At first you think " my goodness, what are they searching for?"

I drove with them for 3 days, I started to feel like something was off. It was TOO EASY< TOO CONVENIENT. Then during a morning pickup, the app ( Uberpartner app for drivers) stopped working. No warning, no nothing! Then, I tried to log out then back into the account... this message followed; " Your driver account has not been activated" I drove using the app for 3 days, how is that possible?! Again, no warning, no explanation, and certainly NO PAYMENT for my work yet.

They seem to hide behind the convenience of the internet so you can't actually "reach" them which to me means NO ACCOUNTABILITY whatsoever.

There have been a few rapes reported, banned in different countries and cities... and nothing seems to happen... no statements and when they do make one... its very VAGUE... I absolutely will never use that (so-called-service) again...

While on vacation to Miami in Jan 2015, I decided to try Uber since taxis can be quite expensive. I downloaded the app and filled out all necessary information. Little did I know that one of their drivers would scam me and Uber condones this behavior.
My friend she lives in North Miami and we were going to South Beach. I ordered an Uber (Uber X showed up) for pick-up at approximately 9pm. North Miami to South Beach was $18.39. No problem with this fare. Got out of the Infinity SUV and we were on our way. Fast forward to two days later when I receive an email from Uber saying they made a fare adjustment. An adjustment in the amount of $175 for a cleaning fee. The driver filed an incident report with photos included stating I vomited in his vehicle. Photos that have no time or date stamps. There was no incident, his report is false. I have a witness who will attest that no incident occurred. I'm still disputing the charge in the amount of $175. Uber thinks it fine to allow one of their drivers file a false incident report against a customer and condones his dishonest behavior. Way to value your customers Uber!

I have had THEE worst experiences with Uber. If they are not driving past me and then charging me a cancellation fee, driving recklessly with my kids in the car, barely speaking English, or purposely driving out the way to increase the fare. I also had a driver that was supposed to take me to the Southwest terminal at Ronald Reagan. He drove passed the terminal and almost out of the airport. When I asked him where he was going he started driving in reverse in busy rush hour airport traffic. I then told him to stop at which point he told me to get out his car and left me, my fiancee, and our bags in the middle of the street. The pictures below are screenshots of the fares I took from my hotel to the San Diego Convention Center. The first one is the fastest and correct way to get to the Convention Center. The second photo clearly shows the twist and turns the driver took and then when I complained told me to get out and I had to walk the rest of the way! From where my hotel was all the driver had to do was drive straight down West Ash and then make a left on Harbor.

I used Uber from San Diego Airport going to an interview. I was very frustrated because Uber won't work using my Cellular Service! You have to find "hot spot wi-fi" connection otherwise you can't login to UBER! I almost missed my interview due to the poor UBER connection from the airport! The first driver cancelled because we couldn't text each other again due the poor connection. I had to wait for a second driver. Back in Phoenix (from San Diego), I had the same internet issue on my iphone. I gave up requesting the UBER service and took a regular cab! Hence, I agree with other reviewers, the UBER idea is great but execution is miserable!

I have set up accounts with all of my numbers- we have only used it a few times the app never works, it always has some glitch, you cannot cancel your account or get in touch with anyone- EVER- they have no way to communicate if there is technical difficulties. TAKE A CAB much easier and no complications and the customer service is much better.

One driver in the Dallas area actually had the gall to post a rant on Craigslist about how he feels about his passengers because they don't tip. His own words were, "... you are a cheap a** bas****..." Isn't NOT tipping part of their advertising? Aren't low rates supposed to be part of their attraction? When I contacted him, he was even more vulgar and said he was only driving part time. Thank goodness for small favors, I guess! With drivers like these, why would anyone even bother with these headaches? With attitudes like these, I'm guessing these people just can't get a real job anywhere else...

I thought they were good until one night I took use of Uber from Milwaukee Airport. Before I selected what type of care service I wanted from Uber, I immediately got a phone call from an Uber Driver - which I thought was very odd as all other times they responded a few minutes AFTER I finished choosing the car type and then submitted. A black car - a Lincoln Towncar showed up. I was charged $55.00 just from the airport to West Allis. I was expecting to pay about $20.00 which is what I paid on the way to the airport 5 days earlier. After complaining to the company all they said was that I chose the Black expensive car - even though I never even had a chance to choose type of car on the APP - the company said they already paid the driver so they could not do anything about it. I think the driver knows how to intercept the signal as soon as you log into the APP - BEWARE!

I would not recommend Uber to anyone. Its like a scam. They lie about the estimated rated that your ride will be. They charge you double or triple the price a regular cab service will charge you. I used uber for the first time 2 weeks ago and when i look at my receipt, my destination was not where my driver had left me. I sent them an email and they had claimed a refund of $17 was going to be refunded into my account. Until this day i still have not received my refund. Plus they have your credit card information but no phone number for their riders to call? Its like they hide behind the internet and you just have to hope someone responds to your email. I will never use this service again.

Works ONLY if you are LEAVING a major metro area. Any suburban stuff, just call a cab. My driver showed up reeking of meth, ran over a median strip. Wildly insane service. Plus, try calling any time that's not convenient. "NO DRIVER AVAILABLE". F-this.