UberReviews 1,538

We used Uber for the first time last night... thankfully we had a $30.00 first time rider credit that covered our trip to American Airlines Center. We had an awesome trip to the Mavericks game and we loved our driver and the rate was reasonable; however, when the game was over and we went to the app to get a ride home they had a "surge fee" and they were now charging 5 times the normal rate. We waited thinking the surge rate would go down after the game had been over for a while and even signed up to be notified when the surge was over. Two hours after the game we had a nice bartender at Pira Lounge help us get a ride. We had to pay $60.00 for a 20 min ride home with In Style Limo Service, but Uber would have been over $100.00 plus tip. Ridiculous. So people beware that they suck you in with a very reasonable fee then upcharge you with a "surge" fee that can happen at any time and leave you stuck or paying way too much. We never received notice when the surge was over either. I will NEVER use them again. Our poor dogs were 2 1/2 hours past due going out - I was livid being stranded with no reasonable way home.

The idea of the company is great-- but the execution is terrible. The "surcharges" are the most ridiculous charges I have ever seen. I have paid $25 for a gross taxi ride, but that surely beats a $118 uber ride, for the same mileage, time, etc. No amount of snacks, water, or nice vehicles can ever make up for the ridiculous charges. I have had 4+ terrible experiences with both myself or friends with insane upcharges & shady "end trips". While I have also had good trips (at 4 pm on a Monday, or 9 pm on a Friday), the absolute exorbitant fees will surely keep me away!

What a crock of a company they can not afford a phone? My credit card has fraud charges from their drivers yet I can not call them but hope someone replies to my emails I will hold my breath

I was told to downloaded the app to receive a $20 dollar coupon, which i did. I ordered a ride and before getting in the car i made sure to double check with the driver that i was not going to be charged a single thing (my destination was only 5 miles away). Everything went well until the day after i noticed that they had charged me money. The coupon i had was applied but they had also charged me with an extra surge fee that i never approved of! They do not have a customer phone number so i had to email them. They never helped me with my problem. I DO NOT recommend this company at all!

In recent prices have dropped and service has steeped even lower. According to company policy a drive is required to wait 5 minutes before driving away and charging you with service fee, eve. If that servuce is not delivered. What makes it worse, this guy didnt even show up. We were coresponding via text so i coukd help him find the place, i went out side to flag him down, and not a soul was out there. Only three minutes had past. Come to find out days later i was still charged for the ride. Save your self the trouble and money and take a regular cab or taxi.

I am a Uber Driver and made $850 on Halloween night. Even my self, happy as was thought this is crazy. Worst customer service for both the Drivers and Riders. I am planning to stop because besides Halloween night... not worth killing your car for pennies. Everyone, just beware.

Plenty of good taxi around.

Uber Driver
Dont drive for uber Customers takes advantage, i got call when i arrived customer cancel, i didnt get any pay only spend my gas, also got a call when arrived customer call and say you went to wrong place and start to abuse "you stupid, you should never work" Other customer sit down in car ask first question who should i sue if you got into accident, wow you reach you drive new car" yes i am reach for 15 min drove got $12, $2.40 uber fee, have to pay for a gas, insurance needs car main, cost around $700 change tires, i drove some teenagers on hallowen so drunk even got some drinks to the car did spilled in car ruin sits and tried to open door when i was driving, also open window and throw out cans of beers, they got charge $163 and i got to pay clean sits $90, gas and fee, so go figure how some customers abuse system, also try to figure out how rich am i.

Write your review to help others learn about this online businessI was charged $104 for less than a 30 minute drive home from the airport when no surcharge was in effect. When I requested to speak to someone I learned it's because the cars are priced differently even though the app failed to provide this information at any point of time. The representative said they could do nothing so I requested to speak to her manger several times via email with no response. Situation was handled very poorly and I've still received no response. Shady.

Driver tonight was so erratic on road. (Plate no. NY T*******C) that I thought he was drunk. Speeding up to 80, then slowing to 50 mph, swerving in and out of lanes, on an abandoned highway, it was a haunted roller-coaster ride, as the glow of his cell phone on his face the whole time made him look like a ghoul.

Beware the gift card policy it sucks. Even though I have a credit of $100 via gift card I still have to use my personal debit information to request a car. No good faith in their consumer

I'm a soon to be ex-driver for Uber. I know exactly how it works, and I can honestly say this is the worst company that I've ever encountered in over a half-century on the planet. The CEO recently stated in an interview (video available online) that the AVERAGE driver salary is $100,000/year! I probably couldn't GROSS that in (4) years and working ~70 hours/week, and it would take nearly twice that to bring that kind of money home. They're about lies, greed, and not taking any responsibility. You should know - if you ever have any problems with Uber, and you most likely will, there is no customer service to call (and they have your credit card information). They don't list any phone numbers for the riders or drivers. They hide behind the shield of the Internet. You will, eventually, get some kind of reply, but it is often in the form of a cut-and-paste/canned response. If I went into detail about how bad they exploit their drivers you'd think I was making it up!

You've been warned!

Uber is no better in Berlin, Germany. I recently signed up for their service and am now completely appalled at how deceitful and shady their business practice is. At NO point is it made clear to the consumer that one must pay for a full taxi fare when choosing the taxi option. Plus, the app makes it too easy to choose this option without explaining that the private driver option is only available on the weekends (at least here in Berlin that is the case).

Due to this, I inadvertently ordered a taxi. And even when I inquired to the cab driver what the cost would be, I was told it would only be €1.50. It ended up being €15 plus.

This kind of sneaky business practice is simply intolerable. $#*! them.

Uber locked my account while I was traveling and refused to unlock it without me sending them a photocopy of my Drivers License and my credit card. So I canceled my account

Recently signed up with Uber; first time tried to use was in Miami area; drivers never showed up ($35 cab ride back to hotel), emailed and complained to Uber, they sent email back telling me that they reset my phone number and now everything SHOULD work; tried again next evening, went out to dinner with friends, once again used Uber app and sure enough it sent me to another window asking if I would pay SURGE, first time said NO, then immediately sent to another page asking "ARE YOU SURE" said NO once again, then was informed car on way, waited outside of restaurant 15+ minutes and NO Uber, hailed taxicab ($40) back to hotel. Then next day found $55 cancellation charge on credit card... thank goodness Wells Fargo understood and removed charge, Wells Fargo agent said they have had several of these experiences

I have been a loyal uber user since they first launched in NYC area. I had no serious complaints until recently. Like many other users on this site, i was charge over $250 on Halloween for "surge rates" which in my opinion are a complete SCAM. The notification about the rate surge was not clear in october, and the management team did nothing to help besides credit $30. TOtal BS! I used Uber again last evening during the rain and a total of 8 miles was $225! How is it even legal to charge that amount for an 8 mile trip? Not only was the trip 8 miles, but the driver went in the opposite direction to avoid some congestion, which resulted in double the mileage. The car was described to be a mercedes benz R class, and when it arrive it was a black town car. If it says Mercedes, a mercedes should arrive. Also, i will be using yellow cabs from now on. The is no regulation with Uber, it seems they can just charge whatever fare they please and then send you an exhorbitant receipt. I now see why the far isnt disclosed as you are driving with uber driver bc most times there would be an argument on the spot if it was! SO many unfair business practices, i will be filing complaints wherever i can possibly file them. There must be more consumer protection and awareness for these type of scams. Not to mention the Uber X drivers are not insured as they should be- driving with personal plates and no commercial insurance coverage. Shame on you uber!

Had to change my existing credit card with Uber for some reason. This change has been a disaster. Have done atleast 3 times a scan of my card, uber has taken mandatorily some INR 70 bucks, which i have been assured will be netted in my first ride. Sadly, the verification against the same card has happened 4 times, but on requesting for a ride, Uber promptly tells me that the card is invalid. Now the same card i use everywhere online and is being accepted is making me worry whether UBER is already over capacity and not taking new customers as it cannot service and giving arbitrary reasons for NO SERVICE.