U Center DressReviews 56

Just wondering how long did everyone have wait for their merchandise? I ordered on 2/2/24 and still haven't received my order? Comments would be welcomed … just curious, thanks

CAUTION! The order came from Suzhou Xianzi Trading Co. Awful communication!
Tried to return - run around emails, vague reply, no return approval or label provided
WOW - a lesson learned.

First of all, the 2 dresses were late, and when I questioned them, they asked me to be patient. In the meantime, I found my dress and told them. Said I couldn't cancel it. The dresses were great, so I decided to keep one of them for after ceremony dinner. Since then I have been going thru hell trying to get my refund. They are saying that I have to donate to Goodwill and send them a receipt to get 70% refund, minus $35 shipping (my order had a $4 shipping fee), and 1/2 of a discount that was applied for the 2 dresses. O, and I have 14 days to take to goodwill.

The dress I ordered was nothing like the picture. First of all, the wrong color was sent, there was so much material I couldn't find my way through the dress and it was completely see through! It was just awful. I cried when I put it in and sent it to donation. I didn't even have the energy to attempt sending it back and getting a refund because no one would respond.

MY DRESS WAS ORDERED ON MAY 5TH AND I HAVE NOT HEARD ANYTHING. I EMAILED 4 TIMES AND SENT 5 MESSAGES THRU CHAT AND ALL THERY SAY THEY WILL WRITE A TICKET AND SOMEONE WILL GET BACK TO ME IN 24 HOURS. I HAVE HEARD NOTHING. THE WEDDING IS IN 3 WEEKS,

I placed an order for dress and time is not on my side. I paid extra for expedited shipping. I had two questions about my order and TWICE got on their "Live Chat". It is a bot. I asked for someone to contact me about my questions. It has been a week and a half and no response. So far, not impressed one bit.

My daughter fell in love with a dress she found online, but the site was sold out of her size. Using Google photo search, we found the same dress on ucenterdress.com in the same color but for a lot more money. Since this dress was perfect for the event she needed it for, I conceded and ordered the dress for her. I used their measurements guide to select the correct size. After placing the order, I received an email mentioning the dress was coming from China and that it would take 20+ days to make and ship it. This was my first clue that something was awry since I was purchasing a ready-made dress. I should have canceled the order but, sadly, did not. The dress arrived yesterday, and it's the wrong color and size. The dress I ordered was garnet red with a knee-length skirt. The dress I received was a bright orange/red color with a full-length skirt. The only compliment I can give them is the dress appears to be well-made but, oddly, has no tags. A quick search online (I wish I had done before ordering) informed me that they remake dresses from photos they steal from other clothing retail sites. I also found a ton of negative reviews about their customer service. After receiving the wrong dress, I immediately contacted UCenterDress.com through their website contact form. I received this email response this morning:

Dear customer,
Good day!
Thanks for taking the time to write to us!

Sorry that the dress disappoints you. Sure you can get a refund for the dress you don't like.

Based on a large number of previous user feedback, it might cost you $40-$70 to send it back. You might consult with the local USPS office about the shipping fee for sending the package to Suzhou, Jiang Su, China; besides, it may take 20-30 days for us to receive the return package and another 2 weeks for banks to process the refund, here is an alternative plan to help you get the refund sooner and to put the dress to good use.

So we suggest you donate your dress within 14 days to GoodWill and you will get an （after deducting the shipping fee we) 80% refund with the receipt or this case will be closed, we will refund you as soon as we get the receipt. A picture of it will be fine.

Or you can send it back to get a full refund after deducting the shipping fee for both ways.
We will be waiting for your kindly feedback.

Best regards,
Loren.

I am beyond lived. They sent me the wrong color/size dress and expect me to pay to ship the dress both ways? After reading reviews that mention customers have sent back the merchandise or have gone the GoodWill donation route and have never received a refund, I realize my only recourse will be to try and resell the dress myself to recoup some of what I paid. PLEASE DO NOT PLACE AN ORDER WITH THIS COMPANY; I don't want what happened to me to happen to anyone else.

For reference: The professional white background photo was what I ordered, and the other photo is what I received.

I found my perfect dress for my Vegas wedding. Nice quality, looked like the picture, fit me well, and arrived on time. Also great communication from customer service via email.

This is the worst company to purchase from. I am reporting them to the DAs office - Consumer Protection Unit, BBB, and State of California for fraud.
They asked my daughter for a passport in order for her shipment, a prom dress mind you, to be received. Never have I been asked for a passport to receive a piece of clothing. From that moment on, it smelled fraud and though I tried to explain to them that my daughter has no passport and why would we need one for a dress, there was no resolve. So after weeks being supposedly held, they returned the dress and did not credit my card back the cost. I had to reach out to them specifically ask for my refund, in which I was told only 50% of the cost could be refunded. What!?! Because of the lack of their business practices, I get duped into a fraud practice where they keep 50% of an items cost?!? No!
I smell fraud and called it out in an email to them. This is appalling and the platform they advertised on needs to be aware and anyone ordering from this site! BUYER BEWARE. I ended up ordering another dress that also came from over seas with no hassle about wanting a passport. She got the dress and went to her prom no worries. Distasteful and fraudulent. If there were a rating with 0 stars to choose, that would have been my choice.

I'll admit, I was a little skeptical ordering my wedding dress from a website I found on pinterest. From the start they were very responsive to any questions I had regarding sizing. Etc. They sent me a picture of the actual dress they would be altering and got my exact measurements. I received the dress about a month after ordering and it fits like a glove. The black lace appliques are beautiful and the dress seems to be great quality. And for $250? It's perfect.

I have been attempting to get a return label as instructed on the website since February 1. I've emailed 4 times and opened a ticket with the virtual assistant which assured me I would receive contact within 24 hours. I have not heard from anyone. Please send asap.
*******@gmail.com or *******@ssta.biz

We were initially nervous to order a prom dress online, but we had a good experience. The customer service rep emailed a couple of times to confirm our color choices for each layer of the dress. The dress arrived earlier than expected and it was perfect. The quality was great, and the dress was gorgeous.

I ordered what I thought would be a beautiful dress. I put in my exact measurements like the option had. We paid the extra for the bustle. The dress I got is way too big! No bustle was put on. My wedding date is oct 7, I have tried and tried to contact no answer. An Automated email is the response with no help. I'm sorry I've never done this but I'm just extremely upset and disappointed that I'm getting married and I have a dress that is not what I ordered.

You are the BEST company in the world! I have never dealt with another so caring, understanding, and willing to go the extra mile to help your customer.

I didn't understand how you did things in your company. You MAKE the dress immediately it's ordered! WOW...! Even though I wasn't aware of this, my dress was too long. I was very very upset! My son was getting married and this beautiful dress was what I was going to wear!
You didn't skip a beat, even though you don't usually give a refund; You told me that you would give me 15% of the dress back to help with the shorting and hemming!

Words could never tell how much this all meant to me! I had ALL kinds of compliments, on how beautiful, wonderful and special I looked! My son told me more than a dozen times that I was Beautiful! He has never told me that before!
THANK YOU SO MUCH this site. I told everyone that asked me {Where did you ever find such a marvelous beautiful dress!}I said I ordered from you!