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UniformAdvantage Reviews Summary
UniformAdvantage has a rating of 2.8 stars from 634 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with UniformAdvantage most frequently mention customer service, return shipping and scrub pants. UniformAdvantage ranks 3rd among Uniforms sites.
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I received my order and washed it not thinking anything was wrong. Put on one of the pants a couple weeks later and it was the wrong size! They refused to exchange it for what I actually ordered unless I wanted to pay for it. They offered a coupon for 10% off but all set I will take my business elsewhere from now on. My fault I didn't check the inside tags on my clothes but they should be able to send three correct items to someone. Good luck staying in business.
I received my order and 4 days later many items went on sale. It was approximately 40$ for a 500$ order. I called them thinking they would do a price adjustment instead of having to return and reorder but was told their policy is only for 24 hours. I wouldn't have even received my items in that timeframe. I just can't believe they would rather me return the items and have to have them restocked and then send me new items instead of just price adjusting. Poor customer service and we all know that all of of us healthcare workers are held to high standards when it comes to patient satisfaction. I just wish uniform advantage was held to similar standards. SMH!
Material is horrible. Overall fit is a no where close to any semblance of human shape unless you are sponge bob square pants. Paid express UPS and it took 19 days to arrive.
Hi Ian, We are sorry you were unhappy with the workwear scrub fit. I would be happy to look into the shipping delay and could recommend some better fitting scrubs. Did your order contain embroidery or was it shipped internationally? Please feel free to direct message us with these details.
Do not buy unless you mind being a walking advertisement billboard. They put the most awful glow in the dark sticker on EACH piece of clothing. They are placed unevenly and after washing wear off and leave glue stains. Emailed and specifically requested no stickers. Arrived with stickers that includes the word Stretch. Really? Called customer service. Terribly disappointed.
Hi Karen, Sorry you are unhappy with our branding that is placed on the garments. These are not stickers, but they are screen printed on the garments. I have sent your feedback to our designers so they are aware.
I ordered 10 chef coats for my restaurant, but the chefs themselves cannot wear it due to strange patterning. It seems the side panels leading into the sleeves do not give enough way for arm movement.
The coats are not functional and are basically only clothes in appearance. They do not fit right and seem to be defects. I have called customer service COUNTLESS times, but they have failed to respond each time. I do not recommend! Be careful, because they might not exactly send working uniforms.
Hi Joice, Sorry you are unhappy with your recent purchase. Please send me a direct message with your order details so we can look more into the items you ordered. I am unable to escalate your issue without these details.
I used to use Lydia's Scrubs and they were fantastic. Since UA took over, the service sucks. I've been trying to get scrubs with a logo placed on them for a month. No one there takes responsibility for anything and I'm transferred about 10 times every time I try to get an answer. Then I'm told it will be done in 2-3 days. When I'm told someone will call me back the someone never does. Truly a second rate outfit.
Hi Scott! I am extremely sorry you have had a difficult time placing your embroidery order. When we took on the Lydia's customers it was very difficult for Lydia's to provide full details on all custom logo accounts. Their system just would not allow for it. Could you message me your order details so I may look into this further and use this as a training opportunity to improve the process?
I paid $15 in shipping and fees for the clothes to be HUGE on me, so I looked at the return form and they charge $8.99 to return it. After spending a total of $70.96 I'll only be getting $46.95 back. The clothes are scratchy and stiff too. I wish I would've read the reviews first.
Hi! Strange that you paid $15 in shipping. Our highest tier is $12 and after that we offer free over $125. If you are truly unhappy with you uniforms, we would be happy to wave the return fee. Please private message me with your order details.
I ordered scrubs in mid May and it's now late August. And I'm still dealing with my order not being sent in its entirety. I called several times and received numerous emails stating that my items were either in backorder or sold out. So I called a few days ago and thought the issue was solved. In true Uniform Advantage form they screwed up again. I demanded a refund because the took the money from my account, and that was like pulling teeth. Thank goodness there are other companies that can provide you with scrubs and decent customer service.
Hi Carlos, We are sorry for your recent experience. I would appreciate more details related to your order (You can direct message them over). This will allow us to use your situation as a teachable moment for our leads. It seems like we have already lost you, but I would also like to offer you a special discount. Just inbox us please. Thank you!
My order came in a timely manner but do NOT return anything for exchange or refund because you will be waiting a while!
Hi Emma, We are glad you were happy with your order. We apologize your return time took longer than expected. I will share your feedback with the team to help improve the experience on future returns.
Needed my 5 sets of scrubs delivered in NY that I was going to be for a weekend. I paid the extra $40 for 2 day shipping. They sent them with standard ground... "I'm sorry" is the best thing I got. The worst was that at the end of my online conversation, I got the "Thank you for shopping Uniform Advantage!" After I told them that I did not want the items and I would NEVER buy anything from them. Twilight zone stuff...
Hi Georgios,
I would like to look into your issue further. Could you direct message me your order number, email address or phone number on the order? I would like to see why your order was not shipped overnight. Did you have embroidery?
Yes their pricing is good. But they sent the wrong size charged me to ship to me and then charge me again to ship it back. Called customer service to correct. Nothing but sorry. Is this legal. Excellent source of revenue for UA -charge for shipping and still keep the merchandise. Save your money order from somewhere else.
Hi Sally, I am so sorry you had this experience. At times mistakes do happen and our policy is always to correct any mistakes we may have made. Could you direct message me your order number and or email address associated to the account?
Lost my package via UPS. UA had UPS put a tracer on it and said I would get resolution in 8-10 business days. I called back 16 days later and was informed UPS closed the investigation with no resolution so they would have to open another investigation and I would have to wait another 8-10 business days for resolution. UPS website stated package still in transit and investigation open and yet the supervisor had the nerve to tell me that the package was delivered! I placed the order over 4 weeks ago. They refused to refund my money until they received a UPS resolution in another 2 weeks. I finally just went to my bank and disputed the charge. There is no customer service.
Hello Deborah, I am sorry your package was lost by UPS. The response does not seem right and we would like to use this as a coaching moment to improve our service levels. Could you respond with more details on your order? Name and order number?
Easy to use site, quality products exactly as described, fast international shipping - thanks very much
Don't do business with them. They have a large Google presence and appear on every app you will use from now on. They are Chinese ran company that will not return or change an order after it has been placed. No communication skills in customer service mostly Chinese answer the phone.
US Based Company 100%! We are a privately held company located in Fort Lauderdale, Fl and our packages ship out of GA. (Family Run for more than 30 years) We typically process orders quickly and can not change them after they are placed. (Sorry we are so fast) We offer live chat option, email and phone options. I would be happy to look into your order for you, but I am sure it has already shipped. Our only exceptions are embroidered or items on back order. Thanks a Girl who lives in Sunny FL!
My purchase says it was delivered at 3:40 on my front porch on July 5th. It was not. I waited a few days. Still unsure if it was passed onto Usps or was delivered by ups. Usps seems to f up a lot. The email was unclear. Today is July 9. Still no package. I called them and they said that Usps delivered it on July 5th and that they don't have any control over it. They gave me the number to my local Usps and a new tracking number that was 28 digits long! So I'm supposed to hunt it down through the Usps myself? I spent $100 on some pants and it never got delivered yet it's my job to hunt it down through the federal system? Like their customer svc will be any better? They said if the package doesn't arrive by Thursday which is 8 business days after it went missing then call back and they will reprocess it as lost and will reissue another package or a refund.
HI Lesley! We totally understand that a lost package is frustrating. Please send me a message with your order number so I can look into this further for you.
Returned some items for exchange as the sizes were wrong. Still waiting 3 mos later!
Something really wrong with this company's customer service or absence of it!
Make sure to continue to follow up on your order. They will not contact you if there is an issue with it I waited 5 days for the shipping information on my order and it never came. 5 days after I started my order I contacted them for them to tell me there was an issue call us at your earliest convenience so we can more forward with your products. Notify your customers of an issue so they can fix it promptly and get what they have ordered timely.
Hi Fawnalea,
Thank you for your feedback. I would like to use this as a coaching opportunity for our customer service team. Would you mind sending us a direct message with your order number or email address used when placing your order?
Ugh I wish I could give this place no starts! I bought shoes for a good price but they run bigger. The worst part is that the heel has holes in it and they send me a patch which doesn't fit and falls off place when I walk. To make things worse their return and exchange policy are ridiculous and is not worth it to do it. DONT BUY ANYTHING FROM THERE!
I had placed an order for 2 Cherokee top scrubs with the side pockets (convenient for holding the work phone & the other for flushes). After I read all the negative reviews on this website, I was worried that I had put my credit card information on a scam business. The delivery took long, but my scrubs came in as ordered and were in such good condition that I actually wore it out from package as I had night shift that night.
My package came in on the promised date. I'm not sure why this company has such a low rating, but I am a satisfied customer.
I placed an order, received someone else's order, called customer service, explained the problem. Customer service hung up on me. I called back and was told the order would be resent express shipping and that I would receive an email with the new order number. I never got an email and so I called. They told me to call back on Monday and so I did a computer chat. The agent said he would review. He said he would place a new order and asked me for my shipping address. Then he said one of the items is no longer available. I asked for a refund. We'll see if I get one. SEEMS LIKE A SCAM OPERATION! DON'T WASTE YOUR TIME OR MONEY ON THIS SITE. SOMETHING IS TERRIBLY WRONG HERE.
From the business
We take pride in our reputation and position in the world of professional uniforms and scrubs. For more than twenty years, the name Uniform Advantage® has meant: style, quality and above all, customer satisfaction.
Since its inception in 1985, Uniform Advantage has grown from having a single South Florida Uniform store to operating 30 Scrubs stores in key cities across the U.S.
In 1994, our company began manufacturing its own line of scrubs called UA Scrubs®. Since then, we have continued to upgrade our UA Scrubs® line to several more unique medical uniform brands to cater to each of our customer's needs and preferences. The UA Scrubs®, Happy Scrubs® and Butter Soft Scrubs® brands have become "standards" for medical uniforms & nursing uniforms.
Since adding a medical scrubs catalog in 1995 and a website in 1997, we continue to provide our style, quality and customer satisfaction to a progressively larger market both nationally and, more recently, globally...
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HI Amber, This does not sound right and we would like to escalate this issue to our customer support management team. Please direct message me your order details so i may pass along. Thank you