ViatorReviews 212

This company is owned by TripAdvisor, so you will see them on the TripAdvisor site. I booked a skip the line' ticket for an attraction in Paris. Not only was my skip the line ticket totally ignored by the venue, I paid double the face value for a ticket that I could have had for a lot less and been in the venue faster. The tour company that Viator claimed managed this attraction ("My Genie in Paris") was a no show, didn't return calls, was impossible to reach. Viator is also impossible to reach, no phone number, no info. I had to contest the charge with my credit card company. Go to the reviews for this company on Yelp-- almost 100% negative experiences. Don't believe what you read on the TripAdvisor site about this company because it is owned by TripAdvisor.

I booked four services with Viator for my recent trip to Paris. First was car service to meet my wife and I at Orly airport. Our plane arrived 45 minutes early and I called them and was told that they could not get a car to pick us up early, which I understood, however, the car that eventually came was 30 minutes late.
Second service was skip the line tour of the Eiffel Tower. The day prior to the tour, I received an e-mail that they had stopped offering skip the line tours since July 1st and they waited until the 3rd week in August to notify me. I cancelled the tour and am still waiting for a credit 5 weeks later.
The third and fourth services were skip the line tickets for the Louvre and the D'orsay museums. It was unclear that we had to pick up these tickets personally and that our vouchers were not tickets and we had to go to the location twice because they would only give us tickets for that day and not a day ahead. I will never use them again.