VisualsoftReviews 142

I called in and spoke to Leigh from the Service Desk team and explained the problem we have regarding sales and discounts. Leigh listened to the problem, understood what we required and came up with a solution all in a short space of time.

Thank you very much Leigh Davison for your excellent help, knowledge and patience answered and dealt
With my problems. Brilliant.

Extremely happy with the service provided from Leigh in Tech support. He helped me with a technical issue on my website which needed fixing very quickly. Thank you Leigh!

Visualsoft are a really good website platform. It's versatile and once you understand how they operate it works a as good relationship. We're on the shared success platform and that comes with some good benefits like being able to add items from the visual feature store without large extra costs.

We do lots of small tweaks to our site on a regular basis too, and the content page builders are really good and have lots of easy to use features that help us build pages without having to pay for custom development.

We consistently get great support from the support team too, especially Ben and others!
www.corporatetogs.co.uk

A massive thank you to Leigh. When others have struggled to understand the issue and try resolve it, all it took is one phone call to Leigh and he understood everything and sorted it out immediately. I hope he never sees this review as he could actually think that i like the guy... But thank you for resolving the issue so swiftly.

I appreciate Leigh's time and help making the finance options available on our admin.
It was very helpful and makes perfect sense with the new changes he has implemented.

Thank you once again!
Kind regards, Daniel@ Mr Harold

I have had the pleasure of dealing with one of Visualsoft's eCommerce Strategists this morning. (Carla). She was professional, knowledgeable and helpful in assisting me in understanding how my client's site was put together and gave some really good advice on how to improve the User Experience and User Interface. This is my first experience in dealing with Visualsoft, and definitely would recommend them to anyone looking to build a successful eCommerce platform, or alternatively give it their existing store front a revamp. 5 Stars, thank you Carla.

Development, Support and Hosting.

I have been using VisualSoft with two different retailers for the past 7 years, looking through some of these reviews I feel that, yes there are certainly areas for improvement however I don't agree with the fact VS don't care about there customers. I have had many issues over the years, some serious, however all of them have been worked out amicably in the end.

Ecommerce is a particularly complicated affair, it does help if you have an employee who understands various aspects be it design (science behind it), layout, functionality, basic coding knowledge to name a few areas in house; and like any major project you must have someone who can manage the project well your end and liaise with VS at each stage! Don't rush the design stage at the start, its possibly the most important factor be it layout and functionality to overall feel and flow... VS are always happy to make amendments until you are happy! The more accurate the information you give VS the less issues you will run into. The better you manage the project your end the more likely the project will go live on the date stated. Even if you are great in this area there will still be issues (usually as a result of misunderstandings), but you only have to keep on top of it and make sure they understand the issues and they will get them resolved. Any project, what ever it is can always overrun, I always factor in an acceptable overrun period but push VS to keep on target and when there has been an overrun it has been within the allowance I would be ok with because I kept on top of it and them. I should point out I have been through 5 new website projects with VS!. OK so based on the above I am saying don't rely on the account manager at VS to keep on top of it as well as you could yourself... you must manage the project yourself! We have had a different account manager on each of our new website builds and I learnt after the first two to not rely on them as they are dealing with two many clients!

As for customer service costing to much, this is old information, VS know longer charge for minor changes, only extra functionality, design work etc. You do not get charged for things breaking, going wrong through no fault of your own and never have! Other huge improvements in this area is the availability of the customer service teams who are busy working away for us mornings, afternoons evenings and weekends now.

My only gripe has been server speed from day dot, however last year we started using two dedicated servers which has improved it hugely, other than that I would say currently my only issue is hosting charges which I feel could be done in a more clearer with fixed monthly payments for various business sizes.

Other than that yes from time to time something will break on the website as a result of a global change however they have always fixed these issues in a timely fashion and rarely have they been serious... but yes it can be a tad irritating as I do find myself checking over the website frequently to make sure we don't have any unforeseen issues all though you really should anyway especially with third party plugins etc.

When we were first introduced to Kevin Richardson, our new account manager one of the first things he wanted to make clear was that as far as he was concerned he was a member of my company as much as an employee of VS and that has been true everyday since.
Kevin's work ethic is superb.
I genuinely believe he thinks he is as responsible for our failures as he is proud and delighted of our successes.

Not something that Visualsoft as a company can truthfully say. In that respect
I have been with Visualsoft now for over 11 years. The platform is excellent, the marketing however can be hit and miss. The key to having marketing targets met/exceeded is entirely dependent on the passion, skill and motivation of your strategist, who controls and facilitates your marketing strategy, co-coordinating all members of your team.
After having issues in the past we have finally struck gold with one of the most driven Visualsoft staff members i can recall. I hope he does not move on, because if he does, so will I.
Thanks Kevin