VisualsoftReviews 142

After being live now for a few months with our Fantastic new ecommerce website through Visualsoft, I have needed technical guidance and support for various aspects and Ben has always been a massive help, very clear with instructions and advice and very patient. Another top notch service from Visualsoft - Thanks Ben!

Claire Dawson
Welduk Limited

I've been adding features to our website with the help of Ben from the FED Implementations Team. Friendly service with helpful tips and advice. A joy to deal with!

We have been a client of VS for over 10 years and have a great working partnership - great account managers and friendly support teams - Michael and Leigh deserve a mention for their help in support and technical questions

Slight technical issue over the weekend and throughout the Saturday and Sunday responses from Jamie were fast and helpful with nothing a problem, actually listening to what the issue was and showed a genuine interest to understand how that could be resolved. It was resolved on the Sunday morning - great service.

Quick and efficient help from Leigh in the Triage and Telephony Support team with a technical issue I had. Received a call within 5 minutes of raising a case and issue sorted within a few minutes.

We continue to have a number of issues on the platform but service from Leigh from Triage and Telephony Support team has been excellent, just fingers crossed this continues and goes up the line as he fully understood the issue and spent the actual time to run through it with me correctly.

Thank you

Andrew

Leigh from the Triage and Telephony Support team was extremely helpful with resolving my issue. He understood the issue we were having and he resolved it quickly. First Class!

Have been with Visualsoft since 2011 and I must say that their service has always been reliable.
There were issues a few years ago when I was told they were trying to scale however these issues have longe been ironed out and the fact that we're still with them 11 years on should mean something.

Shout out to Leigh from the Triage and Telephony Support team, your assistance as well as from the rest of the support team is fantastic.

Needing to add some bits to our account and spoke to Jay from Triage & Telephony Support, was quick to help and resolved matters promptly.

Thanks.

The support team is always quick to respond and solve issues. With a simple ticket service system that works and a team that includes Dave from Triage doing a great job

Very grateful to Leigh Davison from Triage & Telephony Support for helping me set up the page I was trying to create. He proactively called me over the phone and explained clearly and the easiest way how to do the job.

Leigh from Triage & Telephone Support was very quick and efficient when making changes to our navigation bar, as well as communicating this within the ticket and over the phone.

Leigh was extremely helpful and even worked late to help us complete a job, much appreciated. Phoned to ensure he was covering exactly what we needed and delivered on time

I have worked with Visualsoft for just over a year on a very close basis. Our strategist Conor Cooke is an extended member of our internal team. His level of care, support, and enthusiasm to drive our business forward is second to none. He has provided not only a high level of service but also ideas, suggestions and support past his remit to elevate our business into success.

Conor is responsible for liaising with all other marketing teams, including PPC, SEO, Social and Affiliates to ensure that all channels are performing as they should and generating the revenue and awareness our business aims for. Over the last year, we have seen significant growth through their performance and are continuing to invest heavily in their support.

I will vouch for the level of service Conor and the teams at VisualSoft Provide, with them our business has gone from strength to strength and will continue to do so.

We have been with Visualsoft for a number of years for multiple e-commerce sites. They have handled a variety of online and digital marketing elements. They are always proactive in their approach and excellent strategists. We have to say as our business grows so does theirs, and they continue to offer an excellent managed service, Conor Cooke stands out for us he is a top guy and his account management skills have been second to none.

If you are looking to get into the online world then we would recommend giving VS a call to see what they can offer. Excellent understanding of e-commerce best practice to continually drive and improve online sales.

Leigh Davison from Tech Support at Visualsoft worked on a ticket for me to improve our product page layout. He quickly made the changes we requested and then proactively approached me with further recommendations to improve the pages more. While on the phone to me he made changes in real time so I could easily and quickly see how the page could look.

He was very helpful, proactive and his recommendations have now been implemented onto our pages and they are much better for them. Thanks Leigh!